PLEASE READ!!! I used Elegant for my wedding in the middle of September. Overall, my experience was not good, I would not recommend them, and I would NEVER use them again. We rented one party bus to drive the Bride to the ceremony and then take the whole bridal party to the reception. We had no issues with part of the service, and in fact, the driver was very pleasant and did a great job at getting us to our destination on time. I also used Elegant as a shuttle service for my guests from the hotel we booked to the reception and back. We used two coach buses for this service. I had no negative reports from the beginning of the evening, other than one driver would not let some guests on the bus with a drink. However, after the reception, the negative reports came rolling in, from many different guests, independent of one another.
At the end of our reception at 11:00 PM, we had one of the coach buses scheduled to shuttle our guests from the venue to the hotel. Although I do not know when that first bus arrived, I do know that at about 11:05 the driver closed the doors and would not allow any more guests on. The bus held 56 people and there were roughly 10 on board. There were approximately 15-20 more guests waiting outside, who had taken a few minutes to say good bye to my wife and I, who were trying to board and actually BANGING on the door for the driver to let them in. Mind you, the bus was still PARKED in front of the venue, not pulling away or anything like that. The driver simply refused to open the doors and departed the venue about two minutes after this incident.
After this incident, the guests who were left off the bus made their way back in to the venue and found seats while others made their way to after party. At approximately 12:30, the first bus, along with a second, returned to the venue to collect the remaining guests. As 12:30 neared, the buses were set to leave as my wife and I were exchanging a few last goodbye's with some of our remaining guests. We had planned on getting on the second of the two buses and returning to the hotel with everyone. As we were finishing our goodbye's, our driver demanded that we get on the bus or it was going to leave. Previously, I had been told by Elegant, that a price was set for overtime hours so we did not need to worry if we were running late. I was willing to pay this price so I did not have to rush my guests out, but was not even given a chance to offer it. My wife then tried to enter the bus with a glass of champagne and was told she could not enter with any alcohol. This was the bride (which had to have been obvious at this point). I thought this was a pretty silly thing to say, especially since Elegant had stocked our bus on the way with champagne and glasses.
When I came home from our honeymoon, I contacted Elegant to let them know about my experience. At first I was told that they would handle it in house. Then I was told that since there were no issues with my other drivers, and that technically I received the service I paid for, there was nothing more they could do. I told them that I was really unhappy that after such a great day and night, my guests had to leave with a bad taste in their mouths because of the transportation! I know Elegant offers a very good price, and yes, some of their service was great, but overall, I would pay a few extra dollars for more professionalism and courtesy in the end. read more