We arrived after 3pm; beautiful drive from pigeon forge. All staff were so kind and knowledgeable…read more The chairlift ride was so fun, more exciting than I imagined and I felt safe. The ride up and down was comfortable and views are stunning! Peaceful with gorgeous Mountain views as you glide up a lush path through the trees Once at the top the views are panoramic we were given cold water bottles and moon pies! We played bean bag toss then sat on a swing that seemed on top of the world! I've been on other chair lifts in the area and like this one best Do yourself a favor and spend a couple hours experiencing this gem!

Stumbled across this experience when we visited the Harper Bros. General Store (which is also a…read moregreat shop with tons of home decor, gifts, and even fresh coffee). The skylift was $20 per person for an all-day pass. This meant we could go whenever we wanted before they closed, so we didn't have to rush or worry about a specific time. The staff was friendly yet professional, but they will talk and hangout with you as long as they aren't busy. It created a relaxed and comfortable environment. The ride was smooth and incredibly peaceful, with amazing views. Once you reach the top, there is a large place to hangout, play games, or just sit in one of the many chairs or swings and take in the view. You can spend as much or as little time as you want at the top, which was so nice! Also, the restrooms are clean and they offered us cold waters and a Moon Pie. Really just an awesome experience for a lazy afternoon!

Visiting from CA and we wanted to go horseback riding. This place was amazing. The views and…read moreterrain were absolutely beautiful. Candie was our guide and she was great. Definitely would recommend and will come back again. Thank you for a wonderful time

Extremely Frustrating Experience - Please Fix Your Address Info…read more We had a really disappointing experience with Sugarlands Riding Stables due to serious issues with their address and lack of communication. We originally mapped "Sugarlands Riding Stables" on Apple Maps -- it led us to the wrong location (see attached image). So we tried the address listed on their actual website (1409 Parkway, Gatlinburg, TN -- sugarlandsstables.com), typed it into both Apple and Google Maps -- and again were taken to another incorrect location, this time to a random candle shop downtown (see image of 1409 parkway mapped). Our friends in another car finally found the correct spot only because they physically clicked the address link in Google, which took them to the right location. Turns out the stables are actually located off Newfound Gap Road, near the Two Mile Lead Concession Horse Trailhead ( see image on Google maps)-- not downtown, and nowhere near any of the addresses they list. When we arrived, we were told they couldn't take us because the second car was 20 minutes late -- even though we had booked online a month in advance and had no way of getting accurate directions. I had also tried calling multiple times over several days, and no one ever answered. When we got there, the staff even admitted that many people are getting mapped to the wrong location but offered no real solution -- just that "you have to click the link" instead of typing the address in. How are people supposed to know that? Especially when the website sugarlandsstables.com is the one giving the wrong address? The owner responded to our review saying we must have looked at the old contractor's website -- but we absolutely didn't. We looked at the correct, working website (again: sugarlandsstables.com), which clearly lists the incorrect 1409 Parkway address. The old stables aren't even in operation anymore, so not sure why that was suggested. If you know this is a repeated issue, why not: * Update the address on your actual website * Add a clear note with real directions * Mention landmarks like the cemetery or the trailhead * Add a Google Pin that clearly marks "Sugarlands Riding Stables" at the right location * Set up a working phone line or at least a live chat They claimed their phones were down from storms, but if you're running a business, there should be a backup -- like a cell phone or an auto-reply that helps people. There's clearly WiFi because they process online bookings, so the excuse doesn't cut it. They did refund us, but then said the booking company is based in Florida and they don't really have a connection with them -- and they couldn't give us a phone number or contact to follow up. Also, the confirmation email had no address at all, so there was nothing helpful to go off of if you didn't already know exactly where to go. The worst part? Their attitude. Their responses to reviews are so defensive, blaming customers rather than just being understanding or proactive. It's really unprofessional. If you know people are regularly being misdirected to downtown Gatlinburg, just fix it. Don't accuse the customer. TL;DR: We lost out on a paid booking because of mapping issues, no communication, and a lack of transparency. They gave a refund, but the way they handled it -- and how they treat customers -- left a really bad taste in our mouth. A simple website fix and better attitude could go a long way.

