It seems like nowadays it's so hard to find a PC repair place where the guys actually know what…read morethey're doing. I've used the Geek Squad and others in the past and they were worse than useless. But not these guys! They were recommended to me by my neighbor, who is a Programmer with a major software company, and boy was he right. My computer crashed and would not reboot. They were able to repair it to the point of booting, and it could be used, but it was really old and definitely past its expiration date, so I reluctantly decided it was time to move to a new computer. They were able to recover all of my data (which I had of course failed to back up for months) and my web bookmarks. Phew! And it cost WAY LESS than I was expecting. I then ran into some issues with my old monitor not working with my new computer, and they helped me figure it out without charging me any extra, even though realistically they should have because this had nothing to do with what I had already paid for. I find the negative reviews baffling -- could it be that they are putting their review in the wrong place? I've seen this happen to a friend of mine who has a small business, and he regularly gets negative ratings from people who thought they were rating a different company with a similar name. Nothing I saw over 3 days of interacting with these guys even remotely resembled the negative comments. Bottom line -- if you have issues with your computer, definitely start here. This is the kind of small, local business we need to support.

First Vibes Value is underwhelming. I'm an electronics…read moreassembler and I former field service technician/electronics repair tech. Their GPUs, PC cards, networking & other peripherals are 5 - 8 generations old, yet they often want the higher end of the average price of those same completed/sold items on eBay. And sure, that's fine, if what you're selling is 100% tested/working, in great condition, cleaned and/or comes with a limited warranty. Instead, lots of items are dirty, scuffed up, damaged, and/or missing critical components. For instance, several of their motherboards were missing IO shields. Bonkers Pricing! 5-6 generation old GPUs (GTX 770, 970, RX 570 etc) were $60 - $125; SCSI cards (only $1 at RE-PC Seattle!) were $14!! By far the worst offender by a long shot was their motherboard section: They had an Asus Prime A320M-A, marked as "tested" and came with stock cooler, plus IO plate. They wanted $100!! This is an entry-level, first-gen AM4 socket (so Ryzen 3/5/7/9 CPUs) however, if you wanted to pair this board with a newer Ryzen 5000 series, for example, it wouldn't just work natively. You have to update the BIOS in the board first, and you'd 100% have to do this Bios update WITH an older Ryzen CPU, which is tricky even for tech savvy gamers. Lastly, this board and other entry level ones like it can be found elsewhere for $40 - $70, and often in way better condition, or with the BIOS update done by previous owner/seller. Other cons Some items have stickers that do say "tested", while others don't have any stickers. You have to just walk to the front and ask. Things are organized in big totes, but it's hit or miss finding parts you need, as the store as a whole is incredibly dirty and dingy, with random fully built systems, speakers/sub woofers, TVs and other electronics randomly placed in between these totes, none of which are ever grouped together. Some of their pre built laptops are up near the front desk, which I'm sure is due to the Kensington locks to prevent theft, but their desktops are everywhere, so if you're looking, your better off calling to ask ahead of time, to ask what they have in stock. Otherwise if you come in on your own, and especially if you're not a tech nerd who knows what to look for, you're absolutely going to have a really tough time finding things. The Pros 1) The staff seem knowledgeable about parts, and the repair they were working on when I walked in was a more challenging board level diagnostic test, which told me they have experience and knowledge in this field. 2) They have TONS of stock, especially in monitors, old hard to find adapters, cards etc. So, if eBay seems like it'll take too long, you'll likely find what ya need here. Repairs They do offer repairs, and I overheard a customer call on the phone and ask the guy working here if he "had updates on his PC they are fixing." The worker did acknowledge the shop did in fact still have it on their bench, but "needed another day or so to give any updates." I worked and managed a repair shop on the Eastside for 4+ years, and based on my experience, when you tell somebody only that you "need more time," it's 99% of the time due to 1 of 2 possibilities: 1) You haven't had time to even look at it; 2) You've run some diagnostics, but it yielded little/no clues as to how it can be fixed. Why transparency matters I think it's critical to communicate with customers and see their problems from their perspective. Instead of just treating them as a work order number, and getting them off the phone as quickly as possible, which is what this shop did. When I ran my shop, I always greeted the customers warmly, often by their first names (as most of them were repeat customers) and just be completely honest with them, even if it's news you may think they don't want to hear. I learned the hard way that if you don't give them information they're paying you for updates on, it often just makes follow up communications much more challenging, and can easily sour business relationships. In summary, this shop has a LOT of potential! They're in an AMAZING location, close to Microsoft and high value real estate, and they have the expertise, but couldn't help but notice the passion and organization was extremely lackluster. And yes, I realize this review focuses heavily on the negatives, but I do this from a lens of constructive criticism for my industry peers, to better improve public assumptions of the consumer tech repair industry, and to improved awareness of the right to repair laws. I hope this helps somebody, whether it's a potential customer, or the owners of this business. Thanks

