I had an emergency leak problem & Good Time Plumbing came to my rescue the same day and worked…read morediligently until it was resolved. The technician was Azriel He was fabulous. He explained everything clearly & kept me in the loop step by step. Azriel work was impeccable. I highly recommend Good Times Plumbing & I highly recommend Azriel. I will use them in the future & I will be requesting Azriel. Thank You for a job well done.

First off I want to say that for a family owned and operated business they need better…read morerepresentation in customer service. Trenton and Jared both are extremely rude and condescending and if they don't like what your telling them, they will just hang up on you and then block you number. This company takes advantage of the elderly and overcharges with no remorse. They have no moral compass, no ethics, no integrity, and ABSOLUTELY NO COUTH! They WILLY NILLY pull prices straight out of the air, no matter how small of a job, it will seem like you built a brand new house. Please share this with as many of your friends and family so they don't get screwed over by this CRAPPY company!

Alder Home Craft were easy to work with and very accommodating in getting a timely estimate for our…read morekitchen remodel after we had a water leak. Rihanna Blackburn from their main office was always congenial and helpful in getting questions resolved and coordinating with insurance. Brennan, and Daniel Bush were also very responsive and thorough in the estimation process. Although we ended up using a different company due to a highly specialized need, we would not hesitate to use Alder Homecraft in the future.

I would not recommend this contractor. At the initial…read moreestimate meeting the project mgr was 2 hrs late. That should have been a red light but we hired them anyway. Communication was lacking at every step of the project. We never really knew what the project timeline was and had contractors showing up at all hrs of the day. Calls and text messages for updates largely went unanswered - even through we got the Project Mgr's Mgr involved. The most upsetting thing that happened was that after we gave them our CC # for the initial deposit, they charged our CC for the mid-project payment as well as the final payment without our permission. After the 1st unauthorized chg midway through the project, I reached out to ask them to please not do that again. But they did anyway for the final payment. We didn't even have an opportunity to do a final walkthrough before the final payment was processed. As it turned out, the project wasn't completed as a piece of backsplash had been thrown away and had never been replaced. Calls to the Co to get this resolved went unanswered. Beware - find another contractor!

I had a water heater flood my garage and a bedroom had a few inches of water in it. They were…read moreextremely professional, worked quickly, explained what they were doing and why and kept it neat and clean. I was so glad they were able to dry out the area behind the drywall and make sure there would be no mold (before they came I could smell something bad). Would highly recomend them.

Jonathan and Jaydon came out to demo and treat parts of our wall where we had recently discovered…read moremold growth. This was obviously not something we were expecting to have done, but it was necessary. Jonathan and Jaydon arrived on time and were incredibly kind and courteous. They took the time to explain what they were doing and why. Not only that, but they answered all of my questions. It is clear that they are knowledgeable about the services they provide. I was really worried about having my walls torn into, especially after our last experience with a different company. However, they took care in doing so and only went as high as necessary. They cleaned up their mess and then some, and even mopped the floor when they were done. I couldn't have asked for a better experience despite the negative situation. Thank you Jonathan and Jaydon for your time and hard work! We appreciate your services!

Josh came to give me a free quote and was extremely thorough using moisture meter and heat sensor,…read morewhich other companies didn't do. He was so honest that he made it clear that there was no remaining moisture or lasting wall damage and a handyperson could do this job for a fraction of the cost of other quotes. This company's honesty and thoroughness impressed me and I highly recommend them for any leaks or similar issues!

