Horrible experience, worst motel I have ever stayed in the Hilton Chain…read more Checked in OK. First night ok. Next morning used toilet and spilled coffee several places on the bed. Went out and came back later with family. We all came to my room. The room had been supposedly be cleaned. Immediately saw the sheets were not changed even though the bed was made. Went into bathroom and saw toilet had not been cleaned. I called front desk and was told n one there to correct the issues. I was offered the opportunity to come and get new linens and stuff to do changing and cleaning myself. The next morning I called the front desk and ask for late checkout. I at the time was a gold member but Diamond now. As a perk late checkout is allowed. At 11AM a knock on the door and I told I was late checkout. At 11:25AM was told either I vacate the room by 12:00 or I will be charged for another night. Unreal, I filed a complaint with Hilton and so far received no nothing. I advise avoid this place if you expect quality services and respect.

Stay here stay here stay here! This hotel is new and nice and clean and I had a great nights sleep!…read moreI decided on this hotel after seeing a concert in Knoxville and not wanting to deal with the traffic there. It isn't too far off I-40 and worth the drive because other hotels in the area aren't as nice and are more expensive. I 100% recommend! I'd stay here again in a heartbeat. Breakfast is included as well.

There is no coffee at the "free breakfast". There is no television, but there are two…read morerefrigerators. It is so noisy, it sounds like a bowling alley is upstairs. Every 30 seconds a bell rings. If there was a television, maybe you could drown it out. No way you can sleep here. There's a coffee maker in the room but it doesn't work. They say they have been brewing coffee at the " free" breakfast for the last 30 minutes, but still no coffee. I've been awake all night. Also, there's no hot water in the shower. I would have been more comfortable sleeping in the car.

This hotel was a complete embarrassment. Booked two conjoining rooms for my wife and I as well as…read moremy mother for a cross country move. I was ensured that we would have conjoining, nonsmoking rooms. When we got to the hotel around 12:30 am, the front desk worker said that they didn't promise us conjoining rooms. They also charged us for our cat, even though we paid for her fee online. The first thing my wife and I found in our room was a dirty, used face mask sitting right on the desk. After check in, we discovered that the water was not working, and they still allowed us to check in knowing this the case. After this was resolved around 2:30 in the morning, I found numerous hairs in the bathtub, and the towels had countless stains in a range of colors, with the floor towel being the worst of all. Our room was CLEARLY a smoking room, and every aspect of the room was dirty. This hotel was a colossal health hazard in every way. I am someone who rarely reviews any place of business, but if only one traveler reads this and stays away, it would be worth posting. I only wish I took photos to document this terrible experience for you. DO. NOT. STAY. HERE.

We checked in around 11:15 PM after a long drive from Atlanta on the night of 6/2, expecting a…read morerestful night before continuing our trip to VA early the next morning. We had stayed at this location several times previously as a midpoint between Atlanta and VA. Unfortunately, the hotel lost power around midnight for several hours, leaving guests without air conditioning on a hot summer night and causing significant disruption. Another guest even became trapped in the elevator and required assistance from the Fire Department, adding to the commotion. What made the situation particularly frustrating was that the hotel was aware of the planned outage in advance, yet no proactive notification was provided despite having my contact information through my BW reservation. I only learned about the outage through a casual conversation at a nearby gas station directly prior to check-in. Had I been informed ahead of time, I would have made alternative accommodations. When I raised my concerns the next morning and simply asked about refund options, the front desk associate was dismissive, argumentative, and repeatedly placed responsibility on me for not canceling my reservation. This was especially unreasonable given the non-refundable booking terms and the fact that we arrived late at night with few practical alternatives. Rather than acknowledging the inconvenience, I was told that I should contact the utility company, which was clearly not an appropriate resolution. I appreciate that the manager, perhaps owner, that ultimately came out front, as she was calm, professional, and willing to listen. However, the employee's lack of empathy, accusatory tone, and insistence on shifting responsibility to the guest significantly worsened an already difficult experience. At point telling me to "Leave....Just Leave....Leave!!" after I stated that her tone was overly apathetic . This situation was not simply about the power outage itself, but about the hotel's failure to communicate in advance and the poor customer service that followed.

