I booked a 50minute combo massage with Ms. Lauretta. This was the massage I have been needing and…read morealways hope for when booking somewhere new. Ms. Lauretta is lovely and seemed very experienced in light and tension relief massages. The place is clean, cozy and front desk kindly offered me refreshing water. Got lucky with free street parking right in front. Everything about today's massage experience felt good and will be back soon.

1 Star -- Absolutely Terrible Customer Service…read more I called Fountains Day Spa to schedule several treatments for my girlfriend's birthday weekend. I was looking forward to surprising her with a nice spa day and was prepared to spend several hundred dollars. Unfortunately, the way I was treated over the phone was unbelievable. The woman I spoke with was rude and abrupt almost from the beginning. She repeatedly reminded me about their 100% cancellation fee. I told her several times that I understood the policy and had absolutely no problem with it, but she just kept bringing it up. She then asked if we were new customers. I told her yes and mentioned the 15% new-client discount advertised on their website. I was literally reading the promotion directly from their website while speaking with her. It clearly explains that the discount applies to one full-priced service and cannot be combined with other offers. Nowhere on that page does it say the discount is only available Tuesday through Thursday. She told me that restriction was listed somewhere else on their website. When I questioned why it wasn't clearly stated with the advertised promotion, she acknowledged that their website needed to be corrected. I simply asked if they would honor what was advertised. She flat-out refused. What bothered me most wasn't even the discount. It was her attitude. She became increasingly rude, kept cutting me off, and acted like I was wasting her time just by asking questions. Then she snapped at me, basically asking, "Are you going to book it or not?" I remained polite and respectful throughout the entire conversation. I never raised my voice, never became disrespectful, and wasn't asking for anything unreasonable. When I finally told her I wasn't comfortable booking an appointment after being treated that way, she abruptly hung up on me. Seriously? That's how you treat someone calling to spend several hundred dollars at your business? I have no idea whether I was speaking with the owner, manager, or receptionist, but whoever it was should not be handling customers that way. I was simply trying to plan something special for my girlfriend's birthday. Instead, I got an unpleasant phone call with someone who seemed more concerned about cancellation fees and collecting money than providing decent customer service. I'm not reviewing their actual spa treatments because we never got that far. I'm reviewing how I was treated as a first-time customer trying to make a reservation. Businesses can have whatever policies they choose, but they should clearly communicate them and treat customers with respect. And if your own website has incorrect promotional information, don't take that frustration out on the customer asking about it. Fountains Day Spa didn't lose my business over a 15% discount. They lost it because of how I was treated. I certainly wouldn't recommend booking a special occasion here based on my experience. I'll gladly spend my money somewhere that actually appreciates its customers.

They overcharged me so much for a gel mani pedi, and they did such a messy job. There's nail polish…read moreall in the edges of my nail beds and I'm really disappointed.

horrible. my gel x nails popped off three days after getting them. I wouldn't go back here on a…read morebet. the lady was nice, however $100 is a scam for that cheap shit. DONT come here for gel x nails.

I have been visiting this spa for over five years, and they consistently exceed my expectations!…read moreToday, I had my first facial with Jada, and I highly recommend it. It was an amazing experience, and now I'm strongly considering getting a membership so I can enjoy this on a monthly basis!

Best salon in the DMV!…read more Been coming here for a few years now for facials, and it is always a refreshing and relaxing experience. From the moment I walked in, the staff make me feel welcome and comfortable. The ambiance is clean and calming, with some hot tea available in the lobby. The estheticians are always professional, gentle, and attentive. They take time to assess my skin type and always give me a few skincare tips for home. After each session, my skin feels soft and hydrated. I always leave feeling pampered and glowing!

My grandma started taking me here when I was into 5. I'm 32 now and have been going ever since!…read moreVery clean, professional, but also easy-going environment, with fantastic workers that are like family to me. If you want a FANTASTIC, shockingly nature blonde color job, or need to have a horrible bleach blonde job corrected, this is the place to go. I haven't let anyone else dye my hair in 20+ years. Kyung is my stylist and the owner of the shop. She will actively listen to what you have in mind and tailor her talents to make it happen. Not your basic "same color job for all" experience. She's very talented. Younger or older customers (male or female) should call to make an appointment or just walk-in to enjoy this family owned and very friendly business!

Highly recommend! Talented, professional, and friendly stylists. I frequently receive compliments…read moreon my hair.

