Wasn't really concerned with the repair being made until I noticed the technician watching someone else doing it on YouTub... . Took a lot longer than I anticipated probably due to their needing to surf for instructions. Tech broke the old piece they removed, again raising some concerns over how they were treating our appliance. read more

We have had A&E come out for a few different issues over the years, and we've had nothing but great service and awesome techs--I was genuinely surprised to see that other people have had such radically different experiences. 1) We had an ice-maker fail in a fridge. We put in a service ticket through American Home Shield, and had an appointment two days later. The technician showed up on time, was really pleasant, and ordered the part. When the part was received, they showed up two days after that and did the install--again showing up on time, completing the work quickly and being pleasant and efficient. 2) My parents have had A&E come out to deal with all the mischief with their Samsung refrigerator-from-hell. The techs who have been out there have been on-time, every time, and patiently dealt with that undergrad-engineering nightmare of a refrigerator without using any of the words *I* deployed in trying to figure it out. 2) The most recent issue--a dryer that needed roller-replacement--Put in a ticket with American Home Shield on Wednesday night, and received an appointment slot on Friday. We received an update to give us a more specific time that the tech would arrive, the tech called and sent a text to let us know he was on his way, and he showed up on time. Sage was great--he gave our dryer a thorough check, and identified a couple of other things in addition to the rollers that were not quite right. He checked on parts availability, let us know when they were expected to arrive, and gave us a time frame on when to expect the next service call to be scheduled. Did I mention that Sage was great? Friendly, polite, pleasant, efficient, and NICE. A&E has already set another appointment for them to come out to replace the parts. While they're being paid through the warranty, we were still provided an estimate of the cost of the repair--which was definitely reasonable for the parts, two tech visits, and the labor for the repair. If I weren't getting A&E through the home warranty, I'd be calling them anyway because the service, the techs, and the communication have all been outstanding. read more

Disgrace. This repair company needs to be closed down! Service was only through AI. Service finally set for repair on washer and dryer. Tech came, never took out a tool and then just ordered parts for both. He set up two different days for appointments. Parts delivered here and ready for appointment dates. No show for dryer. 8am to 5pm I waited. Couldn't get live person to see what was going on. Next appointment two men came, one of which was the first tech, they only did work on washer and would not do dryer. They wouldn't even speak to me and left. I purchased this extended plan through Assurant Service Protection Advantage and at first they used reliable servicemen. Now they use this horrible A&E Factory Service. I'd rather no plan than use this company. read more

This company is the absolute worst and I wish I would have checked reviews before scheduling my repair through my warranty company. My refrigerator stopped cooling well and I had to wait nearly a month for this scheduled repair. I tried to get an earlier appointment and was told I would be called. I had the option at one point of switching to another company with a similar date but at that point, it was close to my scheduled date and I thought this was a Sears repair center. In the month I waited, my refrigerator became non operational. I hung in there and got repeated confirmations that they would be coming on my scheduled date including at 5 pm the day before. Then suddenly later that night they cancelled (by text) and rescheduled for another three weeks later. No explanation, no phone call, and no care. Do not use this company. What a scam. read more

Worst company to deal with. they say you can talk to someone but you cannot talk to anyone. They expect you to sit all day and night literally. I had an appointment on 09/26 and they said they will be there between 8:00am-5:00pm. They arrived at 6:45pm after changing it 5 times. Took screen shots each time it was updated. They ordered parts but cannot come until October 20th to repair and most likely will be waiting all day and night. I do not have the time to sit and do laundry at place. The worst ever. filing with the BBB as well as you cannot even talk to someone even though I have it in writing they say you can. I tried for days and hours. read more

Our refrigerator freezer light stopped working. We checked the manual and it did not address this issue. And by the way, the manual is a joke. It is not very helpful at all. Next step was to Google a manual on line. When you type the model number in, it shows a completely different lighting system. Not helpful. Then we called the company. After giving them the model number, they told me that the light should not have done this. They then made an appointment for a repair person to come out and fix it. At least we purchased a warranty which was still in effect. No charge for the repair. They gave me an appointment between 8am-5pm. I tried to change the timing to a short time span on line. However that was the only time schedule they offered. Fast forward a few weeks later. The repair person called while he was on his way. He looked at the problem and said he had never seen anything like this. He would have to order a new light and come back to install it. They knew what the issue was. It makes me wonder why they did not have an extra light on hand? We also mentioned that the 8am-5pm timing was not very customer friendly. He stated that once ago, the company had given morning or afternoon appointments. Recently the Management changed the timing to provide more flexibility for the repair person. This is backwards thinking but we will wait it out. We have no other choice since we have no idea what size or wattage the bulb is. read more

