Said my cat would die without surgery feb 11 2023 birth date still kicking 2026 ribs inset just…read moreneeded oxogen and charged over 600 for oxogen yet said he would die with out sugery, if they gave him the oxogen he needed I wouldn't have had to give CPR to save him and he is alive to this date!

Chris Autieri, VMD and the staff at Andover Animal Hospital are amazing!…read moreI truly feel that they were concerned about my cat and treated him as if he was their own pet. After feeling like my pet was just another number at another veterinary office this was so refreshing. This is where I am going to take my precious cat whenever he needs care in the future and would recommend them to everyone!

I cannot thank Bulger enough for the exceptional care and compassion they provided during a very…read moreheartbreaking and unfortunate situation. Dr. Jessica Cioffi went above and beyond to make the experience as comforting as possible. Her empathy, professionalism, and ability to guide me through such a difficult time quickly earned my trust. Because of her, I now bring my new dog to Bulger, and I couldn't be happier with that decision. The level of service here is truly outstanding. Dr. Flynn was also incredible--thorough, thoughtful, and clear with her suggestions, which gave me confidence in the care plan moving forward. Bulger has proven to be a place where both pets and owners are treated with the utmost respect and compassion. I will continue to bring my pets here and highly recommend them to anyone seeking exceptional veterinary care.

UNETHICAL REFUSAL TO HELP…read more I called their ER last night to confirm they were open. I found a wounded rabbit in my yard wanted to bring in, because in all likelihood it needed to be euthanized. When I lived in North Andover I would occasionally do this with wounded animals. They were always gracious. NOT ANYMORE! They refused to take the animal. How unethical. Their refusal basically said we don't care if the animal is suffering, or that you want to help the animal and are asking for help from veterinary professionals (?), but take it somewhere else. I am a physician and my sister is a veterinary surgeon. We have a profound respect for living beings and SHOULD NOT EVER REFUSE TO HELP A WOUNDED ANIMAL IN PAIN. How can you call yourselves a "veterinary emergency room" when you turn away animals?? Let me guess, the economics of it were not favorable. You should be ashamed of yourselves.

Craig Cox and his staff are beyond awesome! Watching him do an exam on your dog is so reassuring!…read moreHe feels every inch for lumps bumps etc. He rotates their legs paws etc checking for limitation or pain. Orders age appropriate labs and is not an alarmist but discusses approaches with you. When it was time for us to say goodbye to our 4 th fur baby he was very supportive, accommodating and kind. I love that my dogs always saw the same vet who knew them well.we will Always be grateful to him and the BEST vet assistant ever Maria

In February of 2020 this vet diagnosed my dog Fozzy with Lyme Nephritis, which is basically a death…read moresentence. I asked this vet if there was anything I could do and the answer was a flat no. Completely devastated, I took him to an internal medicine specialist in Boston upon the advice of friends and thousands of dollars later I was told he was misdiagnosed and simply had a virus. One year and many tests later, he is completely fine. I understand that mistakes happen, but the way this vet treated my case was completely unprofessional for someone in the medical field. There was no acknowledgement of possible error and the staff had a terrible bedside manner. I spoke to multiple veterinarians about this case and the consensus was that they jumped the gun on the diagnosis and should have been more careful. I waited a year to leave this review because I didn't want to write an emotionally charged response but even after all this time I am upset by the situation. I wish I had never taken my dog here. I love my dog with all my heart and the staff here seemed like they didn't care. North Reading vet - please be more careful and caring.

I have been bringing my dogs to this veterinary clinic for over five years and have spent thousands…read moreof dollars annually on their care. Because of that long-standing relationship, I was very disappointed with my most recent experience. I had purchased a package plan for $175 that included a fecal test for my dogs. Unfortunately, I brought in the fecal sample one day later than expected. Despite the plan already being paid for, I was informed that I would need to pay an additional $90 to complete the test. After years of being a loyal client and consistently trusting this clinic with my pets' care, this response was very discouraging. The issue is less about the amount of money and more about the principle of how a long-term customer was treated over a $90 charge. Unfortunately, this experience has led me to reconsider continuing my relationship with this clinic, and based on this situation, I cannot recommend this veterinary practice.