David is a DREAM! I have been going to Hot Stone for years and enjoy all their providers but had…read moreDavid for the first time today and I can honestly say he is a magician. I'm an athlete and constantly sore from running and lifting and his technique of stretching and lengthening while massaging was just what my 40+ yr old body needed. Hot Stone is amazing. Highly recommend all their professionals!

this was the BEST massage I've ever had in my life. I felt like a completely new person. I wish I…read morecould go everyday

Everyone, after many years of self care due to work schedules I finally made the time to visit this…read moregorgeous location & salon. What a hidden treasure!! Brand new facility, equipment, comfortable reclining beauty chairs and peace, blissful peace. Sam greeted me at walk in (no appointment no problem) and warmly welcomed me to take a seat asking what services I was interested in? Full overhaul I thought to myself, but let's stick with eye brows today. Sam was extremely talented, professional, experienced and walked me through everything she was doing while threading. Painless, perfectly executed all the while affordable and quick. I will be back with a smile. Thank you Eye Brow Palace. Plenty of free easy parking in the Belle Haven Shopping Center and lots of cute shops, coffee bars, post office, CVS and safeway only a short few steps away.

Three weeks ago, I got an Italian bob by Dina. This haircut is truly incredible. I went to this…read moresalon on a whim based on Yelp recommendations and didn't even choose the stylist, I just asked for whoever was available the next day. Let me tell you - this is probably one of the top three best haircuts I have ever gotten. Dina is a rockstar, can't wait to go back.

Salon Divo is an amazing hair salon. Since moving to Alexandria area, I always come here to get my…read morehair cut. Their service is very nice, friendly, and welcoming. This is definitely going to be my salon while I live in the area. Highly recommend this place! The establishment has parking available near building and is in a main building. Very clean and warm inviting salon. I pay $60 every time which isn't bad for the quality! I usually schedule by email or over the phone (they respond quickly) and I let them know if I'm running late. They're very patient and accommodating. Sometimes I wait because I'm running late (not their fault), but they attend to me right away when they can!

So usually after a facial they have this voila moment. I have never had such a voilà! My skin looks…read moregreat and the products felt rich. I'm coming back next Saturday for a massage and will be back next month for another facial. I want to stop wearing makeup and if my skin always looks this great, that will totally be possible! I also love that she did not try to sell anything to me. And they have the best table with raised arms and it's roomy. Some of those massage tables are so narrow but this was comfy and I didn't worry about falling out of it!

I'm not a massage connoisseur but I have to say this was one of the best massages I've ever had…read more Not a luxury spa, but a spa that makes you feel luxurious. Highly recommend.

My friends gave me a facial groupon Gift to Spa180 as a birthday present and I was excited to use…read moreit as an opportunity to pamper myself. I was able to make an appointment through email and they told me to come in on Sunday at 2 PM. I was ready to head out when I saw I had a few missed calls and voicemails asking if I could come in at 1 PM. However, by the time I checked it was already 20 mins past that. So I called them back and they told me that they had some sort of emergency and if I could come in at 4 PM instead. Thankfully, I was able to move some things around go in at that time. Once I arrived, I was asked to fill out a form that they would send me via email. I sat there for a few minutes until she did so. But moments later, the aesthetician came out and said that she is ready for me. I told her that I am still waiting for them to send me a form that I was asked to fill out. There seemed to be some misunderstanding or lack of communication between the front desk, person, and the aesthetician. I wish they had sent these forms before my appointment so I didn't have to waste time doing it there and cut into the time I was supposed to be starting the facial. I felt very rushed towards the beginning of my service. While I was filling out the form, the aesthetician (Darat) offered me some tea, which was a lovely touch. Then I headed in for my spa service. The actual facial itself was wonderful. One of the best ones I've gotten in a while. I told her that I recently got a nose piercing and to be careful around it as it is still healing. She was extremely careful and I felt no pain or sensitivity. She even threw in some head, arm and foot massages which I absolutely needed! It felt like a true spa experience. That is the reason I am giving it 4 stars, but docking one star because I wish the actual spa was a bit more organized in their scheduling and overall logistics. I think they have the potential, and I think I will be returning for another facial with Darat!

Welcoming staff. Relaxing atmosphere. Always leave feeling refreshed. I like that parking is…read moreavailable. Sunday hours a plus.

While visiting Alexandria, I spent time searching online through a dozen local massage businesses…read morebefore deciding on Emerald Massage Center at 3335 Duke Street. I was specifically looking for skilled Licensed Massage Therapists, and their setup looked promising. I booked a 75-minute therapeutic session with Tatiana and it was far beyond "good." It was easily one of the best and most effective massages I've ever had! As someone who is knowledgeable about proper technique and tends to be quite critical, I was thoroughly impressed. Tatiana is simply amazing, and my only regret was not booking a full two hours! Tip for first-timers: The building is set back from Duke Street and isn't directly visible from the road, so give yourself a few extra minutes to find it. It is well worth checking out, and I will definitely be booking a 2-hour session with Tatiana on my next visit.

I cancelled an appointment and followed all the steps in their cancellation email to make sure my…read morerefund was issued (including emailing the address mentioned) but I never heard back. I am still not sure if they refunded my deposit. They make it so complicated that I am not sure if I want to book again. This is not because of the providers, but because of the deposit policy. I won't refer my friends or acquaintances. Their practitioners are good, billing is not so.