So this one star isn't for any work actually done. I contacted this company twice by phone and…read morenumerous times via email for our septic pump replacement. Each phone call I was assured a person would get back to us ASAP. NO one ever did. I recieved a email two weeks later asking if the issue was resolved! I informed them that no one ever even tried to call us or set up any time. Their response...oh sorry ive been out of the office for a week. If you have a septic issue and actually want someone to fix it or even get back to you then this isn't the company to call!

Highly recommend. Helpful, friendly, honest, knowledgeable can do attitude. My experience, we had a…read morebad float switch which was setting off our septic alarm. We have a very complex bio barrier system and I was having difficulty getting anyone to come out to work on it. Everyone wanted to come out and "take a look at it"= service call + return for repair. !!!$$$ I emailed Active, and received a quick response, Evan happened to be in the area and said he would come by. Evan had the skills to navigate a difficult system, had the necessary parts on hand and was able to replace the parts under warranty. Labor was fast transparent and very reasonable. Will use again and again.

Eduardo was great! I was a little skeptical at first since he doesn't have a website and I had to…read morereach out through Yelp, but after seeing his reviews I gave him a shot, and I'm really glad I did. He was very responsive, communicated his ETA clearly, and is obviously very knowledgeable about septic systems. He explained everything in simple terms and didn't make me feel overwhelmed. Pricing was similar to other companies I've used, but I got way more value from the service. My experience with Eduardo (Septico) was completely different from a previous company I hired, who made me feel judged instead of actually helping. Eduardo showed up with the intent to diagnose and fix the issue, and even handles repairs, which was a big plus. Highly recommend! He's honest, knowledgeable, and easy to work with.

After getting several quotes, we chose Eduardo to pump our septic tank and clean the filter. His…read moreprice was reasonable and included a generous military discount. He has no glitzy website and no fake 5-star reviews. Just an honest, hardworking "getter done" kind of guy. No BS, no upselling or fearmongering, just a real straight-shooter. When we need future septic or drain work, Eduardo will be the first one I'll call.

Great company and great team. Hired them to clean up a mess created by another another Septic…read morecompany and Anthony, Moe and team made me feel like I could completely trust them, their work and gave great advice on what next steps needed were (with a great referral to another company). Highly recommend them. You will not be disappointed.

I highly recommend Anthony and the team of Septic Response for their care and timeliness…read more We had the Septic alarm going off on a weekend. I found them on help and contacted them. Anthony called back shortly and gave me some recommended next steps. He kept me in the loop to assure me of what to expect. His crew came by in a couple of days to find an issue with the pump. They replaced it promptly. We also had them flush the drain field piping. Subsequently, we had a circuit breaker issue. They gave me a reference to an electrician, and we got that fixed shortly. The key thing that stood out throughout my experience is the care Anthony showed toward the problem. I valued that care the most. That was A+.

Things started out great! Fast response time. They were able to come the next day to pump me out…read more Showed up in the window provided. Upon arrival he told me that he would pump both tanks out. We had a misunderstanding on what I was paying for, but was resolved. Understand that if youre septic has 2 chambers, effluent side and scrum side, this will most likely be more than the standard rate. That was my misunderstanding. I didn't read my septic details well and was off on the amount of sewage that needed to be pumped. SSB got me pumped out and clean. Thanks SSB!. These guys really care about a getting a good review and it shows. Tidy, clean, and nice folks!!!!

Waking up to water backing up into the shower and coming out of the toilet is every homeowner's…read morenightmare, and that's exactly how our day started. With the septic system completely backed up, we couldn't even run the dishwasher. To make matters worse, it was during a snowstorm and on a weekend. We called that morning, hoping someone might be able to help, and this company absolutely delivered. By 1 PM they already had a crew at our house servicing the septic tank. Considering the conditions and that it was an emergency weekend call, the price was incredibly reasonable. The two technicians who came out were fantastic. They were professional, efficient, and clearly knew exactly what they were doing. They handled a stressful situation with calm confidence and had everything working again much faster than we expected. A special thank you as well to the owner, Mario, who made sure we were taken care of even though it happened to be his birthday. That level of dedication to customers really says a lot about a company. If you ever need septic service, I would highly recommend them without hesitation. They've officially earned a permanent spot on my emergency homeowner contact list.

