Their work is exceptional, reasonably priced and, they are conveniently located. Their customer…read moreservice is great too.

I don't have a ton of dry cleaning, by during the winter I have a few sweaters that require it. I'm…read moreacquainted with the owner of Cleaner Concepts so I decided to start using his business. I got exceptional service from the employees and the prices are better than other cleaners in town! And they're quick! I love being able to pick stuff up next day! I had a Sherpa pullover that I needed cleaned between two business trips (I was only home for 2-3 days between the trips). They were able to get my item cleaned in time for me to pack it for the 2nd trip! All other cleaners I called told me it would be longer. I was and am so grateful for Cleaner Concepts and their efficiency.

LIFE SAVERS!!! The…read moreday before my wedding, I got a brilliant idea to wash and dry clean 20 tablecloths for my reception. Lo and behold- I created more wrinkles than the packaging they came in with. They looked HORRIBLE! Panicking- I called several dry cleaners with no luck. Appearance Plus cleaners took the job and had them wrinkle free within HOURS!! I cannot thank them enough! I HIGHLY recommend them to anyone! The staff is friendly and helped a panicked bride out!

very high quality service. team goes above and beyond to make sure your order is done right!read more

We have been customers here for years! Great staff! Always greeted by name when we arrive Hugely…read morerecommend!

I have slowly begun to dislike this place. Every time I walk in, I'm greeted by some racist…read moreemployee who butchers my name and thinks it's funny. After repeated instances, I will not be coming back to this unprofessional establishment. I'm very upset with their customer service.

Great service & reasonably priced for the items I took to have dry cleaned. Promised when they said…read moremy dry cleaning would be ready for pickup.

###UPDATE### The prices are competitive for dry cleaning,…read morebut don't expect them to attempt to get any stains out. Multiple times we have gotten clothes back with tags saying "a stain was detected". But they don't try to get them out. I'm not sure what they do when they dry "clean". Or there is a stain and they don't mark it at all. They have delivery service but make sure you don't want to keep any wreaths or decorations that you may have on your door. Their delivery driver destroyed a wreath that was irreplaceable. He grabbed the wreath from my hook on my door to hang a shirt that was supposed to be folded. My husband called the store and I received a call back from someone stating that she was the owner and wanted to "fix this" I called the number back and left a message and have heard nothing since. Apparently she doesn't want to fix it. I don't know how she can. I mean irreplaceable means just that. So obviously they have lost a customer.

I was spending some time in the area and decided to get a new pair of jeans fixed. I got a good…read moredeal on designer jeans because the zipper was missing the pulley. I stopped by to support a local shop and a young lady told me, on a Saturday, my jeans would be ready by the following Saturday for less than $20. I show up the following Saturday and a different young lady tries to give me several wrong clothing items. I explain to her I just have jeans. She comes back to say they're not here, she has no idea where they are. What? She says she will go get a manager. An older man also has no idea where my jeans are then proceeds to tell me they might with a seamstress, he has no idea when they'll be done, how there's a national shortage on pulleys for zippers (huh?), and he'll call me soon. He said the employee never should have said one week. He promised to ship me the pants once found, free of charge to take of the hassle. I explain that I have one more weekend there and can stop by the following Saturday. He is relieved, I leave, hoping they find my jeans and a pulley. I get a text on Tuesday that my jeans are in and ready for pickup. I show up the following Saturday. A different young lady helps me. My total is $28! Mind you, I didn't get these dry cleaned, they are still brand new and only needed a pulley. I was also told by the manager that these would even be shipped for free, I was just being nice by stopping back by. I asked if that was really the price, told that's what I owe to take my jeans, so I reluctantly did, but wow. What a mess! My jeans are fixed perfectly, 5 stars on the seamstress' work, but 0 stars for the false promises on when I'd be able to pick up and for how much. I never asked for anything for free but to charge me significantly more than quoted after the item went missing and telling me it would be free? Come on, stay true to something you said! The lack of effort/keeping their word and inability to know where a customer's item is screams unprofessionalism. I cannot recommend this place any less.

Price extremely expensive , cleaning ok. Pieces cheaper elsewhere , not returning. Definitely found…read morea more economical alternative

I had a couple of wool and cashmere sweaters with stains on them. I took them in and a few days…read morelater I picked them up. They were spotless. Who can ask for more? The kind lady behind the counter was very helpful and accommodating. I'm sorry I didn't get her name. So I had another cashmere sweater I took in and got the very same result. Kind service excellent quality and very quick turnaround. I will be a loyal customer.

I found my daughters flower girl dress from 17 years ago - dirty where I had not had it preserved…read moreor cleaned. It even had some sort of large stain( think 5 year old) on the bodice. Pleasant run returned this dress looking fabulous-like new. Great work and friendly staff!

Fast service. Dropped two coats and a pair of slacks off. And they were in less than two days. I…read morewas on a time crunch and they were able to accommodate me. I was happy to use a small business. I'll definitely be back

Bad customer service. We've been taking our shirts here every week for three months and noticed…read morethat buttons were being broken -- but then today we got all the shirts back and one white shirt was covered with blue stains when we pointed out to the gentleman taking care of us he got argumentative and asserted that was there when he got it, which these were obviously stains from an iron on the edge of the collar, and there had never been stains on the collar ever. He insisted it came in with blue spots all over it. Never will go back.

Person at front desk was extremely rude. First time trying them. She was so difficult that we left…read more Guess they don't need our business.

This family owned business is the best! We started going there 30 years ago when we lived in…read moreFinneytown. We moved to Kenwood. We return to Apparel Care even now because of the quality of their services. The. 5 star is well deserved. RWK