Great experience, knowledgeable staff that made my toy poodle feel comfortable. Got him up to date…read moreon all vaccinations.

I'm still upset over how terrible I was treated recently at Littleton Animal Hospital!! They have…read moreadopted this new policy of being a "fear free, stress free environment for pets and employees"..... but they have taken it to the EXTREME!!! I relayed concerns over the phone of how poorly our dog's vet appointment went last year, while booking her an annual for this year. I relayed that my dog has high anxiety and would be better served if the staff would try to do the exam/shots within a reasonable time block. Basically, a normal pet exam/shots. Apparently, I came across on the phone as verbally aggressive!! I got a nasty email from the office manager Allison accusing me of being verbally abusive to their staff!! She declined animal care for all my pets and said I was no longer welcome at Littleton Animal Hospital because I didn't respect their practice philosophy. I had just been there 2 days prior. Our cat had her annual exam. I asked for an itemized print out of the charges after the exam and asked if the blood panel fee of $157. was for a full panel not partial. That is a reasonable question to ask. I was then accused in the "notes" that were in our pets summary report as being rude!! I have never felt so misunderstood, disrespected in my entire life!! Now I am gladly going to find a new vet for my pets! I am also very heartbroken bc I am not this terrible person they made me out to be in the nasty email I was sent!! I love my pets and I know them best and want to make their experience at the vet the least stressful as possible!! They expect a "perfect" no stress, zero fear based environment!! I think they are mainly worried about "how they feel as employees" verses the best possible way to approach the specific animal. I think they have lost sight of what an animal hospital is supposed to be!! Maybe they should consider becoming a practice of providing pet therapist.

Great veterinary. We bring both our cat and dog here for great care. We've been customers for over…read more15 years.

Dr. Smith is one of the most compassionate, caring and professional vets I've ever had the pleasure…read moreof working with. He and his team have been caring for our family's pets for over 30 years and we wouldn't consider going anywhere else. More recently, Dr. smith treated our aging dog with a level of kindness, understanding, and compassion that exemplifies the very best a seasoned vet could offer. Simply said, he's the best!

Compassionate, caring and experienced organization that makes every pet and owner feel special…read more Can't say enough nice things about the entire staff especially Dr. Leigh and Donna, when it comes to patient pet care. Thank you for all that you do and helping bring clarity to difficult decisions. We wouldn't go anywhere else.

Had a horrible experience with great Road veterinary Hospital in Acton gave my family an extremely…read morehard time when tried to get a medication for our dog more interested in padding a veterinary bill instead of making money not worth going to this place. They are horrible.

Dr. Baigelman and Dr. Bleck are by far the BEST vets we have EVER used. Over the last ten years we…read morehave had numerous dogs and my cat that I brought home from Iraq be managed by Family Friends, and there is no one I would trust more with our pets. Any time one of our dogs is ill, the office staff ensures we get an appointment ASAP. When our recent dog, Fiona, was extremely ill and in the ICU, both Dr. Bleck and Dr. Baigelman did a full review of all of her lab work/imaging and full ICU stay to help us come up with the best way to manage her care moving forward. On top of both vets being amazing, Julie and Shawn are two of the kindest people I have ever met! Thank you all for everything you do!

I went for the convenience, I stayed for the care…read more My former vet is a 15 minute drive, and Family Friends is a 5 minute drive. My cats don't love car rides. I had some minor concerns about my previous vet, name and details withheld. That, and how close FF is, made me give them a try. That was several years ago, and I'm so glad I did! One of my cats needs to be shaved every few months - she gets serious clumps. She used to get put under anesthesia to have this done. Dr. Baigelman said he thought he could do it without putting her under. This cat is rather opinionated, so I was skeptical, but sure enough! The first time was the only time he took her in the back room. He does it right in front of me. It's incredible! And as others have said, the staff are fantastic also, every one of them. They all care. I haven't had any experience with Dr. Bleck, but other people I know say he's just as good with people and animals as Dr. Baigelman is. I know all of this should be a given at a vet's office, but it isn't. PS - the place is always sparkling clean. Again, that shouldn't be noteworthy. Almost every vet's office I've been to has been sparkling clean. Only almost all of them.

They are knowledge and caring. I have brought several pets here under different circumstances, and…read morethey have always had the best of care and with care for me to from the staff.

Bad diagnosis misdiagnosis Manager has no social skills…read moreRefund check didn't come til I suggested lawsuit Liars Bad manners Overcharged Hospitalized a dog with mere glaucoma For two days Do not trust these people.

