Rude and unprofessional - Would not trust kids with this person.
I had one of the most negative, bizarre, and unprofessional interactions I've ever had with a service provider when attempting to utilize this babysitter. We had engaged her services for an event at a local hotel, and she unfortunately went to the downtown location instead of DTC. However, this was the least of our issues, as this is where the interaction got bizarre and unbalanced. After spending 15" trying to hunt her down, with multiple unanswered calls on the cell she gave us, I finally reached her on her landline number. She was incredibly condescending, and kept insisting the mix-up was my fault. Most professionals would apologize for the mix-up, or at least concede mutual fault for not confirming details, but she seemed much more interested in determining who was at "fault" than in resolving the situation. She suggested I find someone else, as it was too far for her, though at this point it was 9:20pm for a 9pm event, so that wasn't really a feasible option. Then she offered to come if I would pay a higher price. I suggested mileage instead, and she declined, so I agreed to the higher fee, at which point she actually retracted her offer and then complained that she had tried to call at 9 and hadn't reached me. (I had called her earlier the same day to explain it would be closer to 9:05-9:10 before we could meet her). She then grew more irate and threatened to "terminate this call". I pointed out that she had just agreed to come a few minutes earlier for the increased rate, and explained that I had been trying to call her cell repeatedly and had gone directly to voicemail on the cell number she gave. She then accused me of lying about having tried to call her! She then stated that I would now have to pay upfront because "I don't know what to believe with you anymore" which I agreed to, at which point she started ranting about how she had already explained all her policies and how she didn't charge an agency fee, etc.etc. (these arrangements were made via phone over a month prior and so I admit I may have been fuzzy on the details after that much time, but she hadn't provided them in writing at any point, and I was very agreeable to whatever policy she had in place.) I then remarked again that I was happy to write her a check at 9pm or midnight, eitherwas fine with me. She then became irate again, stating that she doesn't take checks, and while I was attempting to apologize for misunderstanding and agree to go to the lobby ATM she actually hung up on me! I have never been so shocked and appalled by a "professional"'s behavior. I was at no point rude or insulting, and I tried hard to figure out a mutually-agreeable solution. Buyer beware, parents. She talks a very good talk on the front end and has lots of lovely things to say to get you to hire her, but her emotional stability and ability to behave rationally in a business setting is not on a level where I would trust her with my child. read more