Most horrible customer service EVER! Repeatedly given 800 numbers to call, which don't allow you to speak to a human and end the call. 8-5 arrival time for my 3rd appointment!!!!! Today it was 8-12 which was shocking but by 2 pm no show. They finally called to reschedule for Wednesday! Because hey, everyone can take another day off work to wait for someone to show up. read more

There's no way possible to speak to a human being. Sears is making a huge mistake having anything to do with this business. They've partially corrected my ice maker, only to be no-shows on the follow-up appointment (up to 3 times in a row as of today -- 4/22/24). read more

Terrible company. We bought an extended warranty from Lowe's and this is who we got when we had an issue. As others have said, it is very hard to actually get someone on the phone and when you do, they are extremely rude. They have scheduled two different days and are yet to show up. Once they scheduled on a day that I was not available and I told them that it would have to be another day and I was told that's the day you are scheduled and we're not changing it. read more

TL;DR This company is a scam and won't show up to your appointment and won't reschedule. Look elsewhere. If zero stars was an option, I would rate them as such. We had a scheduled appointment for today to diagnose a dryer issue. We set aside the four hour window so that we could be available for our appointment which was, and is, still active on our account page for today. Nobody has shown up. Nobody has called. Nobody has provided us any indication of when they will be rescheduling this appointment. Their customer service was absolutely horrendous and provided no clear solution to this problem and no new appointment options. I would rather have a broken appliance than work with this scam of a company. read more

This is a joke ! My "repair" is complete. The tech used electrical tape and said it will cool down. I am type 1 diabetic and my insulin is now heating up. Sorry sir we can not have someone out until the 20th. I don't know who to be more mad at Sears or A and E. Sears name used to stand for something. The solution....Get a rental ! Don't do business with either A and E or Sears ! read more

a&e factory service - Appliances & Repair Near Me

A&E Factory Service is contracted by our 2-10 Home Warranty, and frankly, neither company is reliable. Our oven door has been broken and on April 13, 2023, we submitted a service request. Eventually A&E Factory Service was contracted. They arrived, said new hinges were needed, 2-10 Home Warranty ordered the hinges, A&E Factory Service was paid the required deductible by us, the people with the broken oven door, and scheduled a time to return to make the repair. A&E Factory Service no-showed that appointment and texted us that they would be arriving between 8 a.m. & 5 p.m. on May 26th. We waited at home all day, and there is no way to contact them to get in touch with the actual repair person. I called 2-10 Home Warranty, held for almost 30 minutes, and was told that A&E Factory Service would be arriving before 8 p.m. True to form, A&E Factory Service no-showed, but did send a text stating that they will arrive on May 31, 2023, to perform a repair with parts that are at our home, from a service request that was submitted on April 13. If we hadn't already paid A&E Factory Service the deductible, we would go with a different, reliable company, and hopefully one where you can actually speak to a human. Because of our 2-10 Home Warranty we were not given a choice of repair companies and have been without an oven since the beginning of April. I rated them one star because zero stars and negative stars are not an option. read more

We recently had a service call for a recall repair on our gas stove. The manufacturer arranged the repair to be performed by a&e 2 weeks later. I was informed by email and text of the repair date and received periodic updates for the next 2 weeks. The day of the repair the technician called and texted his arrival time. The tech arrived and the repair was performed smoothly. The tech was professional and communications from all parties was excellent. I read other reviews and our experience was nothing like their negative experiences. read more

horrific service. Fit's technician was fine and ordered the required parts under our lowes extended protection plan. the technician that came for the install was a total dick and claimed it only needed one of the three parts and left. it never worked and I was back to the India call center. there is no accountability and no one gives a shit. one star because they don't allow zero read more

