Frank was absolutely excellent in diagnosing my laptop. It had a virus and my company's IT guy said that all was lost and he was just going to factory reset everything, which meant that I would have lost a year's worth of irreplaceable files. As soon as I began describing the symptoms of my computer, Frank jumped in and described exactly what was wrong and how he could fix it. Because of him, I convinced the IT guy not to wipe out my computer just yet.
Then when the IT guy supposedly fixed my computer, he told me that I would have to open each of my 1300 files and re-save them to another location before being ale to transfer them back to my laptop. Who has time for that??? I called Frank and he walked me through a more efficient way of getting all of my files back. What could have taken days only took 15 minutes. read more