Valvoline was backed up for a oil change so I called this place and they got me right in…read more Comfortable waiting area. Nice employees. Even got a free car wash with service.

I'm not one to leave bad reviews, but if it saves someone from making the same mistake I did, I…read morefeel obligated to do so. I would STRONGLY recommend taking your vehicle elsewhere. Any shop that offers a 10% discount in exchange for a positive review should, in my opinion, be approached with caution. My experience with this shop was far from positive. A truck that had 250,000 miles on it and was showing signs that should have raised some serious questions about a failing head gasket. Instead, I was led through a series of costly repairs that basically treated the symptoms instead of finding the actual problem. Those repairs ultimately failed within a few weeks. They also installed what I believe were cheap aftermarket parts, including the wrong front struts. When I brought it to their attention, instead of taking responsibility and replacing them, they wanted to charge me to install a lift on the rear of the truck to compensate for the front end sitting higher than the rear. WTF? Another big concern was the price and quality of the parts. When I asked about the brand of the parts they were installing, which seemed they were hesitant to reveal, I was surprised to find what appeared to be nearly a 100% markup compared with retail prices. Their invoices also don't identify the brand or manufacturer of the parts, so you really don't know what you're paying for. In my experience, the parts were marked up an unreasonable amount, especially considering the quality. Looking back, I feel like the focus was more on getting me to authorize additional repairs rather than properly figuring out what was actually wrong with the truck, knowing Id probably just cut my losses if I had been told the truth about the head gasket from the beginning. I originally brought my truck here because I was trying to avoid dealership prices. Unfortunately, when I finally took it to the dealership, that's when I learned what was actually wrong with the truck, which was in fact the head gasket and the wrong struts installed. The dealership also asked me if I had ever used a quick sealant in my engine because of the sludge they found in the radiator overflow, the radiator that auto clinique just replaced. I don't have proof, but definitely raised even more concerns about the shop practices. I was so hopeful that I had found an honest shop, but sadly, I'd have to say they are far from it. And Ray, I'm not interested in you telling me how you offer a year warranty on your parts and repairs. Thank you

Knapp is truly the only mechanic we trust. After Pep Boys told us a certain part had to be replaced…read morebecause of a sensor issue, we went to Knapp for a second opinion and thank goodness we did. They figured out the part didn't need replacing at all, it just needed to be cleaned. They saved us a ton of money. That honesty alone earned our long-term business. We've taken our older car there a few times now, and every single time I brace myself for a big bill but every single time the price ends up being way more reasonable than expected. They're upfront, honest, and always quick with repairs. If you're looking for a trustworthy, fair, and reliable mechanic, I highly recommend Knapp. They've been amazing every time.

I took my Land Cruiser in before Thanksgiving because my headlights were flickering and going out…read more Robert called me and told me that my radiator was leaking and needed to be replaced. He replaced it and said that he will need to rewire my headlights bc everything was wet from the leak. He told me all this could be done in a day, so I dropped my car off at 8am. Around 4 I called to check in and he said they were just now getting around to looking at my headlights..... He kept my car for a few days and finally when I went to get it my right headlight was fixed but my left one was not. I texted Robert that it was still flickering and without even needing to look at it he said he will order a part and let me know when it gets in after Thanksgiving. I believe he said the part was a relay, but not sure bc he doesn't write any itemized receipts for customers. He also charged me an extra $100 for new light bulbs without my consent. I took my car back last week for them to install the part and paid $245 for it. it didn't fix it... it's like they didn't even try bc if they did they would have turned on my headlights and seen it was flickering... honestly my fault for not checking at the shop. A nice man from my apartment building works on European cars and offered to look at it. He figured out the problem in 10min. Ordered me a part and fixed it in my parking garage lol All that to say, I'm very disappointed in this shop.

Wanted an auto checkup for an upcoming "Road Trip". Spoke with Joe he said to stop by the next day…read morearound 10am ($99). During the inspectation, Joe indicated 2 issues. 1. Cabin air filter needed replacing ($55.76) 2. Fuel induction ($139.99). I chose to wait on Induction service. After aprox. 20min. I forgot to ask about replacing my windshield wipers (all three for a Kia, Soul) cost was $76.85. Total bill totaled $248.76 with 3% fee for credit cards. Service was good how ever value was questionable. Found wipers (3) from "Big Box" $19.99, I should have made better decision.

What a great place! Had a coil go bad on my F150, and I am from out of town. Called early in the…read moremorning and they called back fast, and said to bring it in and they would get it fixed up. They ran diagnostics, replaced the coil, and also said the spark plugs were the originals(130,000 miles on the truck). Changed those out as well. Great service, friendly brothers, and to be able to get in and out was impeccable! Would definitely go there anytime because they are 100% legit and fair!

