I live in an apartment community that contracts with them. My dryer and the vent have been an issue…read morefor over 18 months with no resolution. Shawn came by today and discovered that the vent isn't even connected and may have a break somewhere AND the dryer may have a bad switch. They cleaned the vent that were connected and now waiting to hear what's next. The professionalism and open communication made this experience very pleasant. Shawn gave me his number to report the effectiveness of the work he had done. He's a 5 y'all.

TL;DR -  Fixed most likely broke my washing machine when investigating a leak in a unit below and…read moreis charging me for a "courtesy" visit. I live in a complex that regularly uses Fixed's services. My HOA asked if I would agree to have employees from Fixed come into my unit to investigate a leak in the unit 2 floors below. After making arrangements to be home for the appointment, they had to reschedule. I wasn't able to rearrange my schedule again and so made arrangements for a building staff member to let the employees in and stay with them throughout the visit. The staff member reported to me that they ran my washing machine and paused the cycle around a dozen times and concluded that the leak was not coming from my unit. My washing machine never worked again after that. My property manager contacted Fixed to ask them to come look at my machine. They refused. She asked them to reconsider and they sent an email saying they would send someone out, but that if they determined it wasn't their fault, I would have to pay for "it". I assumed they meant a new washer, not the visit itself. The email was full of typos and grammatical errors - not exactly clear communication. I assumed this was a courtesy visit since I let them into my unit as a courtesy and they are the preferred vendor for my complex. I had a GE technician come out who said there is no way to prove that Fixed didn't break my machine. A couple months later I got a bill for $85 from Fixed for their visit. This after spending nearly $1,000 between a new washing machine and the GE technician visit where it was confirmed it would be more expensive to repair than replace my washer. Not only am I and the building staff member fairly certain they broke my machine, now they are charging me. My property manager went back and asked them to drop the charge and they refused. Talk about salt in the wound.

This company is the best! Called them to flush my water heater, repair a toilet issue and an issue…read morewith the kitchen sink - Justin came out and repaired it all. Prices were reasonable and he stands on honesty, transparency and integrity. I highly recommend this company! I also want to say the woman I spoke to to book was so kind and helpful and I appreciated her as well! Thank you!!!!

Cody Pineda & Bill Robinson just completed a major plumbing job at our house. Both men were very…read moreprofessional and polite. I really appreciated how Cody explained everything! They were excellent. Please call them for any of your plumbing needs. They deliver. And their price was very fair. Bill & Kim Whitbeck

I had a very strange interaction with Eulalio. I contacted him on the strong recommendation of a…read morefriend. But when I described the job to him without any reference to money whatsoever, he wrote back a terse rude message declaring that I was "cheap." Based on that he blocked my phone. What a rude man! I was actually stunned. I own a large rental house with quite a few bathrooms. Can you guess who won't be getting any of my business?

I have used Lago plumbing for the last 5 years for all of my rental properties. They come…read moreimmediately (usually same day or next day) and do excellent work. I've had them do everything from find a hidden leak from an upstairs toilet, to install bathtubs, to deal with burst pipes from Texas freeze, to install new hot water heaters. They do good work, fast.

On September 3rd early morning, one of their drivers was recklessly driving almost hitting me…read morehaving me swerve into the grass and they didn't seem to care what so ever. If they feel that way about anyone in public I'm sure they don't care about their customers.

This company was excellent. They came out to install some new faucets and dishwasher and gas stove…read more Super helpful and polite. They even helped me with an extra bath faucet problem out of kindness. I would highly recommend.

Wow. In one word, Pete and his team are RELENTLESS in solving a problem. I can't possibly recommend…read morethem more. We had a wild storm and a bolt of lightning found its way through our home (and myself, but that's another story). Nearly everything in the house with a circuit board was fried, including the A/C unit, furnace, zone control boards, and the physical air conditioner's contactor. Literally blown up! I called at 8am and Logan showed up three hours later. Basically, everything was busted or malfunctioning. Left was right, up was down, hot was cold. This lightning did a number on us. Seeing this mess, Logan called in for backup from Pete, the owner with decades of experience. Pete made it his mission to "hack" our system to making A/C for the night. It didn't seem too difficult for him, but you could tell he wasn't leaving until our baby daughter had A/C in her room (it's July). The next day, the men showed up with the replacement parts and a few hours later, we were back up and running 100%. They documented everything wonderfully for our insurance claim and even took a ton of time to chat and give me tips for the house we're building right now. I'll definitely have Pete come in and make sure the next house is configured properly. I'm sure there are other great HVAC services in southwest Austin and surrounding areas, but I won't need to find out. Pete's got my business no matter what. Thanks guys!!

