These guys came out on time. Very pleased with our Septic Tank. I highly recommend using Hi Desert…read moreSeptic thank you Miguel.

Miguel at High Desert Septic saved the day! It was just…read morebefore Thanksgiving, most of the companies I called went straight to voicemail, noting they would not return until after the holiday. For a few others, I completed online request forms explaining exactly what I needed. As a real estate broker working under a strict deadline, I needed timely responses--especially since this property had two septic tanks that required certification. When an inspection was finally scheduled, one tank passed, and the other needed to be replaced. Although the field technician was fine, the office staff at that particular company seemed distracted and short--they weren't rude, but they clearly didn't have the time or patience to help me get the information I needed. As someone representing my client, I need a contractor who is responsive, professional, and efficient, and I realized I couldn't move forward with a team that made communication difficult. Fortunately, I then reached High Desert Septic. Miguel answered my call and from the very first conversation, he was pleasant, knowledgeable, and ready to help. I spoke with him on a Friday--by Monday, he had the permits, and by Tuesday, all the work was completed. He kept me informed and even sent photos without me having to ask. It was an absolutely refreshing experience. Miguel truly stands out in his industry. His professionalism, efficiency, and pride in his work deserve ten stars. I highly recommend High Desert Septic. Thank you, Miguel Trinidad.

Absolutely the best plumbing experience we have had! From…read morethe office to the technician, our service was prompt, friendly, and professional. The problem was diagnosed and repaired expertly by our tech Ken. Plumbing issues and projects can be so intimidating. Yet, after the care and communication throughout this crisis issue, we felt confident enough to set an appointment for additional projects to be done. Thank you!

Had a backed up kitchen drain. Called this company and the technician arrived within an hour. Shawn…read moreis kind, knowledgeable, informative, and an overall very nice young man. Price was reasonable and task was completed quickly and neatly. Highly recommend

Our kitchen sink was leaking and we made a call to Thompson Family Plumbing…read more They were able to dispatch a technician pretty quickly and communicated the ETA and the technician's name. I really appreciate that. We had a little complication, so we ended up with two technicians coming out. Both Jarod and Alberto provided exceptional customer service and were knowledgeable of what needed to be done. I last used Thompson about 6 years ago and it's nice to see nothing has changed. Thank you Thompson Family Plumbing for taking care of my family's plumbing needs.

We had Thompson family plumbing out for an outside water leak coming off the main line…read more Communication about the appointment and arrival time was excellent Alberto was the technician who came to our home. He was courteous, professional and knowledgable. He went over everything with my husband that he was going to do. They did a call to the office and My husband was able to get all the pricing before the job started. The price at finish was the same as quoted price. No surprises. While having a leak is never a great thing, Alberto was able to make it all much less stressful with his communication and knowledge. He is a young man with a bright future. I expect he will do very well with his plumbing career.

What an awesome guy Johnny is…read more The moment I called to have my septic tank pumped, Johnny was patient, professional, and straightforward. I could tell from the background that he was spending time with his family when I called on a Saturday. I needed same day emergency weekend service, and I genuinely felt bad that he had to leave his family to come help me. That level of dedication says a lot about his character. I could have called one of the larger companies, but I prefer supporting small local businesses whenever I can. After working with Johnny, I can honestly say the Yelp reviews are absolutely accurate. In fact, he deserves far more reviews than he currently has. Johnny went above and beyond. He arrived exactly when he said he would, kept me updated with his ETA, provided photos of the completed work, and never tried to upsell or add unnecessary charges. His pricing was fair, and his honesty and professionalism made the entire experience stress free. It was a pleasure doing business with you, Johnny. You've earned a customer for life. God bless you, your family, and your business.

I can't say enough great things about Johnny and his crew. Honest, timely, answered all my…read morequestions and addressed my concerns. They got the job done quickly and professionally, and cleaned up like it never happened! No hidden fees, upfront pricing, that was better than anywhere else I inquired. The ONLY company I'll have come and service my septic. ​

Explained everything clearly. Showed me the roots causing problems . Made a plan for next visitread more

They did great work on my seepage pit and were very honest. They even gave me money back after…read morefinding the real issue of the pit.

Repeat user of USA Septic. We had a big ol' party that…read moreangered my bathrooms causing us to need assistance very quickly. The gentleman from USA Septic was out the next day. And unclogged our main drain within a half hour. Same as last time. I hope I don't have to call again soon, but if I do, USA septic will be who I call.

Great work, professional and fast. I used them more than once already. Even after a year I emailed…read moreto get a copy of my invoice and proof of work and within minutes I received it.

Excellent service. Nathan is great -- very good at communicating issues and complications -- there…read morewere never any surprises. I also appreciated that he tried to get us a less expensive but effective option until it became impossible when we discovered we had a sinkhole forming -- in this case, the city was right -- we needed to replace things to meet city codes (and for our own safety!). The solution to my septic plumbing ordeal began when I called Cisneros Bros. in the middle of the night meaning to leave a message, but surprisingly, after several calls (accidentally called several times in my stress) an actual person answered the phone. Nicole (who answered) must have guessed it was urgent even if after hours. The next day, I met Nathan Knapp who walked me through every single step the crew would take. (Thank you crew!). I was helping my parents with this -- their septic tank broke into a foul river of waste in their front yard. Neighbors called the city for help, we were cited to fix things immediately, and almost $18,000 later it has been fixed. I could not pay ANY company this amount without understanding what in fact they were fixing, how, and the different options. Apparently for many decades, we were not meeting city codes (we didn't know until this septic tank disaster). The cheaper options to "fix" the septic mess weren't really an option because the city citation did not allow the cheaper fixes, but also because we truly needed a major fix. Nathan and the crew (Jeff, Victor and Rogelio) were super hardworking at pumping out the tank and Victor luckily spoke Spanish who could better explain things to my dad. It's hard to pay a bill like this, but I recognize the value of it -- it was necessary, and I really don't think it would have been cheaper or done better by others. We passed the city codes with flying colors and we don't have to worry about a sinkhole or wastewater mess. So glad to have have a brand new seepage pit, new outlet lines etc.!

I reached out for a quote for 2 water heater replacements. My estimates came in at 4500- 5800 for…read moreboth. Here is their response. Okay great. With permits I can replace 2 for you with new shut off valves and lines with permits for $11,000. This includes 2 new units all installed with a 1 year warranty on workmanship and a 6 year manufacture warranty. When do you need these installed?

Glad I can rely on hitt. Very knowledgeable. Extremely honest. Have relied on them a few times now…read moreand very affordable. Rob is very kind and helpful.

Impressive. Bradley arrived when I was told he would. When…read moreI showed him the issue with the water heater & wall, he didn't even blink. Just confirmed what he anticipated the repair would require, without being patronizing I might add, the got started. Bradley was efficient, professional, polite & personable. The repairs were completed without an fuss or excuses. When repairs were done, he then inspected the system to be sure it was working properly. To top it off, he cleaned up the work area so you can't tell anyone had been there. I am so pleased and thankful for your time and expertise!!! Thank you Bradley!! Thank you Hitt Plumbing!!