The staff was very friendly and respectful! Which I appreciate as a woman :) Price was said upfrontread more

I've exclusively used Ross Auto & Tire since I moved to Dallas over 10 years ago, and they've…read moreworked on two different vehicles of mine (350Z & BMW X3) as well as my wife's car. They have taken care of everything from regular maintenance items like brakes, oil changes, state inspections, and tire work, to more indepth issues that needed full diagnostics and repairs. After dozens of transactions, I've had nothing but amazing experiences. Easily the best value in town, and customer service so good that I've come back all these years.

I want to give Firestone employee Miguel five stars for going above and beyond to help me out,…read moresimply because he wanted to do the right thing. I needed some quick advice and assistance with my car--nothing major--but Miguel was more than willing to help. He was extremely helpful, professional, friendly, and made me feel like my business actually mattered. That's the kind of experience that makes you want to come back to a company and continue spending your money there. Miguel is at the Firestone on Northwest Highway in Dallas, Texas. Make sure you let him know Johnny sent you to that store! I'll definitely be back as a returning customer. Thank you, Miguel, and thank you, Firestone, for having people like him on your team!

Great service good price. Service was done faster than expected.Would definitely recommen.read more

These guys were great! One of them, I wish I could remember his name, rescued me from accepting a…read morewrong diagnosis at a major company across the street. I also had them install a door handle a few days later. The charges were very reasonable. I definitely recommend East Dallas Automotive!

I recently had an accident with another insured driver- I was able to choose my body shop for…read morerepairs- instantly chose East Dallas Automotive. They have been so easy to work with. The owner is responsive along with the others he has employed. They have made working with my own insurance and 3rd party insurance companies seamless. Great work! A few items popped up after repair and they quickly came to pick car up and returned back within a 24 hr period. All concerns were addressed. Thank you East Dallas Auto!

Took my Audi Q5 in and Knapp was incredible. Called ahead and got a quote over the phone. Brought…read moreit in and they Fixed it same day and had great conversation with the owner Robert while I waited. Would give more than 5 stars if I could.

I had an issue with my axle that put me in a big bind. I was unable to drive far and many places…read moresaid they couldn't help. Robert and his team said they would see what they could do to get me back on the road and happy. His mechanic took it upon himself to refabricate some parts by hand that were damaged. After a short amount of time the talented mechanic had fixed everything and was able to repair various damaged parts. I'd HIGHLY recommend Knapp auto due to their experience and "we can fix it" attitude. - Dustin

I was told by another mechanic that I absolutely needed brakes right now. Christian Brothers looked…read moreat the brakes and said I would need brakes eventually, but not now. 5 months later the brakes are still ok. Christian Brothers are HONEST people!!!!!!!!!!!!!!!!!!!

Overall, the experience was good. The staff was friendly, and the repair was done correctly. My…read moreonly complaint is that the service took longer than I had planned for.

Did a amazing job.Would use again. Very knowledgeable and quick response and arrived on timeread more

Service requested and quick and honest, stayed in contact with follow up and definitely stood next…read moreto their work

Feel the most supported at this shop. Definitely trusting and tries to actually help you!!!!…read moreFriendly, honest, and pretty quick.

I rarely leave negative reviews, but I feel it's important to share my experience so others can…read moremake an informed decision. We brought our BMW to Integrity 1st Automotive on Belmont in Lakewood because it was idling rough and showing drivetrain malfunction warnings after rodents had chewed some wiring (which had already been professionally repaired before we arrived). After dropping the car off, communication was very slow and we had to repeatedly call for updates. After a few days, we were told the vehicle needed spark plugs, an ignition coil, and an induction service. When that didn't fix the issue, we were told to replace the turbocharger boost sensor, then the mass air flow sensor. After spending $1,409, the car was still doing the exact same thing as when we brought it in. Near the end of the process, the shop found a hole in the intake tubing and wanted to charge $600 to repair it. While they did agree to split that cost, it added to our frustration because it felt like the real problem was never clearly diagnosed from the start. We were even told to "drive it through the weekend and see if it works," which did not inspire confidence. To make matters worse, when we picked the car up we discovered the windshield washer tubing had been broken off, something that worked fine before the visit. We also noticed new rattling/chattering noises under the hood as if it wasn't properly put back together. At this point, we are left with an unreliable vehicle, a large bill, and the original problem unresolved. This experience did not reflect the level of integrity the company name promises, and we felt frustrated and taken advantage of throughout the process. I hope management will take this feedback seriously and improve diagnostic practices, communication, and quality control so other customers don't have the same experience we did. Lastly, I received an email from the Vice President, Andrew Wheeler, checking in a week after we got our car back. Basically checking in to see how the car was running. I wrote him back a lengthy email listing all that had happened and asking for them to make it right. I never heard back. I also called and left a message. Never heard back. Think twice before taking your car to Integrity 1st in Lakewood.