Read all the bad reviews about this company, but was in a bind and reached out to book a 15 passenger van. Sent credit card information and insurance information in and they didn't accept insurance. Called my insurance company and had them revise the paperwork to adhere to their request, they didn't accept it again. Asked my insurance company to provide the information the way A-Car Rental wanted it listed and the insurance company explained that this was not the way to do it and the additional driver information that they provided was what any rental company would need. Sensing that this was not a smart move to rent from them, I explained that the insurance company had said and that I wouldn't be renting. This was done well prior to the rental date. I never got a response from A-Car Rental so I thought it was a dead issue. Review my books at the end of the month and they charged me a $104 deposit. $100 for a non-refundable deposit and $4 for a credit card processing fee that was not posted anywhere. That's not the way to conduct business. If there was an issue with the paperwork, it should have been a dead deal. To find out that I'm being charged a deposit on a transaction that never got off the ground because they didn't approve the insurance documents my insurance company was providing is ridiculous! Be careful when doing business with this company, read all reviews. read more