I am absolutely disgusted with this practice. It was great when Dr. George was there. I have been a…read moreclient there since 2013 and now being ghosted as they are closed for the month but their websites said taking calls, emails and texts. I have am running out of medication for my dog who has arthritis in both back legs and sent an email a week ago saying it would take 23-48 hrs. Several calls and emails later....no response. I went there. Closed! Communication goes a long way. I get there are bumps and issues that arise but communicate with your clients! I will NOT be returning! SHAMEFUL!

My beloved gs of 13 years was ready to go. I called them at noon and they told me it would be an ER…read morevisit charge???? Don't understand so I made appt for next day. So she is ok moving listens to commands so I cx appt. Then I get a 100 request for missing appt which I cancelled. Hey animal lovers go somewhere else.

This place is amazing. I was super scared at first to trust them with my pets spay, when I got…read morethere they were so sweet and reassured me she was in good hands and made me feel so relieved and stress free. They took great care of my baby!

Excellent customer service and my fraidy cat gets treated well. The team is very good. They even…read morehelp me to calm down after bringing my CAT in

First of all, I'd like to add i am very disappointed in Shawsheen Animal Hospital, for one they are…read morethe most expensive place ever. They use your emotions to rack up the bill. Everything costs an arm and a leg. $348.05 just for the blood work on my daughter's older cat, they're always wanting more tests adding more money to the bill. They are always pushing vaccines and other things making you feel like a bad pet owner in their own nonchalant and manipulative way if you don't agree with them. I've been going there for quite a little while now and have noticed as long as you agree with them, you are treated with respect, empathy, and care. But the moment you don't see eye to eye, they talk down to you like you're dumb and have no idea what you're talking about by throwing the title that she put herself in debt for in your face like you don't know how to read and learn things for yourself. And when they start realizing, you might actually know things, they pull out the offended card just because you speak truth and truly care about your pet. I will never be bringing any pet there ever again. Please, please always ask questions if you want what's best for your pet. Please be willing to find a vet that listens to client concerns instead of talking over and down to them. Shawsheen Animal Hospital doesn't really care about your pet, they just care about their paycheck and their BMW payments and going home. I noticed the moment I brought up my dog's liver condition and the rabies vaccine that I started getting treated differently by them all, very sad. I'm going to a new vet now that agrees that my dog's liver condition is a serious thing and will make sure unlike shawsheen, she won't be getting a rabies vaccine anymore. Because between my dog's liver condition and her age it's unsafe to do so. Law or not the new vet truly cares. Of course Dr. Caruso will come on here and say lies like i was demeaning to her and her staff, but that's not true, I do talk in a certain tone when I feel strongly about something that's truth but nothing mean towards them. And she will say a rabies vaccine is the law again, like a broken record. But not if it's going to hurt the animal. So I got a second opinion, and I'm glad I did. My dog is in better hands now.I would have left no stars for Shawsheen Animal Hospital if I could. PS they didn't tell me to leave, they asked me if I wanted my dog's records if i wanted to go somewhere else, I was planning on leaving anyway for sure. So of course i said yes, most definitely thank you. She wants to talk about disrespectful, that's how they treated me. I was not disrespectful I simply called the rabies vaccine poison. Which upset her but it's the truth, it is poison especially when your pet has a liver shunt. So basically she would have kept poisoning my pet until she was to sick for Shawsheen to reverse it. Plus taking more money out of my pocket too. I'm not willing to do that, i love my dog to much. I'm just glad my pet didn't get sick by listening to them. I just hope she's not already damaged. She does now have a mild heart murmur. Caruso acts like I don't have a choice when i do. They are very pushy, always get a second opinion. I was told my kids couldn't attend public school without vaccines, but guess what? They did. I have zero tolerance for ignorance. I will be leaving this review in other places too. I think people have the right to know the truth. Caruso, don't dish out what you don't want to receive. And what are you talking about Caruso? She wrote. "We were legally unable to proceed with the visit without updating their rabies vaccine". My pet isn't due until 2027. And we discussed this while I was with my adult daughter at her cats visit, which my daughter got a rabies vaccine for her cat, even though the cat has kidney problems, most likely from all the poisons they injected into her.

We had a great experience at Good Dog Aquatic. Owners were friendly, professional, and…read moreknowledgeable.