This place was an absolute dump. Someone had a dog in this room, and you can see the pee stains on…read morethe carpet, and it smelled. Closet door was broke, Phone didn't work, Ceiling stucco was dropping, toilet seat was loose, no towels in the room when we checked in, Bed was literally 8 inches from the wall A/C unit so you could not get into bed on that side, curtains were stained, and they didn't even clean our room the last day. I had to keep going down to get towels and wash cloths from the desk. They need to just burn this place down and start over because there is too much wrong with it. If you considering staying here please keep looking at other options and not here. Real Slum Lords run this place.

OMG, we checked in after 11 hours on the road. Man at check in didn't know what he was doing,…read morecouldn't make room keys, had to wait for someone else. Gave us room on 3rd floor but Elevator is broken! Room was large, but smelled dirty. Glad we only have to stay one gross nite. Looks like place is falling apart and may be under construction in some areas. Just a weird experience! Very disappointed as we always stay at Holiday Inn Express, but this one is terrible!

A very clean hotel. The desk clerks was very friendly. She…read moretook care of check in quickly and efficiently. I know that with Hiltons you can do it all on the app, but I want to ensure everything is correct. The room is very clean and up to date. The beds and pillows are the most comfortable I've experienced in a long while. The room has a fridge, coffee maker, and a microwave. Of course a TV, but no alarm clock. There are plenty of charging ports. There's even a usb-c port next to the bed. This is a nice hotel.

Oh my goodness what a gem this was for a tired traveler. After traveling several hours on Thursday…read more9/27 I arrived around 10:30 PM to a friendly, efficient desk clerk. Then I go to my room and the online reviews I had read were spot on. It was sparkling clean. The bed was so clean and comfortable it smelled great! Also, it was very quiet. Got a good nights sleep and enjoyed the great water pressure in the shower all for 89.00 for a king sized room. I slept late so I missed breakfast, but read online that it is good as well. How can you beat this value. I would stay there again in a heartbeat.

This is about the cleanest Quality Inn at which I've ever stayed. It's a very nice property, the…read morelobby is spacious and has a full breakfast, and the employees are very well trained and welcoming! The workout room is incredibly nice for a motel, with ice cold AC during the summer to help you survive a thorough workout! They also have coin laundry next to the workout facility. It's a very convenient location just off I-40. My room faced the interstate and I wondered if it would be noisy. It was shockingly quiet for being right on the interstate! The downside is that the WiFi doesn't work. I had some very important work to finish for my job and was unfortunately thwarted. Even when I provided my personal information and signed up for their loyalty program, the Internet was still useless. That knocked my rating down from four stars to three.

I moved into this cockroach and bedbug infested shit hole not knowing what I was getting myself…read moreinto. I was homeless at the time with nowhere to go. I had received a note on my door, to this day I don't know who it was. Then started seeing bobbypins outside on the ground right beside my door, I threw them away but then there was more. One morning at 2:45am someone was trying to break-in my room using those said bobbypins. I was so scared, I literally sat with a knife in my hand on my bed. I told the owner and he said he would check the camera the following morning. I waited and waited. I left and received a text from him saying the camera were not working....I call bullshit. He begged me to stay...crazy. I think there was a camera in my room in the fire detector. I have pictures and text messages still and will keep them. DON'T RENT FROM THIS MAN, especially if you're a single female.

What a kind, and decent person Sheila is. She knew my husband was expected in and went and turned…read morethe air conditioning on for him before he arrived. Gave great directions and really showed excellent hospitality to a worn traveler. Great place!Reasonable rates as well!

Great view of smoky mountains However the mattress and…read morepillows were way too firm Holiday inn has a wonderful pillow top mattress cover that should be used at this particular property and all properties as far as I'm concerned We liked it so much we ordered one and use it at home Nice staff and large room with balcony !

