My first visit to Computer & Printer Repair, I encountered a temporary sign on the overhang above the entrance, a temporary sign on the door, and a closed door with a keypad. It was locked. I phoned the number on the sign, and someone answered promptly. I described my problem: color prints, black doesn't. The guy said $40 to inspect, $80 more to fix (if possible), plus parts if necessary -- but only $40 to unclog ink. If they can't fix it, the initial $40 includes recycling fees. Not bad to fix a $300 printer with scanner. They could visit or I could take it there. I said that I was already there. The guy said that they were in Olympia for an on-site job, and gave me instructions on dropping off my printer. I did so, and waited for news. Turns out that the color cartridges were too low to test, so I had to but a color pack. (Thanks, Staples, for the Amazon price match.) I dropped off the ink. They fixed it very quickly, and said that the ink flush was all it needed. $80 plus tax. I picked it up, and finally got to meet the guy who did the repair. Alas, the printer failed the power-on self-test when I plugged it in at home. On a Sunday afternoon. I didn't get a chance to bring the printer back for another look until Friday. Next day, when they're not officially even open, they called and said it worked fine for him. (Classic computer service occurrence, right?) He suggested I try it again. Then, before I got a chance to head there to pick it up, he called again. He had reproduced the problem! He contacted someone at Brother, and updated the firmware. Problem still there. He tinkered, and found a solution: bypass part of the power-on self-test by leaving the top door open when plugging it in. Hooray! (He also said a new system board would solve the problem for real, but he couldn't get a price quote on Saturday.) Bonus: no charge. So I picked it up, and plugged it in. Oops, forgot the work-around. Fail. Unplug, wait, open top door, plug in again. Lots of start-up noises. Set the time and my wifi settings. And it printed something that had been sitting in the printer queue! I printed more today, and it's still working. Success. Bonus printer shopping advice: - Brother and Canon are good stuff, but if one breaks, they can fix it. - Epson is good, but the nearest place for repairs is somewhere in Oregon. - Avoid HP printers. They're good, but their ink policies are trouble. read more

Wonderful service, responsive, reasonably priced and fast repair and return! My HP color printer was acting up with black spots, blurry color and broken paper feed ... a call, text and confirmation later my printer was picked up, repaired and returned door to door with a small pickup and delivery fee. I have never wished I had more broken printers to repair but maybe you do... and are wondering if it is worth trying for the repair or buying a new (more expensive) printer. In my case, I am so happy to have found Shadley (the owner) and highly, highly recommend the service!! read more

This guy showed up in like less than an hour!!! Excellent service , excellent guy and he fixed the problem!!!

Shad was excellent, cheerful, and easy to work with. Fantastic turn around time. Excellent results: my older printer is printing clear, intense colors like I remember from when it was new. Reasonable prices. Very positive experience! read more

I Had a IBM typewriter sent to cpr for repairs. I had my office assistant pick it up and we found out that they had sold it. They pocketed the difference then charged us for the repairs and gave us a typewriter that was inferior to ours we use in the office. This is so sad It was a gift from a client from years ago and all he can tell me is " I assumed it was ok to sell your typewriter". Don't come here for any thing the boy is a straight up thief. (Your counter claim do's not make any sense) We are still out 500$ for repairs and missing a priceless machine. The one he gave us dose not print. I wonder who he stole this one from. read more

I rarely EVER write Yelp reviews, but after my experience with CPR, I felt it was worth my time. I have a Canon all in one printer for home office usage, and for some reason when I tried to print something I would get an error saying there was no paper in the tray - even though there clearly was. I brought the printer over there today, and I got a call a few hours saying that there wasn't anything wrong with my printer, it was actually a Windows issue, and although they cleaned the rollers and did some testing, they didn't charge me for their work. I followed their instructions, and my printer works again. If I run into any computer or printer issues in the future, they'll be getting a repeat customer. read more

These guys are the real deal. I had a xerox printer I thought was unfixable, but they were able to get it working in a couple days and we're able to source some obscure parts for replacement. I had a few lingering issues following the initial service and they worked on it further to make it right as part of their callback period. Great business ethics and they did the job right. I'll be using them exclusively for any printer repairs from here on out. read more

I am so happy I found this place. They will evaluate your equipment for FREE and then if you need your printer fixed the charge is $80 which is very reasonable. Also they don't start without letting you know first what is wrong the cost to fix it and if maybe you would be better off to buy new. They are super nice and I highly recommend this place. read more

As far as I know this is the only shop in the Seattle area that allows you to stop by with a printer or copy machine and they will look at it to give you an estimate at no charge. read more

These guys are awesome. They aren't the cheapest around, but they were there in 2 hours, had the parts needed for the repair and were very friendly. read more

I found CPR when I searched for a printer service company on Eastside. I'm a home user of color laser multifunctional. Shadley and David are not only professional, but very honest as well. Their rate is reasonable. I believe theirs is a single shop business where honesty plays a central role (compared to nationally affiliated businesses which couldn't care less about your financial cost). Highly recommended. read more

The paper in my laser printer jammed TWICE and I took it to the shop each time, they got it out in no time and free of charge! Very nice people. read more

Found CPR online and called them with a printer driver question. They called back quickly and were incredibly helpful and timely. Great response time and service! read more

My HP Officejet 6500 was not printing black ink. Took it in, and they said it needed a new printhead and that to test it, I needed to provide color in cartridges. I brought them new ink cartridges and when I picked up the printer, they said it was still printing the black a little blurry. I should run level 1 and level 2 printhead cleaning when I got it home. They charged me $158.78. It still doesn't print black ink AT ALL, even after printhead cleaning. And I'm now out of color ink again which is $42 at Costco. I will contact them to ask what they intend to do, and repost. read more