I have been a customer of Direct Appliance for over 10 years, they have never let me down. Vivian…read moreis so professional and helpful, see really knows how to make your project come together. This week I was able to attend a Wolf cooking demonstration, it was an amazing way to learn how Wolf ovens work and what they are capable of. Direct will always have my business.

Disappointing Customer Service…read more I purchased all of my home appliances, including my washer and dryer, from Direct Appliance, so I was very disappointed with how they handled an issue with my dishwasher. The dishwasher stopped cleaning properly, particularly the top rack. A technician came out, spent only 5-10 minutes looking at it, and concluded that the dishwasher pods were creating too many suds--even though I was using the recommended pods. I called back and explained that the issue clearly wasn't resolved. I was told the lead technician would contact me, but he never did. A few weeks later, I called again because the problem persisted. They wanted to charge me another service fee to come back out. After going back and forth with the service department, I was told, "We have the right to refuse to service you," and that notes would be placed on my account. I ultimately diagnosed and fixed the problem myself. A 30-cent screw had come loose, causing a loss of water pressure to the top rack--a common issue with these dishwashers. What frustrates me most is that the problem could have been identified with a more thorough inspection. Instead, the technician settled on the first explanation and left. After spending a significant amount of money with this business on our appliances, I expected much better customer service and support. Unfortunately, based on this experience, I would not recommend Direct Appliance.

Excellent service and good stuff, I recommend this it was good and excellent at the same timeread more

We have purchased a variety of refurbished used appliances from A & R and have had great…read moreexperiences every time. Washer Dryer 2 refrigerators (one for the garage) The have always delivered quickly and our purchases have held up very well, granted we have chosen their upper end products knowing they will get some tough use from us.

If I could give this place a negative 5 stars I would. This lady will make up all the excuses to…read morenot uphold the guarantee. She has continuously called me an text me telling I have to pay the technician because he didn't find anything wrong with the fridge I bought, when the tech went he said he thought there was something wrong with it and would come back the following day. The lady said because the tech didn't repair we had to pay the techs trip. NOT ONCE DID SHE SAID THAT WHEN I BOUGHT THE FRIDGE. She has been calling me and texting me threatening to cancel the guarantee if we don't pay the technician. This is a terrible way to do business and it's sad that they do this to customers who go and give them business. PLEASE AVOID THIS BUSINESS AT ALL COST!!!!

Shopped new to used for a washer when i arrived here. The prices were fair and it was more or less…read morewhat i had in mind. Gettin away from the old washer into a Frontloader.

Just wanted to shout out that they came out fixed our fridge did an amazing job have great customer…read moreservice order. The part came out handled the business. We're very accurate very quick very friendly. Great service highly recommend recommended.

I called Pro App. Paid $140 in advance to get a diagnostic evaluation, went out , text saying it…read moreneeded a couple things, $240 , wow now I'm in it $380, called and told me can't fix it, do I get my $240 back, nope, told me I now have a credit at there Store,

Went looking for a new oven. My daughter and I walked through the entire store looking at each and…read moreevery oven they had. Not once was I asked if I need help. When I finally went and asked for help, the salesman was almost delighted that they wouldn't be able to retrofit my needs because I wanted an oven that was 2 inches bigger. I was so disappointed at the service.

Central Distributing was able to find an out of stock vent hood insert for our…read more kitchen. They were very responsive and located it quickly for a prompt delivery to our home. Matt, our sales agent, arranged for the sale and shipping over the phone with the product arriving the next day. Excellent customer service. We highly recommend Central Distributing. John McManus

It's so nice to have a parts store in town. I always ask these folks first before looking online…read moreand their prices are usually much cheaper than buying online. They haven't had every part I've looked for, but then again I'm cheap and want to repair old appliances so often it's the manufacturer discontinuing the part, not these folks. Recently I shot them an email with my parts list and they called me same day, and was able to pick up within 48 hours.

This place is no longer in business. Drove by today and also called, and the message says "unable…read moreto complete your call" Order parts online now...