My first pump with Sterling! Russell came out today and gave me beyond stellar service. I know…read morenothing about my septic and because of that I don't feel secure about it. But!!!!!! Russell not only pumped my tank, I mentioned I had root issues- he said I got you. He educated me, showed me how to do a drain field test myself and answered a bunch of pending questions that I've always had. Russell is professional, kind, fast, transparent and so easy to work with. I truly feel like Sterling should be every septic owners go to. They haven't failed me once and I am a picky customer. If I'm paying, I do expect good service but Sterlings service is STELLAR! 5 stars all day long.

Can't say enough good things about these folks, particularly when it comes to customer service. Had…read morewhat I thought was a pump issue, discovered at 3:00 PM on a Friday. Initially, Sterling told me that there would be no one available until Monday morning, but offered me info on another company if I wanted to check with them instead. But then, within the hour, they figured out a way to get the last of their guys who was still out in the field over to my place for a diagnosis. Guy was here in under an hour. What's more, to make sure everything was well and truly addressed, the boss himself stopped by on his way to a birthday party to offer a little oversight, hands-on assistance, and some on-the-job staff training. Sterling ended up pumping my tanks, which was fine, but there was no charge for the extra service call, which was even better, and everything was resolved by 6:00 PM. These folks could have easily said, sorry, can't do anything until Monday, and I would have understood. Instead, they went the extra mile for a good customer - and now they've ensured that they'll keep that customer for many years to come. That's the way to do business and I thought you Yelpers would want to know.

I was having drainage problems all the sudden. Went to their website late last night to schedule a…read morevisit. I get a call early the next day to have a visit scheduled the same day! Sean and Al came by to check things out. They found a blockage in the inlet and they took care of the issue in maybe 20-30 minutes. They were great! The estimated price for the visit was already talked about with me from the dispatcher and the end cost for the visit wasn't too far off. Hopefully no more septic system issues come again for a long time but when it does I'm calling Hemley's!

I contacted hemleys during October 27th for a full septic tank that appeared to be failing. On Oct…read more27th they came out replaced a burned out pump and stated there was drawdown issues on our lateral lines. The 29th they came out again to try and diagnose/fix the issue. Eventually while we were at work they left, I got no phone call or communication and the massive hole in our yard filled back in destroying the landscape. I eventually reached someone by phone requesting an update, thinking our septic was resolved. One of the tehcs told us our DRAINFIELD has failed and they tried a temporary fix, but until it can be rectified pooling will occur in the yard if too much water used in the home. I was told on the phone by the tech that unfortunately this could be close to a 30k fix and it was left at that, with no guidance on what to do or where to go. I paid my bills right away to hemleys that week for the work they did complete. This process ended up taking Nov until February to rectify due to the misdiagnosis from hemleys. I had to pay $5000 to a drainfield designer pay numerous fees to the County for inspection which all took time. Meanwhile we had pooling in our yard and could not fully use our water and appliances in a house hold of 4. A massive 8ft by 8ft deep hole was in the center of our backyard all this time from testing by designer and county. Eventually, I found a very reputable septic company to complete the design work from the designer. Within hrs of the septic company starting the job and doing some basic diligence they discovered 2 of the 4 lines had valves closed/broken and that was all that needed to be replaced. Fortunately, this company was honest and came forward with the information. However, hemleys cost my family nearly 8k in unnecessary work hiring a designer, other fees all due to this misdiagnosed failing drain field. On April 22, 2026 I respectfully asked for a manager or owner of Hemleys to discuss this issue. I was told to provide the documents from the last company and they reviewed county records. I supplied this within minutes. I then never received a single phone call or update as I called daily until 4/30/26. I was consistently told the owner and or manager are not available on several days. And then the manager after 2 days of that stated the owner has not reviewed this yet. This was an extreme inconvenience to our household and costly due to the negligence that made for several months of an inoperable septic tank when this issue could have been resolved in a few hours like our newly hired company completed. At this time we have been blown off by this company we had used and recommended for years. Based on the data and information we have we will continue escalating this in the necessary manner legally as we have the emails sent to our designer from Hemleys supporting them diagnosing failing drain field, that in fact was no where near failing.