Amazing staff, so many people to help us get fitted and going. Very professional. Best stables I've…read morebeen to in a long time!

We drove out to try to ride here. There was a car in the parking lot that was just leaving... said…read morethere was a sign up that visitors should come back tomorrow. He said he's been coming every day for a week and when he calls the phone just rings and rings. I can say for myself that the horses looked skinny and the whole place looked sketchy and run down. We went elsewhere.

A nice attraction with some outdoor activities. They have horseback riding, ATV rides and zip…read morelining. The staff were very friendly and had lots of experience. Definitely fun however it is pricy so something to keep in mind. I recommend doing the 6 course zipline!

We are at the ranch as I type this. We lost $62 as my son weighed 255 at the scale in the lobby but…read more290 (at 6'3") on another scale they use before putting people on horses, but after we paid. He is closer to the middle of those weights in reality. They do not give refunds so we were forced to spend that money on the ranch or lose it. We have been here before but this is the last time due to this experience. We feel like they stole $62 from us. We had two other riders who had to go without him. Also, see Kati Mentz review a month ago, so they know this is an issue and did nothing about it. The company does not operate in an ethical manner. I do not recommend. Buyer beware.

Amazing experience, thank you to our guide Dale for the great and relaxing experience. The horses…read moreare full of personality and you can see how this place cares and love their horses, mine was Nebraska twin of Colorado. I would totally come back to this place for more rides.

The information on their website is inaccurate. We arrived with a large group of mixed ages,…read moreincluding a very excited 4 year old. Upon arrival, the parking situation was a disaster. Several employees were just standing around rather than directing people where they should go and instead had them move after the families got out of their vehicles. After waiting in line, we were informed that the minimum age to ride is 5. However, according to their website, the minimum age is 4. We would have never spent an afternoon of our trip traversing out to this place had it been accurately described. The employees were rude. I can only hope they treat their animals better than their customers.

Great easy family trail ride. Took our 2 kids (10 and 6) and the 1hr ride was perfect for them…read more Every employee was incredibly nice and seemed to really enjoy their jobs. Can't say enough good things about our guide Danni- she was so nice and took great care of our group. Other reviews have mentioned the lack of views - but this spot is so easy to access and there are some nice views!

I really wish I could give this business more stars. They so deserve it. This was my first time…read moreriding a horse. And the ladies in the office explained everything in detail, the gentleman that worked to find the right horse to fit our needs. Matt was our trail guide and he was so knowledgeable and always making sure everyone on our trail ride was safe. We will definitely be returning next year when we come back!! Thank you folks a million times over.

Had such an fun time on our horse back ridding trip! Pops was amazing and kept us entertained. The…read morehorses were so sweet and very well trained. Overall 10/10 experience! Definitely coming back for horse carriage ride next time we are here.

Super friendly staff, friendly horses! My family had a blast. We will be back when we are back in…read moretown. Recommend to everyone from small kids to teens. Even a few grandparents joined the riding fun. Thank you!!

We loved our guides, very personable and comedic. It was only my boyfriend and I, so it only took…read moreabout 50 minutes, but that just meant we were waiting on others! Not sure how some people are upset with it not taking the full two hours, but you still get all the lines in. Super fun and great views!

We had SO much fun ziplining! We felt totally safe and even the reluctant people felt comfortable…read more The real treasures were our guides Cook, and "The Flying Panamanian." (We dubbed him that.) They were attentive, caring, and SO much fun. Next time we want to try horseback riding. Just a tip: make a reservation at least a day ahead, or come early. People were walking in without reservations for both ziplines and horseback riding and they were full.