As an executive with a large property management company in Arizona, I've worked with a tremendous…read morenumber of contractors and service providers over the years. I can tell you from experience that very few earn the level of trust and confidence that ASAP Restoration & Construction has earned from me and our organization. I've personally worked with ASAP for nearly 20 years across a wide range of commercial and residential properties. Their team has handled everything from emergency water losses and mitigation to mold remediation, asbestos abatement, environmental testing, reconstruction, tenant improvements, and commercial build-outs. When you manage a large property portfolio, a restoration contractor isn't simply a vendor. You need a company that understands urgency, protects the asset, communicates with management, treats tenants and occupants professionally, and follows through when the situation becomes complicated. ASAP has consistently proven that they can handle those responsibilities. What separates them from many companies in this industry is integrity. They don't use high-pressure sales tactics, make unnecessary promises, or put short-term profit ahead of the customer. They take the time to explain the situation, provide practical solutions, and do the work properly. Their professionalism, licensing, insurance, trained workforce, and years of experience are particularly important when you're responsible for someone else's property and reputation. We've trusted ASAP with significant projects where the cost of making the wrong decision could have been substantial. I've also had the opportunity to work directly with the owner. He leads the company from the front, stays involved, and genuinely cares about the quality of the work and the customer experience. That kind of leadership matters, especially in an industry where accountability can sometimes be difficult to find. After nearly two decades of working with ASAP, I have no hesitation recommending them to property owners, property managers, businesses, and homeowners throughout Arizona. If you're dealing with a major loss or construction project, choose your contractor carefully. Look beyond the sales pitch and ask about experience, licensing, insurance, staffing, reputation, and how they handle difficult situations. Based on my experience, ASAP Restoration & Construction checks those boxes. They have earned our trust over many years, and in property management, trust is one of the most valuable things a contractor can earn. Congratulations to the entire ASAP team on the continued growth of the Phoenix operation. You've earned this five-star review.

Covid has created a whole new way of looking at our business and taking care of our employees and…read morecustomers. ServePro has come out to clean our locations. From the moment you speak to the office staff, I have spoken to Carolina most often, you know you are in for a great experience. The crew is professional. When they arrive the van is sparkling clean. They don their "ghostbusters" attire and get started. ServePro provides great peace of mind. One of those companies you hope you never need, so nice to they have your back. It is without hesitation we would recommend their services.

Be aware of using this company for your insurance repairs. A fix of an upstairs bathroom took 8…read moremonths to be completed. The causes of the extended timeframe was due to multiple factors. In-fighting: estimator and project manager (Darly and Sonia) not working together, blaming each other and telling the customer it's the other persons fault. The customer having to talk to each, then having to escalate to the owners. The owners not managing their employees (Jim Tax and Christina Tax). Estimating things higher then reasonable: for all estimate and change orders the insurance company not approving the first submission and ultimately the estimate being re-done for a lower price. Double charges in the estimate. Charged for take down of a shower glass, and later charging for the same take down of shower glass in a change order to replace. Trying to maximize their profits and thinking the insurance not noticing which in turn is an extended timeframe for the customer. All change order having to be paid upfront before they do any work regardless on the amount. This is not a Servpro policy, it is this Gilbert franchise policy. I had to pay more than half of the overall project cost before they did one pice of new work besides the demo. The sub contractors took for ever. The tile person worked an average of 5-6 hours a day. They also wanted to collect the final payment prior to the work being done. Stay away

Chris and Devin came and left equipment for drying the water damage. They couldn't do any demo…read morebecause the insurance adjuster would not allow any work to proceed until he has a video walk through with the project manager. I'm sure they found this inconvenient, but were very courteous and efficient all the same.

Drylux responded quickly and completed the water mitigation work at my home after a leak from the…read moreupstairs bathroom caused damage to the ceiling below. The tech were professional and dry-out work was completed. However, my experience with the billing process was very frustrating. I was never given a clear estimate or realistic pricing before the work started. The final invoice ended up being far higher than expected for the scope of work performed. Although a discount was eventually offered, the negotiation process involved repeated pressure regarding collection and leg action, including a 20-day preliminary notice. I ultimately paid the balance to resolve the matter, but I strongly recommend that customers carefully review all documents and request detailed written pricing expectations before authorizing mitigation work. Emergency restoration billing can become very expensive very quickly.

