Pet policy should be changed. This Hotel boasts of it being pet friendly, yet charges $75 non…read morerefundable fee. Our pet was under 10lbs and in a crate so no way to cause any damage. How fair is it to charge $75 regardless of dog size? A tiny dachshund compared to a German Shepherd for example. That policy is insane! The hot tub was filthy, full of black debris.

A very clean hotel. The desk clerks was very friendly. She…read moretook care of check in quickly and efficiently. I know that with Hiltons you can do it all on the app, but I want to ensure everything is correct. The room is very clean and up to date. The beds and pillows are the most comfortable I've experienced in a long while. The room has a fridge, coffee maker, and a microwave. Of course a TV, but no alarm clock. There are plenty of charging ports. There's even a usb-c port next to the bed. This is a nice hotel.

Wonderful place to stay. The found us enough space to stay when Booking.com gave our room away at…read moreanother hotel. They were very nice and the rooms were cleaned extremely well. The beds were like giant clouds! The pool area was nice and clean as well!

If you notice the older reviews are positive while closer to current and not good. Now I know…read morewhy... I've stayed at this hotel several times over the last three years because I have a daughter in school at Carson Newman University. Until this week, we had always enjoyed staying here because the staff was friendly and it was convenient. Well what an opportunity "Lucas" missed to provide great customer service!! This week, planning our trip to visit our daughter, my wife booked a room on the night she was looking, rather than the. Gout we planned to stay. Honest mistake. When we contacted the hotel, there was no manager available and they'd have to get back to us - ok. Two days later we call back as the charge has processed through my card and spoke to Lucas, supposedly the asst manager who claims they cannot refund the money, even though we never checked in, because they were sold out. (Really? Easter Sunday we book at 2pm and you happen to sell out that night?) When we told him we'd stayed there before, he told us "no you've never stayed here before"! I know Quality Inn is a budget hotel/motel but they've never treated me like this.

We visited the Mountain Harbor Inn for our 38th Wedding Anniversary. Everything at the Inn was way…read moreabove our expectations. Billy Inman, owner, visited every table in the dining room to personally welcome every guest. Also, "Captain Billy" navigated the Inn's pontoon, the "Sunshine," while narrating the Lake Douglas discovery tour. Everything about this trip was 5 stars+ Thank you, Mr. Inman, and the entire staff for making our 38th Wedding Anniversary so special.

Danny and I stayed at Mountain Harbor Inn for 2 days and nights. The absolute sweetest people run…read morethis establishment, and the icing on the cake was great conversation with Brother Billy Inman after eating the biggest biscuit this Cajun girl has ever seen. Beautiful first class dwelling. Sweet spirit of the Lord Jesus. You just can't beat it. It's a must come and stay. Great pizza and dessert.

Great place. Arguably the best destination for a fun day on Douglas Lake. Easy parking, boat…read moreaccess, good food and fun are all found here.

If I could give ZERO stars I would. If you want super greasy and tasteless food at an exorbitant…read moreprice then this is your place. Non existent service- until you vocally keep complaining then they'll come to you. There was seven of us ordering basically the same and one of us got their food and 30 minutes later we started getting ours. Most everyone's tickets were wrong.... I guess after 90 minutes you kinda forget what people ordered and start just putting stuff on the bill that wasn't ordered. Won't be back again. It was awful!!!

It's clean and the beds are comfortable. If that's all you need, it's a good price: $70 for two…read morequeens. The breakfast is basically non existent, and there are no amenities (just soap), so if that's important to you, don't stay here.

The facility proudly displays a sign stating that it has 8.2/10 rating on Hotels.com. That gives…read morethe impression that it will be a good experience. That was far from the case. Parking was difficult, place was smelly, rooms were smaller than normal, the door to the room was difficult to close, the beds were double size (queen is common), and the beds were very uncomfortable. The place advertises that it provides breakfast. We went for the breakfast and found that ONLY Fruit Loops cereal was offered. NOTHING ELSE!. Coffee was not good. We asked the desk attendant about the breakfast. He stated, "We only offer Fruit Loops". Very misleading advertisement. We went to another hotel on the same street the next day (Holiday Inn Express). That one was also rated in the 8 range on Hotels.com. That one was exceptional compared to this property. I cannot help but question the credibility of the ratings for this property.

Great view of smoky mountains However the mattress and…read morepillows were way too firm Holiday inn has a wonderful pillow top mattress cover that should be used at this particular property and all properties as far as I'm concerned We liked it so much we ordered one and use it at home Nice staff and large room with balcony !

This place is dirty and management doesn't care about you being a guest in their hotel. I can't…read moreremember her name but once I find out I will post her name in the update. See my company pays for their employees lodging and I did overtime on May 30, 2026. When I came back from my job to rest up: my work steel toe shoes were gone, my cologne was gone, a pile of dirty underwear in my laundry basket was gone. When I told the heffa downstairs she said she knows her employees doesn't steal and she also says that it is best that I find another hotel to stay at when I stated I need a police report. Listen. You shouldn't have to hide your belongings just to have a motherfucker steal your shit. Where I come from, bitch would've been dead for stealing. How you working and you stealing. Hired people who care about the guest in your establishment

Let's call this place 2.5 stars…read more Pros: Staff was friendly and helpful even at midnight. The room was clean and didn't smell. Nothing fancy, but the bed was firm and the pillows were sufficient. Cons: Terrible water pressure, no shelf or anywhere to put things in the shower, and tiny towels. The curtains didn't do a whole lot to block out the bright lights from outdoors. AC unit sounded like a jet engine when it cut on, which is pretty jarring at 4am. This place isn't fancy but for a night it will suffice.