Dave and April were recommended to us, they were responsive, informative, prepared, and helped us…read morethrough a process that is always difficult, but in these economic times is down right frightening. I highly recommend their service. Thank you Dave and April. Steve and Christy Cole

We had a complicated building permitting process in unincorporated King County, WA. The shining…read morebeacon on the hill during this process was Dave Huard and his company. They did what they said they were going to do, in time and within budget. There was no question too trifle to answer and Dave went out of his scope to help. We will always be grateful for Dave who kept us sane during this process. We highly recommend him for your project. Pia

Excellent service. Troubleshooting skills and cost. 100%…read morerecommend. This is a small family run business and they care and will not price gouge.

Economy Septic Service is a good honest company that delivers quality service at a reasonable…read moreprice. I will use them in the future. I highly recommend them. I used aanother septic company in the past aand the number of aadditional upcharges was very aaggravating!

I honestly wish I could give 10 stars! I bought a house in Maltby about 4 weeks ago and of course…read moreon Christmas Eve everything that could go wrong started to. The crawl space flooded with 2 feet of water, ruining the water heater and damaging the furnace. I spent $2k getting a new water heater installed and am very worried about flooding occurring again. Less than 2 hours after the water heater company left, an alarm in the garage started sounding. Turns out this is a septic pump alarm that was signaling there was soon to be a backup. I called 10 companies and no one could come out until after Christmas - something I understand but also could not accept because I just paid for a brand new water heater. I headed home to try and figure this out by myself with the as-built info from county records... what a nightmare. I spent about an hour digging where the plans showed my tank but found nothing. I gave up and started to call people again to see if anyone could be bribed to come out on Christmas Eve. I called Ken and he answered right away. I asked if there was any chance he could come out right now and he said he was actually on vacation and out on a beach enjoying the sun. I started to apologize and hang-up, but he stopped me and said he could probably at least help on the phone. Ken spent time dealing with me on the phone and via text message for the next 2 hours giving me awesome directions and explanations about everything I needed to do. Not only did Ken essentially teach me the basics about my septic system remotely, he saved me a ton of money because after it was all said and done, my pump alarm was no longer sounding and I was able to confirm it was functioning properly. Ken did all of this for free, while on a family vacation! I honestly have not been more impressed with a company trying to go the extra mile in a very long time. I am 100% committed to referring Ken and using him for my future septic needs.

I have used two different companies for septic services in the past and Northlake Septic Service is…read moreby far the most professional and friendly. Northlake was accommodating to my schedule and preformed the work in a timely manor. The crew was easy to work with and were very understanding to my messy yard. I now will be exclusive to this business due to the experience I had. If Northlake is reading this, great job guys! thanks for your service! Chris

I look around for an arborist/tree service that's local to the area. Rafael responded right away…read moreand came out the next morning, and then gave me a quote that was within my budget. He then showed up with the team, and within three hours my 85' tall Deodar cedar was removed, the stump ground down below grade, the logs were cut up in 16" rounds, and left (at my request) on the side of my property, and all the branches and detritus was ground into chips and left on my property (again, at my request). The team was professional and showed great care for my existing plantings, and the cleanup was exceptionally well done. Nothing but respect to Rafael and his crew!

Green Nature came out to do a job for us at a new residential construction site in Kirkland with…read moreheavy perimeter Evergreens etc.. Lots of branch removal and many high up 25-30 feet or so. Asked them to do a few extra things before they left that I didn't think of till late. No problem and added some stump removal also. Manuel did fantastic and a can do group of guys. Cleaned up all ground areas after. Pricing was good and can only say thank you for a job really well done. Highly recommended. CJ