Mike went above and beyond to get me an emergency load of water on superbowl Sunday. I can't begin…read moreto express my appreciation for his service. Thank you so much!!!

Mike was fast and did a great job! I called around and needed the water tonight. He jumped right in…read moreand took care of us. Don't bother calling anyone else. Nice rig too.

Good water and a good service and the best place in town and I would appreciate not having to write…read moreso many words

makes getting water very easy!! Love the easy way to full my bottles and move on! Water taste great…read morealso!!

We have been using Glacier as our water service at our company for many years now and continue to…read morebe beyond satisfied with their service and prices! Our delivery guy, Victor is the absolute best. He is always on time, courteous and helpful. Anything service we request, he is on the ball. I can't say enough good things about Victor or Glacier. If you need a service or are thinking about switching, these are the guys you need to call! AAA+++

If there are any issues, the customer service tries everything to fix them. Had a few issues but…read morethey were resolved

This was honestly one of the easiest and best purchases I've made. From the beginning, Mike was…read moreextremely helpful and professional. He took the time to explain everything clearly, gave me all the information I needed, and answered every question I had without making the process feel rushed or pressured. I spent a good amount of time researching different water softener systems because I wanted to make sure I was getting the best system for my money. After comparing several options, I decided to go with Diamond Pure, and I'm really glad I did. The installation process was smooth, quick, and very professional. The technician showed up on time, worked efficiently, and made sure everything was installed correctly. He also walked me through how the system works and answered all my questions so I would know what to do if anything ever came up. What I really like is how simple and easy the system is to understand and maintain. Overall, the entire experience from getting information, to purchasing, to installation was excellent. I highly recommend Diamond Pure to anyone looking for a reliable water softener system and great customer service.

Exactly as advertised and promised. Mike came to the house, gave me a brief water education and…read moreexplained how their system worked. Picked a date and they came out and installed it. Immediate impact and improvement from our softened and filtered water. Price was very fair and less than I expected. I would recommend for sure.

We've been very happy with our household water system and drinking water tank. Customer service is…read morefantastic- they remind me when it's time to change filters which is a huge help, but if they come out and the water is still testing well, they give me the option of changing them now or rescheduling, instead of just automatically performing the service and charging me earlier than necessary. The reps who have been out have all been very courteous and respectful of our home, more so than I feel is necessary for us but it's appreciated. We'd highly recommend!

We have been working with Scott and SoCal Water Systems for a number years. This was the third…read morecomplete system we have purchased from him for multiple residences. The quality of the work has been excellent and after sales service has been is always as expected. The most recent purchase is pictured below.

They service my business, local businesses of friends, and my home. You pay for convenience and…read moredelivery. It's not the least expensive but it is high ph water and it's always on schedule. Delivery guys walk every last step to get it to our offices and door. We appreciate the service and the quality the alternative companies are corporations. I prefer to give my business to local companies. Thank you Horizon

If I could leave negative points I would. Pete has been rude,lying and so unwilling to help…read morecustomers. They are 10 times over priced and customer service has been none existent. They can't even get you water when you are scheduled. If you need water for sure " call anyone else!" Pete the face of the company for sure a let down and useless

Beware! This "business" does not guarantee their work. Christian installed a tankless water heater…read morea year and a half ago and it was installed wrong. I am now having problems with it and Christian is nowhere to be found. The installation is incorrect and the company will not cover or replace the water heater leaving me with a huge problem and bill. All of his phone numbers are out of service and good luck finding him. You've been warned. This business should have zero stars.

I usually don't write bad reviews but Powerhouse Plumbing did not do right by me…read more This was 3 years ago. They did install my water heater just fine. After less than 1 year the temperature regulator failed. It was under warranty, I went through the appropriate process myself and I got the replacement part. Then I called Powerhouse plumbing to come and replace it. They told me they couldn't because they don't work on gas lines. I needed to hire someone who does, they recommended someone. The cost was estimated around $400+. This was not ok with me. I had paid for the job to be done and due to a manufacturers flaw on a waterheater they had suggested I get, I now was supposed to pay more ! I was under warranty! And they wouldn't even do the work! In my mind that is not good business practice with a customer. I ended up hiring another plumber who charged less than half for labor and didn't have to do this big gas line work they had claimed was needed. So no, I would not recommend them.