I'd give zero stars if Yelp would let me. They came out in March to fix my fridge. By 4th of July it broke again. Tech comes out July 15, claims there's nothing wrong and leaves. I called and got another appointment for August 2. They cancelled my appointment same day, 8/2, and now I can't get anyone to come here until 8/13...assuming they don't cancel again. Customer service is intractable, they are zero help. Avoid using this company at all costs. read more

They hide under the name of Sears Home service. Terrible communication.No central point of contact everything is text or email with no means to reply . Customer NO SERVICE. They don't show up on time and no manager to complain. Do not use them. read more

Called Sears appliance repair, in turn I got these clowns. My refrigerator wasn't cooling. First tech said it needed freon, so he charged me $600 to recharge freon. 24 hours later still not cooling. Next tech said I had a bad compressor, so I paid $900 to order a new one and wait another week to have it installed. Third tech said it's not the compressor it's the "yoder" loop and cannot be repaired. He took the compressor and said I would be reimbursed. After several calls for my money back I called my CC and disputed the charges to get my $900 back. Called Affordable Appliance Repair and Dave found the leak in the heat exchanger and it's up and running. Do not call Sears or A&E Factory unless you want to waste your time and money these guys are worthless. Call Dave at Affordable Appliance Repair. read more

Our home warranty company sent our claim to LG. LG originally sent out a different company. After waiting two weeks for a part to show up, we escalated and got a different company assigned, A&E. A&E texted on Friday for Monday appt. Called Monday to confirm. Showed up as scheduled and HAD THE PARTS ON HAND. They were able to replace the condenser same day! read more

DO NOT BUY THIS APPLIANCE AGREEMENT!!!!! I bought this warranty through Sears for years and was completely satisfied with the customer service but wouldn't do business with A & E if my life depended on it. They are the WORSE company that I have ever seen. I only had the misfortune of associating with these people because of a previous warranty with Sears. I have spent hours, ( no exaggeration), attempting to get someone to answer the telephone to no avail. After holding for a hour they just disconnect the calls. They care absolutely nothing about customer service and I care nothing about them. Good luck if you choose to buy any of their services. read more

They came out to repair our LG refrigerator. We were told by the tech that our condenser wasn't covered even though this fridge was only 6 years old and had already had a new condenser less than 2 years after we purchased it. We were not happy, but we needed it fixed. Over $700 later we had a working fridge again. A month later the ice maker quite working. A tech from LG service came out and discovered that the tech from A&E shouldn't have charged us anything for the previous repair because it was under warranty. Now we are struggling to get our money back from them. He never gave us a copy of the bill, just charged us. I had to request a copy of the bill and saw that he charged us over $700 for labor! I would never recommend this company! read more

I consider a $377 labor charge for a 15 minute refrigerator part replacement to be theft. I will never do business with A & E or Sears again. No wonder that Sears is essentially out of business!! Hope A & E soon follows!! read more

Our dryer's timer stopped functioning and our dryer stopped producing heat. Our warranty scheduled a service technician to assess and diagnose our dryers' malfunction. This appliance repair company sent out emails, phone calls, and text reminders prior to our appt. The service tech called to let us know when he was on his way. He did a full assessment and explained the diagnosis of our dryer. Ordered parts. Scheduled the repair. I sent an email to this company requesting the same service tech repair our dryer that assessed its malfunction. This company obliged. The same service tech called the day of our scheduled repair appt that he was on his way. And he fixed our dryer! Excellent communication and customer service. Thank you A & E Factory Service. read more

HORRIBLE COMPANY. Had a repair done mid August fridge stopped cooling and making ice after repair. Rescheduled another appointment had to wait 1-2 weeks for parts to come in. This company had us on the schedule and never showed or called for our appointment last week. Since they have rescheduled twice. It will be over a full MONTH with no refridgerator due to their inability to show up or have employees who can do the repairs. Also good luck getting ahold of someone if you call - It is IMPOSSIBLE!!!! I cannot tell you how disappointing it is dealing with this company. Absolute joke. read more

Twice have had to service call rescheduled. Unreliable company who Sears hires to so their services calls on appliances purchased from Sears. Service rep Mike couldn't/wouldn't give phone number to speak directly with a person rather than Sears online chat. Company is nothing but a sham. Sears should do away with those companies. Bunch or idiots and morons. read more

