If you plan on staying here in November just know that you will be sleeping in the room with the…read morebugs. I was informed by the front desk that it's normal for these bugs to come in this time of year. So it's nothing new, it's part of life.

OK hotel except for grumpy staff. Not sure why they are charging way more than they used to. Upon…read morefurther checking we found a nicer hotel in town, at a much lower price. Confusing.

My family and I spent the night here after a 12 hour road trip from the Northeast. We booked an…read morehour before we arrived and come 11:30pm, the receptionist was still ready for us! The woman at the front desk was friendly and courteous, she promptly checked us in, handed us the card, and motioned to where we needed to go. Our room was immaculate: beds made neatly, clean sheets in drawers, sinks were polished, even the tiles in the shower didn't have grime on them. Bathrooms were filled with tons of bath towels, face, and hand towels. Only thing I wish was for the bath mat/towel to be thicker, with 3 people showering, the make-shift shower mat/towel got soaked pretty quickly. Included was your standard shampoo, conditioner, body/facial soap bars. Bathroom also had a hair dryer - nice! One thing that we were nervous about was the fact that we had a very large roof bag on our car. There didn't seem to be any or many security cameras in the parking lot so we weren't able to confidently leave our bag out in the parking lot. Throughout the hotel there seemed to be security cameras in the hallways, the front lobby, and right outside the lobby. Didn't see one camera in the parking lot though... What's different due to COVID-19: no pool or hot breakfast in the morning. The hotel replaced hot breakfast for a modified grab-n-go. You go to the front desk and choose from their select options of cold foods: cereal, muffin, bagel. And more... Unfortunately breakfast closed at 10am so we came out too late. Overall, not a bad experience at all. Will come again if we ever make the drive back up to New England!

We checked in around 11:15 PM after a long drive from Atlanta on the night of 6/2, expecting a…read morerestful night before continuing our trip to VA early the next morning. We had stayed at this location several times previously as a midpoint between Atlanta and VA. Unfortunately, the hotel lost power around midnight for several hours, leaving guests without air conditioning on a hot summer night and causing significant disruption. Another guest even became trapped in the elevator and required assistance from the Fire Department, adding to the commotion. What made the situation particularly frustrating was that the hotel was aware of the planned outage in advance, yet no proactive notification was provided despite having my contact information through my BW reservation. I only learned about the outage through a casual conversation at a nearby gas station directly prior to check-in. Had I been informed ahead of time, I would have made alternative accommodations. When I raised my concerns the next morning and simply asked about refund options, the front desk associate was dismissive, argumentative, and repeatedly placed responsibility on me for not canceling my reservation. This was especially unreasonable given the non-refundable booking terms and the fact that we arrived late at night with few practical alternatives. Rather than acknowledging the inconvenience, I was told that I should contact the utility company, which was clearly not an appropriate resolution. I appreciate that the manager, perhaps owner, that ultimately came out front, as she was calm, professional, and willing to listen. However, the employee's lack of empathy, accusatory tone, and insistence on shifting responsibility to the guest significantly worsened an already difficult experience. At point telling me to "Leave....Just Leave....Leave!!" after I stated that her tone was overly apathetic . This situation was not simply about the power outage itself, but about the hotel's failure to communicate in advance and the poor customer service that followed.

Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Stay here stay here stay here! This hotel is new and nice and clean and I had a great nights sleep!…read moreI decided on this hotel after seeing a concert in Knoxville and not wanting to deal with the traffic there. It isn't too far off I-40 and worth the drive because other hotels in the area aren't as nice and are more expensive. I 100% recommend! I'd stay here again in a heartbeat. Breakfast is included as well.

I recommend this Fairfield if looking for lodging in Morristown. It is close to the freeway and…read moremany businesses. The room and all facilities were extremely clean. The person who checked me in was very helpful and pleasant. The other two that I interacted with not as much. The breakfast, Wi-Fi, an extensive gym, pool, and more are available at no extra charge. Daily housekeeping is only available upon request. I had to go to the front desk when I ran out of tissues.

