ron review
This is a…read moretale of two well companies.
Our well opens into a sulphur deposit and what makes our water potable is a filtration unit that pulls out hydrogen sulfide (and iron) as our domestic water runs through it. This is the far less common way to treat that horrible smell, we know, but for now, it's what we've got
...Or had, until it blinked out first thing on a Saturday morning (of course).
Fast forward to Monday morning. We tried to contact the company who installed it, but they'd sold off that part of their business. So, we called that company, left a message and didn't hear back from them.
On Tuesday, we used their online appointment setting form and someone did come out on Wednesday morning. They readily admitted they didn't know anything about these filtration units which didn't surprise us as none of the well companies we'd previously dealt with did. But they told us they'd research them and figure out how to fix ours, assuring us they understood the critical situation we were in.
When we hadn't heard back from them by Friday afternoon--now almost a week without potable water-- my wife suggested I reach out on the Anza Bulletin Board Facebook group, which is undoubtedly the best idea she has ever had because someone in the group suggested Ron Coleman of Artesian Water Well and Filtration Services. I looked at the company's profile page and it, in fact, listed sulphur removal system repair as one of the services they offer. Also, unbelievably, it stated 24/7 service. So, on a Sunday afternoon, on a whim of desperation, I called and left a message fully expecting not to hear back--despite what they advertised--till the next day.
Wrong.
I got a call back a couple of hours later and after explaining the problem to Ron, he agreed to come out for a look on Monday.
On Monday, he came out to inspect the problem, contacted his supplier, tried to get a rebuild kit to save us some money.
On Tuesday, the rebuild kit for that model having been discontinued, he drove out to Ontario to pick up the necessary replacement part. On Wednesday, he installed it.
On Thursday, he called to make sure everything was ok (which, happily, it was).
And that other well company, the one we first contacted? We still haven't heard back from them.
Ron and I had a chance to chat for a few minutes and it's clear he knows a few things. He knows how to show up when he says he will. He knows how to go above and beyond to make his clients happy. He knows how to be honest, courteous and respectful and to treat water emergencies like the emergencies they are. And he's also pretty darn good a fixing stuff.
Here's the thing. There are some well companies out there that somehow manage to keep themselves in business, (God only knows how). There are some good, reputable companies out there to be sure. And then there is Artesian, which as far as I'm concerned, is in a class all by itself.