LG arranged for A&E Service to come to my home and reverse the direction the door opens on a brand new LG dryer. The A&E technician took one look at the dryer, and stated that he had done this once before and "it is too hard." He turned on his heel and left without further ado. UNBELIEVABLE! read more

This is by far the worst company I've ever dealt with. Our fridge went out on 5/29/23. We our now scheduled for our 5th appointment on 08/03/23 because the fridge is still not working. How is anyone supposed to get by without a fridge for almost 3 months. I could write a novel about everything that has gone wrong but it's pretty much a combination of every 1 star review on here. I just don't understand how they are allowed to be in business, unfortunately I don't have an option of choosing another company as this is who Sears has contracted for our warranty coverage. This is in Phoneix Arizona not sure why my post says SF. read more

Completely agree with every bad review! Did not show for appt. Cannot reach anyone. All phone numbers and website links are automated numbers. They make you prepay for parts and future service (that never happens) so you are really stuck! Why would Sears recommend this company?? I cannot even get ahold of Sears to find another service company. This is so frustrating and ridiculous! read more

also to cont. i have been on this phone for 2 1/2 hrs trying to get a live person and nothing.. just thought i would add this as well. i am suprise they are still in business.. people must be crazy to call this company for any type of repair, cleaning and etc. I SAID A LOT MORE AND IT IS NOT ON HERE NOW.. THE WORSE COMPANY EVER.. I AGREE AND MORE WITH MARGIE B read more

Tech has tried 3 time to repair refrigerator and has so far failed. If the service does not work there is no way to get the tech to return. You are simply put back in the 10 day que. DO NOT USE THIS COMPANY!!!! You will have not recourse and can only speak to overseas operators that can only type things into the computer. There is NO ONE that can help. read more

I read the reviews & thought WOW how is this company still in biz if it's this horrible? I called to set up appointment after not receiving a call within the 23-28 hours the Geek Squad warranty claimed I would get a call in. I've been on hold 33 minutes to set up account & appt.... This seems to be biz as usual for this company. So disappointed. I'll update after service. Here's to still hoping. The repairman was later than scheduled due to appointments & a monsoon (not his fault). He came out was professional & decided that the fan motor needed to be replaced. Ordered the part & said the part would be shipped to the home. He gave another 4 hour window & called 30 minutes prior to arrival. Installed part & left no mess again. Seems like local repair people are A-OK it's the 3rd party that is the issue. Very unfortunate. read more

Worst company of all time.. terrible service sends over a dozen messages texts and emails asking to confirm your appointment with the links that are "deleted or suspended" then assuring that it's confirmed appointment then while you have someone taking their day to wait for them and your at work and can't immediately answer their call they cancel you in one minute and tell you that you have to wait another week to fix your $1500 refrigerator that's 2 years old and all your food is spoiled and it's already been 3 days . So 10 days plus no refrigerator and don't think they wouldn't cancel it again. JUST Go TO THE APPOINTMENT JERKS!!! THAT YOU HAVE CONFIRMED A DOZEN TIMES " obviously don't want to do the job.. then they hang up on you when you are upset and said you raised your voice, and they blackball your number from the system even when you apologize for being a little upset. Totally idiotic. Can't believe they are anybody's certified anything especially sears, is that why sears is out of business???? Worst customer service ever!!! read more

I had the same issue as reported by several others. Sears assigned them. Daniel missed my appointment time stating he would then be here at 1500 hours. Then he said 30 minutes. Then I called at 1550 to cancel and he hung up on me. Then he drove by my house at 1610 and took a picture of the outside stating we were not home. Horrible customer service. read more

This is the first time I have ever written a negative review. This company deserves it; customers and consumers should be warned not to do business with them. We have the Home Warranty program. Home Warranty selected this company to do the repairs. The technician misdiagnosed the problem; not once but on multiple occasions. After 4 attempts (over 2 plus months), the appliance was still not functioning. The same technician wanted to try a 5th time and would not certify the appliance has non-repairable. He would not divulge his supervisor's telephone number; he refused to put her or him on the phone and could only supply a 1-800 number that was not responsive. The incompetence, poor judgment and utter failure of basic customer service was absolutely stunning. We now have to negotiate with Home Warranty for a replacement. If Home Warranty reads this, they should take this company off their list of contractors. The ordinary customer should not have anything to do with this company; it will be a bad experience. read more