Had fair hopes for this place but in my opinion, this relatively new hotel is already showing signs…read moreof becoming another mediocre Marriott budget hotel. Bottom line: if you're looking for a hotel for the new-ness, this is your place (at least for the time being). Otherwise, don't expect service nor other operations to run somewhat functionally. Also, I didn't think first impressions didn't matter too much, but now that I am recalling my memories of this place - first thing that comes to mind was: reception employee in a colorful t-shirt with sweats + messy hair = it's all coming together to form how I describe my experience here. -I ask for more shampoo, conditioner, and lotion. Handing me some extra hair products after a sour look, I get: "We don't have lotion." End of conversation. -I see no laundry bag in the closet so I call the front desk. They ask me to come down to grab them... uh, what? I would understand if this was during the height of pandemic times, but if you got staff walking around unmasked I assume they are 1. Comfortable enough around risks of COVID and 2. Can't use this as an excuse to not come to the guest. -The printer in the business center didn't work so I asked the front desk and they tell me to turn off and on. Doesn't do anything. I come again and after fiddling with it a few good minutes they ask me to send it to their email. When I send it, they say it hasn't arrived yet and that they'll call when it's ready (aka, come get it later on sometime). -Despite the new construct, the ground exit in the stairs does not close all the way so security can be compromised. Redeeming factor was the Kayla(sp?) who brought me the printed products. Maybe I shouldn't be too thankful for this as the printer should have worked fine self-service but I know machine failure can be out of one's control. I think one thing that really got to me was that not one staff never once said a simple sorry for any of the shortcomings. They were nice when I took the initiative to say thanks after a resolution (if any), but never did I hear another type of greeting. You know, in my book, sometimes even a simple word can make the best of a situation.

It has been just over a week from the time that I had to leave the ranch. I have refrained from…read morewriting a review until I could really give it some thought and attention. We were welcomed from the first moment (and we arrived later than expected but a text to Lynn had us feeling confident we were headed to the right place, because the last few miles can seem like you are in the middle of nowhere). I woke up after the first night tent camping and instantly had tears in my eyes while enjoying sunrise with a cup of coffee. It is so incredibly beautiful, it honestly felt like a gift to be there. The land is beautiful, well maintained, and perfect for a couples or family getaway (I am actually planning a few lone trips because I felt such a spirit connection here). There are numerous sites for camping, the lodge is super cute and I will probably stay a few times at one of the rooms there. The entire ranch is stunning and we felt like we were among family the entire time. We had freedom to socialize if we desired, but had plenty of space to go off on our own. We enjoyed coffee in the morning, a glass of wine at night, and our days were full of hiking, horseback riding, and sometimes just enjoying the ability to unplug. I implore you to enjoy breakfast, lunch, and dinner (at least one of each) to get the full extent of how great this side of the Ranch is. I highly recommend the biscuits and gravy, but nothing compares to the has brown casserole that is handmade by Lynn and is a culinary delight! The chicken Cesar wraps are a great lunch to take if you plan on going on a hike (with a quick text to the owner, we had lunch packed up for us and ready to o when we headed out to Rainbow falls). The dinners have a community feel, though you could certainly take it to go. We enjoyed both the cafeteria style dinners as well as bacon cheeseburgers (drool-worthy). The area is perfectly located to give you a break from reality but close enough to Gatlinburg, Pigeon Forge, and Seiverville (easy day trips and we spent a day in each area). Rainbow Falls, Grotto Falls, and countless other outdoor adventures are also a quick drive, but there is also a lot that can be done on the ranch. We enjoyed walking the farm, petting the horses, and decided to take a trail ride. It was such an adventure. The guides were extremely thoughtful of my anxiety/fear of horses while also encouraging to my partner's comfort and ease around them (giving each of us room to enjoy the ride as we needed). They also became like friends/family by the time we left (we even extended our stay by one day because we did not want to leave). I truly want to see them succeed, they have a great story, and have encouraged all of my family and friends to visit. I hope to make this place a regular getaway spot. Don't wait, book it now!! Tips: * If tent camping, make sure you account for possible rainy weather (think shoes/boots if it gets muddy) * Be aware that it can get windy at night, you are at the base of a mountain - tents should be securely tethered * Bring a treat for the horses, you won't regret making friends with them * Communicate with the owners/hands, the idea here is a bed and breakfast even if you are camping. * Don't be shy to reach out when you want a meal, being that they are a small operation, there may not always be someone readily available but they will accommodate if given a heads up (and won't make you feel guilty for it) * Branch out of your comfort zone, have a conversation with other campers or visitors

One of the most beautiful places on Earth. Kind and helpful staff. Beautiful horses, beautiful…read moretrails, clean lodge. Thanks for a great visit.

