We checked in around 11:15 PM after a long drive from Atlanta on the night of 6/2, expecting a…read morerestful night before continuing our trip to VA early the next morning. We had stayed at this location several times previously as a midpoint between Atlanta and VA. Unfortunately, the hotel lost power around midnight for several hours, leaving guests without air conditioning on a hot summer night and causing significant disruption. Another guest even became trapped in the elevator and required assistance from the Fire Department, adding to the commotion. What made the situation particularly frustrating was that the hotel was aware of the planned outage in advance, yet no proactive notification was provided despite having my contact information through my BW reservation. I only learned about the outage through a casual conversation at a nearby gas station directly prior to check-in. Had I been informed ahead of time, I would have made alternative accommodations. When I raised my concerns the next morning and simply asked about refund options, the front desk associate was dismissive, argumentative, and repeatedly placed responsibility on me for not canceling my reservation. This was especially unreasonable given the non-refundable booking terms and the fact that we arrived late at night with few practical alternatives. Rather than acknowledging the inconvenience, I was told that I should contact the utility company, which was clearly not an appropriate resolution. I appreciate that the manager, perhaps owner, that ultimately came out front, as she was calm, professional, and willing to listen. However, the employee's lack of empathy, accusatory tone, and insistence on shifting responsibility to the guest significantly worsened an already difficult experience. At point telling me to "Leave....Just Leave....Leave!!" after I stated that her tone was overly apathetic . This situation was not simply about the power outage itself, but about the hotel's failure to communicate in advance and the poor customer service that followed.

This place was an absolute dump. Someone had a dog in this room, and you can see the pee stains on…read morethe carpet, and it smelled. Closet door was broke, Phone didn't work, Ceiling stucco was dropping, toilet seat was loose, no towels in the room when we checked in, Bed was literally 8 inches from the wall A/C unit so you could not get into bed on that side, curtains were stained, and they didn't even clean our room the last day. I had to keep going down to get towels and wash cloths from the desk. They need to just burn this place down and start over because there is too much wrong with it. If you considering staying here please keep looking at other options and not here. Real Slum Lords run this place.

Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Stay here stay here stay here! This hotel is new and nice and clean and I had a great nights sleep!…read moreI decided on this hotel after seeing a concert in Knoxville and not wanting to deal with the traffic there. It isn't too far off I-40 and worth the drive because other hotels in the area aren't as nice and are more expensive. I 100% recommend! I'd stay here again in a heartbeat. Breakfast is included as well.

Stopped here overnight on the way from Florida to West Virginia. The room was clean but very basic…read more Just sheets and a comforter on the bed, no blankets but for $109 (Senior discount + $20 pet charge) it was adequate. One bed looked like someone had napped on top of the cover, and both beds looked like they had been made up in a hurry. The pillows were mismatched on both beds, and the comforters looked a little old and thin. The place could definitely use remodeling. The breakfast bar was just juice, coffee, muffins, and granola bars. We skipped it. We had to ask for a liner for the ice bucket and were given a trash can liner but went around the corner to find the ice machine was out of order anyway. Not the nicest rooms, but I've seen worse, but for the price, I wasn't expecting the Hilton.

Spent 1 night. Lady at desk was plenty nice enough. Hallways smelled like an old ashtray but inside…read moreour non smoking room the smell was fine. Room and bathroom was clean with the exception of the pull out sofa bed. It had very nasty dirty mattress cover on it. I realize things happen but that was surely unacceptable. I think 3 out of 5 stars is pretty fair.

I moved into this cockroach and bedbug infested shit hole not knowing what I was getting myself…read moreinto. I was homeless at the time with nowhere to go. I had received a note on my door, to this day I don't know who it was. Then started seeing bobbypins outside on the ground right beside my door, I threw them away but then there was more. One morning at 2:45am someone was trying to break-in my room using those said bobbypins. I was so scared, I literally sat with a knife in my hand on my bed. I told the owner and he said he would check the camera the following morning. I waited and waited. I left and received a text from him saying the camera were not working....I call bullshit. He begged me to stay...crazy. I think there was a camera in my room in the fire detector. I have pictures and text messages still and will keep them. DON'T RENT FROM THIS MAN, especially if you're a single female.

What a kind, and decent person Sheila is. She knew my husband was expected in and went and turned…read morethe air conditioning on for him before he arrived. Gave great directions and really showed excellent hospitality to a worn traveler. Great place!Reasonable rates as well!

This hotel off I-81 in Morristown, TN was a good choice for a one night stay. The location was very…read moreconvenient being so close to the highway. The area has a lot of food choices nearby. The room was nice and clean. My one suggestion is that the breakfast buffet could be enhanced with more choices.