It's cheap, if you're all down 40 in the driving rain. But there's no elevator and you walk up 20°…read moreramps to get upstairs. Actually pretty interesting for skateboarding.

There is no coffee at the "free breakfast". There is no television, but there are two…read morerefrigerators. It is so noisy, it sounds like a bowling alley is upstairs. Every 30 seconds a bell rings. If there was a television, maybe you could drown it out. No way you can sleep here. There's a coffee maker in the room but it doesn't work. They say they have been brewing coffee at the " free" breakfast for the last 30 minutes, but still no coffee. I've been awake all night. Also, there's no hot water in the shower. I would have been more comfortable sleeping in the car.

This hotel was a complete embarrassment. Booked two conjoining rooms for my wife and I as well as…read moremy mother for a cross country move. I was ensured that we would have conjoining, nonsmoking rooms. When we got to the hotel around 12:30 am, the front desk worker said that they didn't promise us conjoining rooms. They also charged us for our cat, even though we paid for her fee online. The first thing my wife and I found in our room was a dirty, used face mask sitting right on the desk. After check in, we discovered that the water was not working, and they still allowed us to check in knowing this the case. After this was resolved around 2:30 in the morning, I found numerous hairs in the bathtub, and the towels had countless stains in a range of colors, with the floor towel being the worst of all. Our room was CLEARLY a smoking room, and every aspect of the room was dirty. This hotel was a colossal health hazard in every way. I am someone who rarely reviews any place of business, but if only one traveler reads this and stays away, it would be worth posting. I only wish I took photos to document this terrible experience for you. DO. NOT. STAY. HERE.

I cannot say enough good things about this place! We stayed in "Lake my Day" (LOVE the fun names…read morethey give the rooms) Our room was spacious, clean and comfortable. The bed and bedding were absolutely luxurious! Our own private deck with a full size, well functioning hot tub was why we rented this place to begin with. And it did not disappoint. Our hot tub cover was done, water logged and difficult for one person to take off, but thats fixable.... And did not deter our enjoyable time at all. We star gazed from the hot tub. The morning was just as good. I got up at Sunrise and sat in that tub water the wild life. The small villas have privacy screen walls for the decks. The two end units are more open without privacy screens on the corners. There is a one time cleaning fee so if you stay more than 1 night, the cost is VERY affordable. I very much wish we had just rented this place the WHOLE time we were in TN. I am sad to leave. This was a perfect jumping off ground to the Great Smokey Mountains and Knoxville. The owner was delightful, easy to work with and i am thrilled they bought this place 3 years ago. Anything i can do to support this hard working young family, i will do. Stay here. Its GREAT!

My family and I spent a week on your property. When we arrived on Day 1, our room 23013 was…read moreabsolutely gross. The entire room looked like it had not been clean in months!!! Our bed sheets had blood and pubic hair all in it!!! Wristbands are joke, were told you could scan them every where you go to make buying food and all easy, not the case at all!!!! Staff unfriendly and did nothing to improve our stay. Outside water park closes at 7pm, so disappointing!!! You have to show your id every time to get a drink at bar, even when are sitting right there, and can't walk 2 drinks at time to a table even if bartender can see you!! Horrible place, don't waste your money!!!!!!

Pretty sure I've left a review before, not sure why they don't have better ratings! Best prices,…read morerooms, staff... Been a frequent stayer for about four years now and I've NEVER once seen anything unclean or had any encounters with bugs, rude employees, literally have never had an issue here! Amazing little place, me and my boyfriend know the owners, they've always thanked us for our loyalty and provided excellent customer service! So serious, everyone here needs a raise, this is the cleanest, quietest, best place to stay at around here, literally would not go anywhere else! With Super 8 by Wyndham in Dandridge, I always know our stay will be safe for one and pleasant. Never any sketchy behavior in the area, as Dandridge is a small quiet town. All the doors are double locked, we have probably stayed in about every room and nothings ever been broken or molded like a lot of places have. CHOOSE SUPER 8!

I am the furthest thing from a motel snob. I don't expect perfection from an economy-priced room…read more However, the only reason I gave a second star is because the front desk woman was so nice and not only is the motel pet-friendly, she was overly accommodating when she had to snag her dog up into her arms because our (admittedly) unleashed, over-friendly, lab ran over in greeting. She said that she did it because her dog has a dominant demeanor, but we were in the wrong and she'd have had every right to call us on it. But, this is the first time I've spread the bedspreads on the floor simply because I won't let my bare feet touch the carpet. (There are other reasons to throw them on the floor, but that can apply to any motel). And I walk barefoot EVERYWHERE. But, 5 steps on these greasy carpets skeeved even me out. Ugh