This is a long overdue review for ATH! They handled two major home projects for us in 2025 in a…read moremidcentury modern condo. This review is for the first one, a bedroom ceiling/roof leak that needed mold mitigation, asbestos testing and renovation. March 2025: Leak originally started as a moisture spot on the ceiling in October 2024 but my HOA ignored it. By March 2025, the ceiling had become so compromised that water streamed in like a waterfall during a massive storm. My original contact was Noah - he gave me an estimate (along with two other companies). I really appreciated how Noah was communicative, informative and thorough. And! he didn't badger me w/ phone calls & emails, like the other two companies did. He understood that I said I would take care of the situation when I could b/c I was in the middle of Massage Therapy school. I understood the "risks" of having mold & just shut the bedroom off. Fast forward to August 2025 & now we're ready to take care of the situation. Noah followed protocol of getting an asbestos test first. Luckily, it was negative. Then Spencer, their Mitigation Specialist? built a special containment room, inside the guest bedroom that sealed off the contaminated area. Heavy duty fans stayed on for about 72 hours? so the area could be thoroughly dried after being treated w/ some kind of mold treatment. Noah was available via text when I had questions - that was surprising & super helpful! Once Mitigation was completed, Noah connected me w/ Jacob at their Restoration Department. He sent over a stellar crew led by David & they proceeded to rebuild about a quarter of the bedroom - meant to mention that they had to rip out dry wall, scaffolding, etc. This crew rebuilt and then refinished the area, including re-installing wainscotting and painting the ceiling + walls. The results? This bedroom looks gorgeous! We were thrilled with how thorough/smooth ATH was w/ this process & how the renovation turned out. Highly recommend this company for their professionalism, flexibility and high standards. Thanks to the ATH Team!

ZACH was not only patient, but concerned and went out his way to answer and clarify my questions…read more I was impressed with his work ethic, he wanted to get the job Done without hesitation!! Thank YoU for having a Excellent Employee!! ~Judy Tenant Chandler

They were great, the arrived-on time and completed the work as described…read more They did an excellent job cleaning the tile floors and replacing the broken tiles. The tile floors look like new.

We had a few loose tiles that we needed reset. Gary came in and gave us a quote to replace two…read moreloose tiles and clean all the grout (there is tile throughout the house). We set the day and time. We moved most of the furniture off the tile. An hour after they were supposed to be here, I called Gary and asked when they would be here. He said they were having mechanical problems and would be there in a half hour to an hour. An hour later, still nobody. I called to cancel and was told there would be a $129 cancellation fee. I tild him no but he kept trying to talk, so I said goodbye and hung up. This is the text he sent: Brandon is in route. You can either stick with the scheduled service for today or the $129 cancellation fee will apply. Please don't hang up on me or yell at me when trying to discuss. Unfortunately, as running a business, sometimes we have to deal with situations that were not expected having to do with vehicles and mechanical breakdowns. Sometimes during those times, time gets away from us as we're trying to scramble to get vehicles and equipment to the right to repair shops. I get there are delays but if you don't let people know, don't be surprised if they cancel.

We started working with preferred choice Restoration at the beginning of June due to water damage…read morethat happened in our home from a leak. I called them and they were there the next day ready to help and alleviate his stress. They handled the insurance company and got everything started that same day.

Do not hire them. Preferred Choice was the one we hired after having done and getting quotes from…read moredifferent restoration companies, to our regret. The demolition crew removed a lot more flooring than anticipated. On top of that, they charged thousands of dollars for PPE. We are talking a water issue on a condo and the amount of PPE does not seem reasonable. State Farm seems to agree, so much so that sent Preferred Choice a check for over $3,000 dollars for the mitigation portion of it but preferred choice wants more. And they want to fight. It's been a nightmare for over 6 months now and I suggest you avoid this company. Note: they also mishandled files and send me pictures and invoices from another customer, very unprofessional.

We had mold in a closet off our patio where pool equipment used to be stored. Slate did a fine job…read moreremoving the moldy drywall and preparing the area for reconstruction.

If you hate your neighbors and want the HOA after you, this is the company for you. Slate did a…read morejob in unit next to me. I let Ashley know that their fans were so loud that we had to sleep on the couch and requested that they not run them at night. Ashley told me to contact the owners of the unit who live in CA. That was Friday morning so we have three nights where we can't sleep in our bedroom. Ashley and team are the best at not returning calls.