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    A & A Stone & Masonry

    3.3 (7 reviews)
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    3 years ago

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    9 years ago

    Pallets delivered were 8% Underweight...They did not seem to be too concerned about it. will shop elsewhere in future

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    Nature's Way Resources - Large selection of Native Plants.

    Nature's Way Resources

    (10 reviews)

    $$$

    This is one of the best, if not the best, native nurseries in greater Houston in my opinion…read more Knowledgeable staff and high-quality offerings for your yard. With extreme weather events more and common, it's a great idea to introduce some native plantings to your yard.

    I had a review up on Yelp with Natures way Resources & it wasn't a good review. I was upset that I…read morehad received 4 cubic yards of triple ground mulch & it had garbage all throughout it. It wasn't a little garbage, it was kitchen garbage bags full of plastics of all kinds. It was a mess. I tried reaching out to the company(by email to the person I was talking to about prices and how much I was ordering) but never heard back unfortunately. The reason that prompted me to write the review in the first place was months later,after receiving the mulch, I was pulling weeds & I was still picking garbage out of the mulch that the rain had washed up to the surface. It looked so incredibly trashy. After writing the review the company called & emailed me to reach out to apologize for the contamination of the mulch, explain that it wasn't their normal business practice & they pride themselves on great customer service & great products (which I've heard about from others in the past which made me choose this company since I was new to the area.) He explained that with Covid, things had gotten a little abnormal & the emails must've gotten lost in the shuffle for the response back about the situation. I greatly appreciated the company reaching back out to me (even after months later) to correct this. They offered to replace or refund my money. I took them up on the offer to replace half the mulch to cover the garbage/plastics on top of my front beds. I've given this company 5 stars because after all that was said & done.... they came through & corrected their mistake. I can understand accidents happening... we all make them. But for a company to right their wrongs, that's a good company to me. The Covid had messed everyone up & turned things upside down so that is totally understandable! I want to add that the delivery driver was friendly & she called both times to ask where I wanted it dumped(the driveway) when she got to my house. Thank you, David, for reaching back out to me to fix the accident. I appreciate the great customer service! I will be using this company again:)

    The Home Depot - Creepy

    The Home Depot

    (67 reviews)

    $$

    I would like to thank your employee Kasim for the excellent service…read more He was friendly, cheerful, and even joked with us, which really helped smooth out our previous negative experience. Kasim listened carefully, gave us helpful product recommendations, and made the whole visit comfortable and pleasant. He is a true professional and clearly a person with a big heart. Please consider recognizing him -- even a good cup of coffee would be well deserved. Employees like Kasim are the reason customers want to keep coming back to Home Depot.

    I usually don't shop at Home Depot since I frequent Lowe's more, but since HD is closer on 1488, I…read morehave been visiting this location. The customer service is a hit or miss here. Majority of the time when I come here, I am searching high and low to find something. No employees in sight. They almost remind me of Walmart. However, I came in the other night to stock up on my cleaning supplies. HD didn't have all that Lowe's has and I started to leave, but I stayed. It was frustrating to see that all the cleaning supplies aren't in the same area. At Lowe's, all cleaning supplies is on the same bay. I couldn't find the drain cleaner or the recycling bags. I asked an employee who was standing talking with his coworkers in the paint aisle for the blue recycling bags. I wasn't sure who covered the cleaning supplies aisle. He said that they didn't have them only the brown paper bags. He told me that I have to get the drain cleaner from plumbing aisle and suggested that I get the black bottle one. I went to the plumbing aisle and saw plenty of black colored bottles of drain cleaner, so his suggestion was too ambiguous and I ended up getting the lemon scent pods at which I came in for. I usually by the brand from Target, but was already at HD. When I got to the self checkout line. Employee, Brandon gladly assisted me by ringing up my items for me and asked if I had found everything. I told him no. I told him that his coworker told me that HD doesn't carry the blue recycling bags in inventory. I told him that I would check at Lowe's at a later date (though, I needed the bags now as my recyclables were pilling up) Brandon told me that he could search for the bags at Lowe's and HD. After searching on his handheld, he mentioned that HD does indeed carry them. He showed the product to me on his device. He offered to show them to me by escorting me to the location in store. I paid for my other items and agreed. He walked me over to the aisle and bay at which Huffy Multipurpose blue bags with the red string were. They were exact bags that my townhome community carries and uses for recycling. I was very happy that he went the extra mile for me. He left his self checkout line post to walk me over there. I thanked him for his efforts. He replied, he will do anything for customer satisfaction. I love that! I used to work retail and had the same values in mind. I just wish his other coworkers that I came in contact with was the same, but they weren't. I will continue to visit this location out of proximity, but next time I'll go to Lowe's for my cleaning supplies.

    A & A Stone & Masonry - masonry_concrete - Updated May 2026

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