Great, friendly and knowledgeable service! From the moment I called and spoke with Nancy I felt…read moreconfident that this company knew what they were doing. Pete, the owner and his associate, showed up in his van (with their logo proudly displayed.) He introduced himself and spoke with my husband about our air conditioning issues. He knew right then and there the problems we were having. Both him and his associate spent over an hour cleaning out the system, keeping everything clean and neat. He even asked about our return filters and eagerly replacefor us with the filters we had on hand. We signed up for their maintenance program, which is a great deal!! I highly recommend this company and their wonderful service !! Wonderful family owned company that makes you feel secure with their service !!! Thank you Pete and Nancy keep up the great work !! So I knew our heater/air conditioning system was starting to fail when the fan would not stop running ! I called Nancy and she scheduled Pete to come out ! He tried everything, thinking it may be our Nest Control, he even replaced it with a New Honeywell Control. Nope, it was the AC/ Heater Unit !! Our home was built in 1994 so, that's understandable!! He ordered a Nee Unit and his Crew was there the very Next Day ! Christian and Joseph did Great Work and covered Everything!! Nice !! I'm So Impressed with this Company !! Great Service at Fair Prices !! Thank You Pete and Nancy !

I hate to do a review like this, but I feel obligated to save others the headache I've had. In…read moresummary, Rick will promise a lot and then ghost/ignore you if he feels he can't deliver on that promise. I got Rick's number from a neighbor for an emergency job to fix my undermount sink that fell into the cabinet below. At first, the experience was great. He came on short notice and we had great rapport, but ultimately Rick finished the job but got adhesive everywhere and damaged the sink in the process. He promised to replace the sink and didn't charge me. First he promised to order the sink himself, didn't respond for a while, and then I had to order it myself after over a month went by. He promised to reimburse for the sink. Then, we agreed to two separate times for installation and he know showed without explanation. It is now five months after the initial attempt at installation, and I still have a damaged sink and no reimbursement for the replacement. You cannot trust that Rick will deliver on what he says he will, and working with him will only lead to unnecessary frustration.

Our toilet was clogged and backing into the tub on a Friday after 5 pm! I called two other plumbers…read moreno answer. I called Plumb Papi and Rick answered. He arrived promptly and got the job done. Thank you Rick for your professional, neatness and fair pricing. I will definitely recommend you to my family and friends.

Mike has been my electrician since we moved to Austin in 2010. This week while Mike was on…read morevacation, we needed help. Lily arranged for Aaron to come out to us. Aaron is new and we had not seen him before. What a great fellow he is and did an amazing job diagnosing our issues and solving the problem. Aaron is a great addition to Mike and the A/C Electric folks. Thanks Mike and team. Ed. B

Charged over $250 to change an electrical outlet. 20 minutes of work. Contacted them about high…read morepricing and was ignored. When I mentioned never using them again, got an immediate ****-head response from Mike Short. Use anyone else.

From my experience, Jeremy Timmons at Timmons Plumbing Co, is a skillful, professional plumber with…read morefair pricing. I greatly appreciated his detailed follow up to my questions and concerns.

What could have been a disaster turned out to be corrected in less than 24 hours, thanks to my…read moreneighbor and Timmon's Plumbing. My neighbor called to tell me that water was bubbling out near the sidewalk around 3p. WTCPUA emergency was out within 10 minutes of the call to turn off the water. From reading reviews on Timmon's both here and Nextdoor, we called around 4p. At 6:30 the next morning, he had a crew at our door. They didn't start for about an hour, not sure why, but they were helpful and kind. Within a few hours, they repaired the problem and another call to WTCPUA got the water back on shortly after. I couldn't tell you from comparison what the value was, but we felt that the quality and timeliness was with what we paid. I would absolutely call them when we need plumbing assistance.