We recently rented storage space here and had a good experience. We got 2 climate controlled units…read moreand also an RV parking space. Their intro rates were great, and the folks that run the place live on site, so we felt our things would be safe & secure. The manager was very friendly and helpful and we had no problems whatsoever, even when we needed to vacate sooner than expected. I would highly recommend this place for the price and customer service.

So far so good. We moved some things in to a unit in October and have been pleased. The fixed up…read moreour unit before we moved in. They had a few issues with the gate not closing but it has been resolved. Overall we are pleased.

My family has used AAA Soto for years for a reason. They are great at what they do. Very…read moreprofessional and courteous and they go the extra mile for their clients. Highly recommend for all moving needs.

Amazing movers! Booked them to move a 1 bedroom apartment into a Pod for an out of state move. They…read morewere so fast! Done in 30 min! But also very mindful and careful. I had everything packed but there were a few items they wrapped up for me, helped clear out a small storage of old boxes that were mostly trash and took apart an exercise machine to properly load it. They also packed the pod so well and provided a strap to secure everything. Overall they were just so nice and friendly too! Booked a month in advance and the company reached out to me via text checking in multiple times leading up to the move which made me feel reassured they would show up. Got a phone call the day before to confirm. Great price too! Huge thank you! Would recommend and use again!

Byron was terrific . Very personable but also professional when we caught him filling in on Bob the…read moreresident managers day off. This facility is clean and things seem to really be done right .

An excellent place to store your household goods! The facility is clean and secure, and the…read moremanagement team is knowledgeable and friendly.

I loved the dog wash station! It was so convenient and easy to use! It was super clean and only…read moretook 10 minutes to wash my dog!

Nice looking car wash, but does not accept debit or credit cards, even though they offer itread more

I don't believe anybody should store anything a value with this company I have had my $40,000…read moreside-by-side stolen from their facility and they didn't even know a whole section of fence was tore down for three days. I have paid my rent. They have so-called accidentally booted. My trailer cost me my trip because they couldn't take it off for three days. Then lo and behold the following month they did it again put a boot on my trailer and messed up my trip each time they were paid. They have no one on site or even patrolling the site. That's why it took three days for them to figure out my stuff got stolen. I would not recommend anybody store anything a value at this place. It's more of a hassle than anything and on top of that, they're more expensive than most. And don't give them your credit card information they'll make charges without your permission.

RecNation is my third and by far best RV Storage solution in Tucson. The facility is clean, secure…read moreand easily accessible. The availability of 110 VAC power to keep my batteries charged is fantastic.

Buyer beware. The offer 50% off the first 2 months rent on their website, NOT true. They…read morecontinued to bill my credit card the full amount. Called the Manager, Tim Marksberry at the Tucson facility on Vail Road with absolutely no resolution. He claimed I needed to move out of the space before he could apply a credit to my account. Then after we moved out, he claims he needed to run this by Jill in accounting who was on the East Coast and was having trouble getting a hold of her. Weeks past with no resolution. Finally, I had to dispute the recurring charge on my credit card. Horrible experience. Oh did I mention, their power is not stable. Don't count on having your RV with electrical connectivity. They turn it off.

Beware... they will up your rental fee and prepare for rats in your unit. I had several rat nests…read moreand rat damage to many items. The web price is to get you moved in then they jack the rates. The current web price is $90 for 10x11 but they just raised my rental fee to $149 for the exact same unit. That's over 60% more. I guess they think they have you hostage and can charge whatever. I moved to a new storage facility, much better price and condition there.

I have been a customer of A Family Storage since the beginning of 2020, as I recall. There have…read morebeen a few rate increases over the years but the last one is the worst one. I am 66 years old and on a fixed income. I had called a few months ago to see what could be done about my rate going up to $120 a month and the lady that I talked to gave me some discounts to bring it down to $85.85 for the month of June, 2025. My payment is now $111.35. Why did it go back up?

Highly recommend A Family. Excellent customer service Especially on Valencia with Comfort.read more

I rented a truck for one day and the guy at the counter told me that I needed to return the truck…read morethe same time on Sunday (9:30 am) or I will be charged another day. I tried to return the truck the same day and they were closed. The guy working there, who lives upstairs, came down and told me that I can leave the truck, but then told me there is no after hours drop off because of abuse. So, I drove home and returned at 9:15 am on Sunday to find out that they don't open until 10am. I noticed a sign on the front window that had a checklist for after hours drop offs and there was a drop box for keys. So he lied to me too. The truck had more gas than when I rented it. They charged me for 2 days, then they charged me 2 other times after that, in addition to what I already paid, which made me overdraft and receive over draft fees. When my wife went to the place to resolve the issue, they told her that they couldn't help her. I do not want to short anyone, but I do not want to pay what I did not receive. I used the truck for one day and now they are making me pay for 2? Or 3?? They advertise $29 a day and I somehow accrued almost $220 for a half day. I will never step foot in this place again.

This was stupid. I rented a truck to go 10 miles to move a few large pieces of furniture locally…read more The rental was no trouble--the woman who processed it was very professional and courteous. But the return was a nightmare. I had driven the truck (a 10-footer) exactly 10 miles, but it took almost 3 gallons to refill. When I returned it, I pointed out the discrepancy, thinking it was no big deal. Then some other employee (a man) came from out back and barked at me, "Did you check the gauge?!" I was taken aback by his aggression and snapped back, "Don't put this on me." He pointed to a sign that said they can refuse to serve anyone. I was livid! He then threatened to call the police! Is this their idea of customer service? I asked them to close out my bill so I could leave. While they did that I diffused the situation, but said it was remarkable that they assumed it was my fault. They told me they get people trying to pull stuff over them all the time. But I had driven it just 10 miles! What could I possibly be trying to pull? I'm sure these are nice people normally, but they're pre-cocked in the aggressive position.