Called many times to see if the work order have been submitted by my home warranty and their response was that it wasn't my responsibility to keep calling to keep checking up in which I said it was I've been 5 days without a refrigerator and medication that needs to be in the refrigerator of course it's going to be my responsibility very rude the lady that I spoke to her name was Vanessa I am finally in the form of complain against him and I told my home warranty the situation and there aren't happy I probably not recommend A&e appliances read more

Never used them before. My washing machine is down and they were scheduled to come out today, and they canceled. Now I have to wait through the entire weekend. Very unhelpful on the phone. Not a friendly service so far. Maybe I'll change my mind when I actually get to deal with their technician...one can hope! read more

A & E was sent out via my Best Buy warranty to fix my washer on March 2, 2022. The technician stated it needed a new transmission so he ordered that and re-scheduled for March 9, 2022 to install. He replaced the transmission on March 9, 2022 and stated it was working and left. I immediately put in a load of towels to wash and to my disappointment, the washer was displaying the same symptoms it was having originally. It will not complete a full wash cycle and then locks the lid so it is difficult to open. In order to open lid, you need to unplug, wait 2 minutes and push the start button. I did all this numerous times and it still would not function. I immediately contacted the 1-800-905-9505 # and could barely understand the person taking my call. I asked if the call was being accepted in the USA and they said "NO, it was overseas". I tried to explain the problem to the rep and she stated very clearly the tech would be back by my house by 6pm. No one showed. This morning (March 10) I called their 1-800-905-9505 # again. This time a different person from across the pond answered. He stated that the technician closed the work order and I would have to contact Best Buy Geek Squad again to setup another appointment. By this time I am pretty upset. I contacted Best Buy and requested a different company handle this work order. A & E should not be in business. DO NOT use A & E to service your Best Buy appliances UNLESS you want more issues and hassles. read more

My 15 month old Maytag washer no longer would start/finish the spin cycle. It's out of the first year warranty and the 10 year warranty was limited. Going through Maytag would result in a 2 week wait due to availability and I called Sears. Kwang, the technician was punctual, called 15 minutes prior to arriving, was no nonsense and fixed my washer and filled me in on some of the parts that could be affected and some other helpful information. read more

Horrible service.... I purchased a replacement freezer, brand new Frigidaire, through Home Depot, on Aug 18th (after 2 month waiting list). Delivered sept 3rd... and of course not working... after several calls Home Depot, Frgidaire... A&E was sent out for warranty repair. Tech shows... within10min "freon issue" a leak, compressor? I say ok fit it... Tech says no, I have to call frigidaire "get approval for repair"....I say: but thats what they sent you here for! While I'm on hold/phone w/frigidaire... the tech leaves WTF!! After 2 calls A&E (20+mins hold each) with Cris.. still same answer "frigidaire has to approved repair" WTF Frigidaire sent A&E to repair the freezer.... SO you A&E call, and get the approval and fix it? I asked to speak to her supervisor... her reply: we have several and their all busy! One will call back 24-48hrs. read more

Called to purchase a washer & dryer set over the phone. Told me I'd HAVE to come in person, which is the reason I buy online, so I don't have to waste time. Especially since we were doing delivery. So it be a 2+ hour round trip out of my way. Took my business else where. Have a warranty on your product,but don't trust it enough to sell online or over the phone, even when we are paying cash and taking delivery?...Seems strange. read more

Not sure this will even help anyone since there are so many terrible reviews and people still use them. The first issue was washer went out and parts took over a month. I WAS told by an agent that if my machine was not fixed within 21 days, I would get a check for a new one. NOT TRUE at all. The agent lied and said he escalated my claim and I would get the check in 5 days. Finally, all the parts came and called to make my appt. I made the appt and then called the next day to confirm and they had no record at all of me calling or making an appt. I made another appt for the next day and got the confirmation email and then 2 hours later, get another email saying I rescheduled my appt for a week later. Of course I called them and they told me that the notes said I was the person that cancelled and rescheduled, it was most certainly not me and they said I was lying as there was no other way it could have happened. So now, my appt. is apparently in 3 days but I am not holding my breath. I am considering taking them to small claims court since lawyers are not allowed and they probably wont even show up so I can get the judgement by default. read more