ZERO out of TEN! Booked online arrived 7:30 pm. Clerks…read moresitting outside in driveway. Checked in, gave me a room key 3rd floor, then told me elevator was broken since April 27 (over 3 months). Told them my wife and I had difficulty walking and couldn't lug luggage up three flights of stairs. Sold out, no other rooms available. Asked to cancel and book me with another HI Express. Told me she was not able to that. Would you call another HI Express? No but you can. Took keys lugged luggage to opposite end and with great difficulty struggled to carry luggage three floors. Arrived at Room 301, used key and door opened into a room with clothes strewn about and someone in the shower. Painfully walked back downstairs, "Oh should be 312". Stumped back upstairs to a very outdated room, little to no furniture. Most horrible experience with a hotel in my 72 years. Wrote review 1 out of 5 to corporate IHE, with no response. Then received email from HI Express Dandridge requesting review. Send them the same 1 star review detailing this horrible experience. Then I was able read other reviews, at least 50 with 1 or 2 star reviews dating back to 3 months expressing the same 3rd. Floor, no elevator, poor shabby interior, lack of customer care or customer service. It was clear corporate HIE and IHG have known about this horrible customer experience for months and did nothing to at least warn the customer. I will be very wary of trusting HIE or HOLIDAY INN Corporate in the future.

Stopped here overnight on the way from Florida to West Virginia. The room was clean but very basic…read more Just sheets and a comforter on the bed, no blankets but for $109 (Senior discount + $20 pet charge) it was adequate. One bed looked like someone had napped on top of the cover, and both beds looked like they had been made up in a hurry. The pillows were mismatched on both beds, and the comforters looked a little old and thin. The place could definitely use remodeling. The breakfast bar was just juice, coffee, muffins, and granola bars. We skipped it. We had to ask for a liner for the ice bucket and were given a trash can liner but went around the corner to find the ice machine was out of order anyway. Not the nicest rooms, but I've seen worse, but for the price, I wasn't expecting the Hilton.

Spent 1 night. Lady at desk was plenty nice enough. Hallways smelled like an old ashtray but inside…read moreour non smoking room the smell was fine. Room and bathroom was clean with the exception of the pull out sofa bed. It had very nasty dirty mattress cover on it. I realize things happen but that was surely unacceptable. I think 3 out of 5 stars is pretty fair.

This place should be shut down! I stayed here with my parents for one night and got the most…read morehorrible case of bed bugs requiring a trip to the ER!Here it is 3 weeks later and I still have bumps and bites scabs and itching constantly!

Very disappointing!! They advertise "FREE BREAKFAST", on-site laundry facility, ice machine, non…read moresmoking rooms. The Free Breakfast does not exist. It is posted prominently on the main sign you see from the highway. They also have a hand written sign on the wall in the lobby stating "no breakfast after 9:30am". Truth is, they do not offer breakfast at all, anytime. They do have a laundry facility. Problem is, that every washer and dryer has an "OUT OF ORDER" sign on it. They do have an ice machine. It also has an "OUT OF ORDER" sign on it. When I asked the person at the desk about ice, I was told I could buy ice at the store on the corner. The "non-smoking" room we received smelled like smoke, cigarette burns on the bed spread, burns on the bathroom counter and tub. The room did include an ironing board. But no iron. I called to speak with the manager/owner. My expectation was, we could come to some sort of compromise on the bill. She was quick to provide a verbal apology. Beyond that, all she had was poor excuses as to why all of these issue occurred. And that they where out of her control. She made it very clear, they do not have to follow the same rules for advertising and services that most chains do. She also said there was "nothing she could do". It's always disappointed when the person in charge, uses this phrase. If you are the owner/manager, there is always something you can do. You are choosing not to make it right. I explained she has the ability to make a reasonable adjustment of the charges. She said no. I advised her that all I can do as a consumer, is not return and provide honest feedback online to help others avoid the mistake I made. I see now after reading multiple reviews, they have no interest in providing a quality place to stay, ONLY IN COLLECTING $$ FOR IT.

This hotel off I-81 in Morristown, TN was a good choice for a one night stay. The location was very…read moreconvenient being so close to the highway. The area has a lot of food choices nearby. The room was nice and clean. My one suggestion is that the breakfast buffet could be enhanced with more choices.

Why I will not stay again at a Hampton Inn:…read more Pet fee: $75! Also, crappy wifi. It keeps cutting out unless you join Hilton Honors. And while I'm here, let me slam Booking.com, which told us this was a pet-friendly hotel, which it isn't -- not at $75 -- and because I'd already booked through booking, I couldn't cancel the reservation so was forced to pay the $75, which felt like extortion. There's a Wyndham nearby that's only $15 for the pet. That's true pet friendly.