OMG, we checked in after 11 hours on the road. Man at check in didn't know what he was doing,…read morecouldn't make room keys, had to wait for someone else. Gave us room on 3rd floor but Elevator is broken! Room was large, but smelled dirty. Glad we only have to stay one gross nite. Looks like place is falling apart and may be under construction in some areas. Just a weird experience! Very disappointed as we always stay at Holiday Inn Express, but this one is terrible!

A very clean hotel. The desk clerks was very friendly. She…read moretook care of check in quickly and efficiently. I know that with Hiltons you can do it all on the app, but I want to ensure everything is correct. The room is very clean and up to date. The beds and pillows are the most comfortable I've experienced in a long while. The room has a fridge, coffee maker, and a microwave. Of course a TV, but no alarm clock. There are plenty of charging ports. There's even a usb-c port next to the bed. This is a nice hotel.

Not only was this an unexpected amazing hotel, we were upgraded to a better room upon arrival…read more Thank you so much for sponsoring the Joker and Jester Comedy Tour. Hope to stay again.

This was such a nice time! The staff was super friendly and helpful from the time we checked in…read more Out room was very large and clean and well equipped with furniture and antique decor. The halls are full of history from the 1800's. We had the 'do not disturb' sign up so they left fresh towels out side our door. Breakfast was delicious including sausage biscuits and coffee cake, apple dumplings. I would absolutely stay here again!

This has to be the dirtiest place I've ever stayed!…read more The bathroom was dirty when I arrived. I asked for it to be cleaned. I guess it was. The sheets in the bed are either dirty or very stained. The floors are grimy, there is dirt caked in the corners and even used gum behind the bedside table. The award goes to the sink. It is covered in hair and caked with soap in the corners. Easily the most disgusting thing I've had to live with. I asked that my room be cleaned, with special mention of the sink. The bed got made and the gum is gone. No clean sheets, no cleaned sink. If I hadn't paid for my whole stay when I checked in, I'd clear out of here and stay in my car if I have to. It, at least, would be clean and not covered in someone else's hair!!!

if I could give it zero stars, I would. I don't know how they rent rooms in the conditions they…read moreare in. I walked out and went to another hotel. I did get a full refund plus a $50 credit from hotels.com

Our carpet was soaked. They would not change our room, because desk clerk, Emma said it was too…read morecomplicated. There was mold on the ceiling. Not maintained and incredibly dark. We paid but then left without a refund. Very poor customer service.

I stayed with my mom for a night and it was nice at first but when I got to bed there were ants…read moreEVERYWHERE. You have to slam the microwave door so it can close. A lot of cracks in the walls

Very friendly staff and owner. Beautiful views of the lake and mountains. Great desserts and…read morebreakfast, which are included. No kids policy is a plus. We came here, thanks to a Groupon, and plan on coming back regularly. Even though it rained most of the time, the peace and quiet was so welcome. The rooms was perfectly sized with doors that opened to both the lake and the street. Additionally, there's plenty surrounding this destination, so you don't feel too removed from civilization. We ordered pizza from a local joint, ate BBQ from just down the street, and enjoyed an evening out at a nice place on the lake.

We visited the Mountain Harbor Inn for our 38th Wedding Anniversary. Everything at the Inn was way…read moreabove our expectations. Billy Inman, owner, visited every table in the dining room to personally welcome every guest. Also, "Captain Billy" navigated the Inn's pontoon, the "Sunshine," while narrating the Lake Douglas discovery tour. Everything about this trip was 5 stars+ Thank you, Mr. Inman, and the entire staff for making our 38th Wedding Anniversary so special.