Absolutely the BEST sitter I've ever come across; live in with family instead of locked in a kennel…read morealone; pick up and drop off is very flexible with the proper notifications. Both my girls LOVE Candace and always get mopey when we get home because they love their time with her. All dogs are introduced to another to ensure compatibility with the others which makes for an incredible experience for my two clowns. Cost is on point with kennels BUT you get so much more; would you prefer to go away knowing your dogs are alone at night on a concrete floor or wrestling for position on a couch in front of the fire place? Stop looking around, you've already found the best solution for your pets while you're away. Thank you Candace for all you've done; we'll be seeing you shortly!!

Last summer I didn't know what I was going to do when, two weeks before my family was supposed to…read moreleave for our annual trip to South Carolina, our pet-sitting arrangements fell through. I was sooo lucky to have found Candace. She literally opens her home to the dogs in her care. Dogs spend their time at her lovely house and are allowed to come in and out throughout the day. There were a few other dogs staying with Candace at the same time as my dog, and these guys were so sweet and playful. (Candace does a wonderful job screening her clients to make sure everyone is safe, happy, and comfortable.) Leaving your dogs in her care is like leaving your dogs with a family member. My dogs instantly trusted her, and so did I. I was able to enjoy my vacation without worrying about my pets. She even sent me photos to help put my mind at ease. Candace is the BEST, and I highly recommend her to all dog owners who do not want to board their loved ones in kennels.

Not a good vet. Just brought my cat in 2 weeks ago and he literally just needed a refill on his eye…read moreointment and they refused to send me the prescription like they told me they would and now my cat might die because not everyone can afford to bring their cat in every 2 weeks. Most vets don't give you a hassle to get a refill and force you to pay another $200 just to bring them in. There's absolutely no reason I'd need to bring him in again. We already know what the issue is. Just want money it's ridiculous. Not ever going back there again.

I absolutely love all of the staff and after many, many years and multiple pets (some through their…read morewhole life cycle) in all sorts of situations, I trust them implicitly. I really believe that they care for my animals as if they were their own. One other wonderful thing about this practice is that they are incredibly careful about doing testing in a way that takes the expense into account -- testing one thing to rule something out before moving on to the next thing, and they also are very willing to help me prioritize my pets needs when multiple issues come up at once, which do sometimes as your pets age. We've seen (well, we haven't SEEN the newest doctor, Dr. Normington, but did have appointments with her from the car/ via Covid protocols) all of the doctors pretty evenly and they all have our full confidence, and we are DEEPLY attached to our pets and extremely picky when it comes to their care. We tried a few other vets in the area before settling here, and it's such a relief to find one that really seems to get our pets and be fully committed to their care.

Outstanding service. Highly competent care delivered with a friendly, welcoming attitude. I needed…read morean Intenational Certificate of Wellness, which many Veterinary doctors cannot provide. VHCG overcame a number of challenges to get Grace healthy and ready to travel including speaking with the Board of Health in Belize to make sure that I had the required documentation to bring her into the country.

VHCG is wonderful! They were so kind and compassionate helping our boy Abe cross the Rainbow…read moreBridge 5 years ago and have kept our "new" boy Bo in tip top shape for over 5 years.

Very satisfied with Fresh Trails! They are passionate, flexible staff and they have treated our…read morepups like family. Highly recommend to pet owners that need a dependable, caring team of animal lovers ready to assist with care giving , walking dogs while absent from home. They are thorough, professional in the notes about how the visits went and if there was anything out of the ordinary to correct. Raising puppies isn't always easy in the beginning and they are very good at noting behaviors to correct on.

My boyfriend and I first contacted Fresh Trails Pet Sitting in February concerning a planned…read morevacation we're taking in May. We have two young rescue dogs, one of which was horribly abused and is thus very shy and afraid of people and takes a long time to warm up to anyone. We wanted to schedule several visits over the course of Feb-May to be sure our dogs would be comfortable with their caretaker while we were away. We met with the owner, and then with a caretaker, which seemed to go well. Then when we tried to schedule another visit, we got put off and put off multiple times over weeks with various excuses ranging from weather to injury and no callbacks, we always had to initiate communication. After several weeks of this treatment, we were informed by the owner that our dogs were too high maintenance and that Fresh Trails was not willing to work with us. Let me say, for the record, that I totally understand rescue dogs being difficult to work with, especially one who was as abused as our poor girl was. I do not fault Fresh Trails at all for declining to work with a dog with issues of that nature. Where I do find fault is with the incredibly unprofessional way we were treated, especially as Fresh Trails was well aware of our time constraints and our desire to give our girls plenty of time to get used to their caretaker. It should not have taken 2 months to come to the decision that our girls were too challenging, especially when several weeks had elapsed since the last visit.