Upgrades my sons pc a lot and always on time, - very professional I take laptop there all the timeread more

I took my Lenovo X1 Extreme Gen 3 laptop here for a warranty repair. I had a gpu/motherboard…read moreissue. They were very easy to schedule and got my laptop back to me quickly and still working like new after several months.

Got a virus on my computer from a mail attachment and was quickly removed and my laptop had even…read morebetter performance after repair. Great communication and service.

This is a long overdue review. I reached out to Shade May 1st of 2023 inquiring about how much a…read morebattery replacement would be. He gave me an invoice and asked if I could come in the next following day. On May 2nd, I dropped off my MacBook and was told that the earliest it would be done is the following Thursday and the latest that following Monday. It's now May 10th and I still do not have my MacBook. I contacted him over the weekend and asked for any updates on the MacBook. He told me to would get back to me on Monday as it was the weekend. I have texted and called numerous times and have not received a reply. The lack of communication is ridiculous. I would not recommend this business at all, unless you're interested in having your devices held hostage. Edit: Shade finally got back to me after my sister contacted him. He told me he had a severe cold since Sunday night. I understand that getting sick is unpredictable, but he should've at least reached out to let me know instead of going silent.

I am infuriated by the speed and completion of their work. I am literally 2 weeks behind in…read morebusiness work because it has taken a little over a week for them to replace my keyboard. On top of that, this is only 1 of 2 certified places that can repair my Lenovo laptop and I had to drive hours to just pick up and drop off my laptop. They offer shipping, but that's more money out of your pocket for them to use on top of the diagnosis cost, repair costs, and cost for any other supplies. Whenever I asked for a time estimate on how long it would take to diagnose my laptop or to see what's wrong they can never give me an accurate time. They always say a couple hours or the next day. They told me that they would be able to fix my keyboard in one day once it arrives, and I bring my laptop thinking that I can wait there a couple hours for them to fix it and then they tell me that they can't guarantee that will be done that day. I literally drove all the way home to get a phone call saying that my laptop was ready to pick up! I could had waited if it was only going to take a couple hours oh, but they couldn't tell me. They definitely do not speak the customers language or put them first. I feel like they're more in it for the money then going above and beyond for customers. I've literally wasted hours of driving back and forth just to get my laptop keyboard fixed. When I finally received my laptop, they fixed the problem, BUT added another irrelevant problem! My laptop's battery now isn't being detected by the system and isn't charging and has to be connected to an adapter at all times to function. Now I have to pay another trip to Redmond to fix this new problem! Absolutely more inconvenience on my plate! Don't be surprised if you bring your laptop here and get it back with another problem, because that's what happened to me.

If you're looking for a cheap deal, this place is not the computer store for you. On the other…read morehand, if you want a machine that will last you many years, then it's an investment that I'd highly recommend you make at Hard Drives Northwest. They have knowledgeable staff, and you can expect to get better service than if you went somewhere like Best Buy. Certainly, with the higher quality, you will end up paying more for it. I've purchased computers and parts as well as taken my older devices in to be fixed. They are very clear upfront about the cost, so there are no surprises when you get the bill. In particular, my experience with the service department has been phenomenal! My computer wasn't working, so I took in to get checked out where it was quickly diagnosed as a hard drive failure. The guy I was working with, Pat, worked with me to replace the hard drive, and now my computer is as good as new! When my family purchased a new laptop, Matthew helped my mom figure out the optimal machine for her small business. The staff was incredibly friendly and helpful and got her laptop all set up for her. She loves it! I'd highly recommend Hard Drives Northwest for the quality they provide.