Wow, I can't believe that I haven't reviewed Good Dog Aquatics yet! I LOVE this place. Luis and…read moreMary are awesome people, kind, caring, compassionate and know all things doggie legs, etc. My little Yorkie Beanie, my first dog and the love of my life, has luxating patella in both legs and my vet referred her for water therapy to help strengthen her little legs. My pet insurance will only reimburse for this kind of therapy if a vet does the treatment, which is totally ridiculous. There was another water therapy place that I could have chosen where it was under a vet, but I chose Good Dog (and pay out of pocket) because of the proximity to where I live, but mostly because of my initial conversation with Mary. She is SO calm and just, wonderful. Beanie has been swimming for over a year and she also gets cold laser treatments on her knees and does targeted physical therapy exercises. Her legs are so much stronger when she has her regular therapy at Good Dog and I am confident that she will continue to do really well. Beanie recently had an incident where her knee popped out, had to take her to the vet to get it back in and was told that surgery would be the best option. Beanie is 9, a totalyl crazy Yorkie and luxating patella surgery is NOT an option for this dog. Of course, I called Mary freaking out and Luis called me back and immediately calmed me down and said bring her to her apt. and he would figure out the best course of action for her, which he did and she is almost back to where she was before her incident with her leg. Since Covid, I can't go in with Beanie, but Mary takes pictures and videos of her and sends them to me, which of course, I send to all my friends and family, whether they want to see them or not! Beanie actually does better without me around. LOL. I do miss being able to chat with Luis and Mary while Beanie does her "thing" and I am hoping that 2021 will bring a resumption to normalcy at some point!! Anyone thinking of water therapy for their dog, do not hesitate to go to Good Dog Aquatics!!!

I can't express my gratitude enough for what this organization does in these very difficult times…read moreto find animals the perfect forever home. After several attempts (applications) I was matched with a pup and the entire vetting process with the volunteers and adoption coordinator was more than impressive. I didn't realize how much time is invested to ensure the right dog is matched with the right family. The references, vet history if any, virtual home visits, conversations with the current foster home .... all thumbs up. Not only that the process went without any major hold up. Information was freely shared with me and any questions were answered before the pick up and after. These folks make a huge difference for all of their rescues. We are so happy with our new baby! THANK YOU again!

Rescued my black lab Aussie mix who was over one and needed a home after his brother was rescued…read more They were incredibly accommodating as I was away when he would arrive and arranged a foster. Oakley now has a loving home and myself and his brothers mom reunited them. Highly recommend

Steer clear of this place! They almost killed my dog…read more The FDA issued a warning about Credelio causing seizures on Sept 21st, 2018. Four months later they gave it to my dog! Immediately she started having diarrhea but I didn't connect the two. Then she started having seizures and the second one she stopped breathing in my arms. After I got back from the emergency Vet, I started to do research. When I called them to find out the name of the medication I also found out they gave her TWICE the amount for her weight! My dog is 76 pounds and they gave her a dose for a 100lb dog. This is clearly medical malpractice to gave prescribed a dangerous drug and also too much of it! I would like to remove their Cornell diploma and run it through the shredder. These people belong in jail!

Very Dissappointed in this facility! In 2008 upon moving to the area it was recommended by a…read morefriend to take my pets to JVH. Upon becoming new patients I was very impressed with the compassion and great care they provided to me and my pets. When my dog suffered a stroke and had to be put down, Dr Johnson was so kind and comforting. Fast forward to 2018, where the facility is now caring for my aging cat, who they diagnosed with Bladder stones. The price for the surgery was off the charts and I couldn't afford such a thing. The alternative was taht They put her on a special diet to dissolve the stones., and then when I tried to order food, they failed to do so. Upon calling multiple times to obtain food or a prescription where I could get it elsewhere I was told that they could not give me a prescription and they could not help me and that they no longer wanted to treat my cat. I asked them to please send me a prescription as my cat now would need to return to food that caused the stones as I had to be able to feed her something. I then received and email that They no longer wanted to treat my cat and were sending me a prescription and my records. This was so shocking to me that an actual VET that was so caring before would turn into not so much of the care of the animal but now turned into a money hungry uncaring person. My opinion is things changed when I couldn't dole out the money for surgery and wanted to try an alternative plan. When the alternative plan was to buy my food closer to home they felt they would no longer benefit from me being a customer. HORRIBLE HORRIBLE Customer service and patient Care!!!!