Why I will not stay again at a Hampton Inn:…read more Pet fee: $75! Also, crappy wifi. It keeps cutting out unless you join Hilton Honors. And while I'm here, let me slam Booking.com, which told us this was a pet-friendly hotel, which it isn't -- not at $75 -- and because I'd already booked through booking, I couldn't cancel the reservation so was forced to pay the $75, which felt like extortion. There's a Wyndham nearby that's only $15 for the pet. That's true pet friendly.

Came here on Wednesday April 2nd, 2025 on a warm day on our way to Gatlinburg…read more Outside benches, snack machines

just a little roadside rest area in eastern Tennessee. Not much to look at but it sure is clean…read more has a fun layout in back that puts vehicles with trailers in a whole different area than the big trucks. maybe they're all like this but I've never went and had a look until now so it's new to me. probably should have got a picture except, you know, early, no coffee...

This place should be shut down! I stayed here with my parents for one night and got the most…read morehorrible case of bed bugs requiring a trip to the ER!Here it is 3 weeks later and I still have bumps and bites scabs and itching constantly!

Very disappointing!! They advertise "FREE BREAKFAST", on-site laundry facility, ice machine, non…read moresmoking rooms. The Free Breakfast does not exist. It is posted prominently on the main sign you see from the highway. They also have a hand written sign on the wall in the lobby stating "no breakfast after 9:30am". Truth is, they do not offer breakfast at all, anytime. They do have a laundry facility. Problem is, that every washer and dryer has an "OUT OF ORDER" sign on it. They do have an ice machine. It also has an "OUT OF ORDER" sign on it. When I asked the person at the desk about ice, I was told I could buy ice at the store on the corner. The "non-smoking" room we received smelled like smoke, cigarette burns on the bed spread, burns on the bathroom counter and tub. The room did include an ironing board. But no iron. I called to speak with the manager/owner. My expectation was, we could come to some sort of compromise on the bill. She was quick to provide a verbal apology. Beyond that, all she had was poor excuses as to why all of these issue occurred. And that they where out of her control. She made it very clear, they do not have to follow the same rules for advertising and services that most chains do. She also said there was "nothing she could do". It's always disappointed when the person in charge, uses this phrase. If you are the owner/manager, there is always something you can do. You are choosing not to make it right. I explained she has the ability to make a reasonable adjustment of the charges. She said no. I advised her that all I can do as a consumer, is not return and provide honest feedback online to help others avoid the mistake I made. I see now after reading multiple reviews, they have no interest in providing a quality place to stay, ONLY IN COLLECTING $$ FOR IT.

Absolutely disgusting and unsafe. Mold and other residue on walls and ceilings. Smoke detectors…read morepulled out of ceiling with exposed wiring. Stains and burn marks all over bed sheets. The smell of this place is extremely unpleasant. Walked into our room and immediately decided to leave and go elsewhere.

This was not a good experience. First, everything looked like it hadn't been washed. All the linens…read morehad stains. I can say that they had zip up mattress covers which probably helps prevent bed bugs, but otherwise, all the linens just looked dirty. We had no remote. The desk clerk found one for us, but not all the features worked and she admitted that she had to take it from another room. The blow dryer didn't work The worst part was the noise. There was a large family down the hall that had three room and LOTS of little kids that they just let run up and down the halls yelling. We had to ask the front desk THREE times to ask them to quiet down and they still persisted. Finally at 12:30 am my husband stuck his head out and yelled "It's time to go to sleep!" That finally got the quiet. The clerk said that she was going to tell them that they were going to cause other customers to leave. I reminded her that it was THEY who should be told to leave, not us leaving because of the noise. Definitely would not stay here again. UPDATE: We asked to have the room comped and he wouldn't do it since we had already stayed the night. He said we should have asked to be moved. Blamed us! Wow!

I'm not sure what the name of the motel is. The desk clerk was wearing a name tag that said motel 6…read morebut the sign says Econo lodge. Bed was comfortable and I slept.

I'm giving 2 stars because at least the staff was accommodating. We had roaches y'all! I legit…read morehaven't seen roaches since I lived in Morristown 20 something years ago. We stayed 3 nights and had 3 different rooms due to one room being a smoking room (we requested non smoking) and then our room had roaches. A lot of roaches. Each day we would take our items to the car because I didn't want to transport roaches home. Maid services never came so we only had a third of a roll of toilet paper. I didn't ask for more because when I asked for towels and wash clothes the desk clerk wanted me to bring down the dirty ones. We had one towel to begin with because the room wasn't stocked. The telephone didn't work and there was no smoke detector. The A/C buttons were torn off so the room temperature stayed on 60 the entire time. The price is cheap but damn, I expected a little better than what we got.