A few weeks ago, I had the situation in which my laptop was not recognizing my charger while I was…read moreworking. I called Dell & they immediately jumped to me needing to mail my laptop to Texas for a week where the rep was convinced that my "starboard was corrupt" when she did not run any diagnostics on it yet my laptop would "need to be wiped". I didn't trust it & chose to take my laptop in to get it looked at by Renton Computers. I paid for them to run diagnostics to see what the matter was & heard back from them the next day that it was actually the laptop charger. I ordered one via amazon & i was back up & running in no time. Highly recommend them, they're quick and reasonable with great communication (they submit an email to you with a link to monitor and reply or ask questions from them). Theres also text alerts if you opt in!

Note: new location just north of McLendon Hardware. Stopped in with my dead laptop and the tech…read morehad it up & running in minutes. Very impressive service and I will return for help when needed.

Needed my laptop checked for viruses and malware....long story. Called PC's Done Right, and was…read moreable to take it in immediately. It was scanned and returned to me in about 24 hours! Fast service. Received a text message listing what had been done, and a suggestion for an app for ongoing protection. The charge seemed very reasonable for today's market place. I highly recommend this small, local vendor. Pleasant to work with.

This is a great PC Service Company. I have used them over three separate occasions and each time…read morethey have been very professional, honest in their assessments and very timely in their service. They definitely have the customers best interest in mind. Great job guys...Mark

My first visit to Computer & Printer Repair, I encountered a temporary sign on the overhang above…read morethe entrance, a temporary sign on the door, and a closed door with a keypad. It was locked. I phoned the number on the sign, and someone answered promptly. I described my problem: color prints, black doesn't. The guy said $40 to inspect, $80 more to fix (if possible), plus parts if necessary -- but only $40 to unclog ink. If they can't fix it, the initial $40 includes recycling fees. Not bad to fix a $300 printer with scanner. They could visit or I could take it there. I said that I was already there. The guy said that they were in Olympia for an on-site job, and gave me instructions on dropping off my printer. I did so, and waited for news. Turns out that the color cartridges were too low to test, so I had to but a color pack. (Thanks, Staples, for the Amazon price match.) I dropped off the ink. They fixed it very quickly, and said that the ink flush was all it needed. $80 plus tax. I picked it up, and finally got to meet the guy who did the repair. Alas, the printer failed the power-on self-test when I plugged it in at home. On a Sunday afternoon. I didn't get a chance to bring the printer back for another look until Friday. Next day, when they're not officially even open, they called and said it worked fine for him. (Classic computer service occurrence, right?) He suggested I try it again. Then, before I got a chance to head there to pick it up, he called again. He had reproduced the problem! He contacted someone at Brother, and updated the firmware. Problem still there. He tinkered, and found a solution: bypass part of the power-on self-test by leaving the top door open when plugging it in. Hooray! (He also said a new system board would solve the problem for real, but he couldn't get a price quote on Saturday.) Bonus: no charge. So I picked it up, and plugged it in. Oops, forgot the work-around. Fail. Unplug, wait, open top door, plug in again. Lots of start-up noises. Set the time and my wifi settings. And it printed something that had been sitting in the printer queue! I printed more today, and it's still working. Success. Bonus printer shopping advice: - Brother and Canon are good stuff, but if one breaks, they can fix it. - Epson is good, but the nearest place for repairs is somewhere in Oregon. - Avoid HP printers. They're good, but their ink policies are trouble.

Wonderful service, responsive, reasonably priced and fast repair and return! My HP color printer…read morewas acting up with black spots, blurry color and broken paper feed ... a call, text and confirmation later my printer was picked up, repaired and returned door to door with a small pickup and delivery fee. I have never wished I had more broken printers to repair but maybe you do... and are wondering if it is worth trying for the repair or buying a new (more expensive) printer. In my case, I am so happy to have found Shadley (the owner) and highly, highly recommend the service!!

I needed to replace my Pixel 3 battery. Other places I called could not do it because the Pixel 3…read moreis so old. Jet City did it quickly and now the phone works great.

The back of my iPhone 14 Pro cracked really bad the second time and I came here to fix it. They're…read morereally professional and kind. They explained the procedures and also called beforehand for confirmation of other work when they discovered other areas were broken too. In addition, they followed up the next day to make sure my phone didn't have any issues. All in all, this place is a gem for getting your phone fix! I also highly recommend them over IGSM in Bellevue. IGSM was the place I went to the first time it cracked and it took longer to fix and they're also less professional + more expensive.