Excellent service! Getting anything delivered to the house up in the mountains is a challenge, but…read morethey were able to drive right up the hill and had to make several trips.

From the owner: We are at your service to deliver water at home in the aria de anza aguanga Wilson valley sage…read morehemet montan center pinyon and surroundings

I had a great experience with EcoWater SoCal regarding a price match request. I had placed an order…read morejust days before a 20% promotion started. While I didn't get a response via email initially, I called their office and spoke with the Customer Support Manager, Marissa Michel. Marissa was professional, understanding, and resolved the issue immediately by processing a refund for the price difference back to my card. It's rare to find such honest and responsive customer service these days. If you have any issues, I highly recommend calling and asking for Marissa--she truly cares about customer satisfaction. Highly recommended!

First and foremost, I would like to thank the EcoWater team for their professionalism and…read morewillingness to help. Their customer service is top-notch and aligns well with the values expected from a Costco-affiliated business. That said, I do have some concerns about the overall process. On Saturday (3/14), I discovered a major leak coming from my EcoWater ECR3700 system. Water was streaming heavily, and initially, I had no way to shut it off. In a panic, I contacted the original installer, Jose, who reminded me about the bypass valve. I was able to engage it, which stopped the main flow from the cracked valve assembly; however, the unit continued to leak. The bypass valve, which is supposed to fully stop water flow, did not perform as expected. Since the leak was at least somewhat controlled, I waited until Monday (3/16) to contact the office. They scheduled an emergency appointment to assess the situation. The emergency visit cost $250, compared to $150 for a standard appointment. Given that I had an active leak through no fault of my own, I felt I had no choice but to proceed with the higher-cost option. The technician confirmed a crack in the valve body but was unable to resolve the leak due to high water pressure. He recommended replacing the pressure regulator. Marissa from the office was very helpful, but the earliest available appointment to replace the water softener was not until Thursday (3/26). I was also informed that the system could not be replaced until the water pressure issue was addressed. This was confusing, as my water pressure has remained the same since the original installation. According to the specification sheet for the ECR/ERR3700 system, it is rated for up to 125 PSI, while my home measured around 100 PSI--high, but still within the system's stated limits. It was unclear why replacement could not proceed under those conditions. After some back-and-forth, I was able to work out a solution with the technician, Charlie, who ultimately replaced both the water softener and the pressure regulator. Overall, I appreciate the efforts of everyone I interacted with at EcoWater. While I disagree with the $250 emergency visit--especially since it did not resolve the leak--I do appreciate that they did not charge additional labor for the final replacement, as the unit was still under warranty. I am hopeful that with the water pressure now reduced to 68 PSI, the system will perform reliably moving forward. Additional Thoughts: If your system is under warranty, the process should be relatively straightforward. However, I do question the potential costs for customers whose systems are no longer covered. The valve body--arguably the most failure-prone component--is made of plastic and carries only a 10-year warranty. While the system advertises a "lifetime warranty," this can be somewhat misleading since the valve body is the part most likely to fail. Most water softeners typically last around 10-15 years, meaning the warranty is most beneficial in cases like mine, where a defect occurs relatively early (within 7 years of installation). The current price for an ECR/ERR3700 system through Costco is approximately $6,000-$7,000, which is on the higher end compared to other options. I have yet to determine whether the added cost delivers proportional value. Side Note: EcoWater also offers under-sink filtration systems. However, I find it difficult to justify their price point, as they use proprietary filters that must be purchased through them. These replacements appear to be significantly marked up. There are many alternative filtration systems available online that offer comparable performance with more affordable, widely available replacement filters.