We had to quickly move so we stopped by to see how much it wld be to store out things…read more.. & got great help Monique, what a friendly person. She was full of info & kind words to help us thru a bind. Thank you sooo much.

I moved out of the unit and informed the office. I moved out on the 3rd of December but was told I…read morewould have to pay the full month anyway. Frustrated at the injustice, I cut my losses and moved on. Then, today I get an email that my January payment has auto-drafted, despite the fact I moved out a month ago! I guess the guy at the office never actually moved me out. After hours on hold on the phone, I was eventually told that I would have to print documentation that I was incorrectly charged and take it IN PERSON back to the premises I had already vacated. Worst company ever. Nothing but bad experiences. In the few years we were there, the amount we were charged per month more than doubled. Poorly run with zero customer service. Office is empty most of the time too.

Worked with Donna on settling my account. She was very helpful and a pleasure to work with!!read more

I'm a long-time customer of Public Storage. I currently have 2 units in different cities 1700 miles…read moreapart because I travel for my job. I need to put a vehicle in storage so yesterday I searched for a unit at a Public Storage nearby snd found a 10x30 that cost $250 (!!!) but was "On-Sale" for half price. When I tried to book it, the price automatically increased back to $250. I just got a call from the Public Storage facility and they told me I didn't qualify for the price they were advertising because I was already a customer. So if you are a customer of Public Storage, they think they can blatantly fleece you. Good to know. Fortunately, there are tons of other storage facilities out there. I could move out of my other units PS units but on the other hand, those sites have never tried to take advantage of me.

The Storage-Mart at 8114 City Base Landing, San Antonio, TX is absolutely the worst. I'm not sure…read moreif it's poor management or their accounting department. The contract allows them to charge for insurance unless you provide proof of insurance. But when I provided proof of insurance, I was charged for insurance so now I have to contact them to reverse the charges. This is not the first time. How many customers are charged for insurance because they fail to notice the extra charge? StoragMart is deceptive in their management practices.

I've been a renter at Storage Mart for many years. I have always had excellent service whenever…read moreI've called or come into the office-shout out Jessica! The property is very well taken care of: clean and tidy, well lit, appropriate temperature for all weather. As a single woman, I have felt safe when I've been on property to pick up or drop off at my unit. The location is excellent-you can complete a quick trip to your unit before or after gassing up or getting groceries. I have never had a problem with customer service or quality offered.

Mona is the best! I had already reserved a unit, but when I came back to pay for it, Mona was…read morethere and was very nice and welcoming. She asked what I had to store, then showed me the property and a much better storage unit for what I had to store...it was perfect. It was a little more a month, but well worth it. THANK YOU MONA. The property was clean and in good condition. It seems very secure, cameras every where, needing your personal code to even get on the elevator. So far, so good. Was there today, Mona was again very sweet and friendly, as was the other lady, Jennifer. Again, thank you Mona.

Such dedication by Deanna to make sure we got the unit best suited for us and made it easy for us…read moreto accomplish our wishes. She is warm and personal but yet professional all at once. Amazing Employee!!

Very good and safe location. Mike is very helpful and nice. Totally recommend this locationread more

So I am new to storage. I needed to put 90% of my belongings into storage while transitioning to a…read morenew home in San Antonio. Bill Clearly, one of the owners was kind and thoughtful in so many ways. He helped me think carefully through the best size while not pushing to upsell me at all. I greatly appreciate the customer service, location, security, and cleanliness.

overall, i wouldn't recommend this place and would definitely take my business elsewhere…read more calling over the phone is basically pointless. you get connected to random representatives who don't actually help with questions about your specific unit. it feels super disconnected and frustrating when you're trying to get clear answers. the policies are also really inconsistent and honestly unfair. my brother's monthly rate literally doubled with no notice, which is not only inconvenient but also feels really unprofessional. there doesn't seem to be any transparency or consistency in pricing. the only positive experience i had was with olivia. she was the one employee who actually took the time to help and answer questions clearly. everyone else, on the other hand, was quick to threaten sending my account to collections if i didn't pick up my belongings right after my paid month ended. this was especially frustrating because another representative had already told me my items would simply be auctioned off after that period, so i was getting completely conflicting information. overall, the communication is poor, the policies are unreasonable, and the customer service is not helpful. i wouldn't recommend this facility at all.

The location is convenient and the front office is easy to work with. No climate controlled units,…read morebut the cost is reasonable.

I moved in on the 26th of September, 2025, in unit 2216 per the store manager who selected that…read moreunit and walked me down to put my lock on it, even though my receipt stated unit 2194 and my code stated the same. That should have been the first red flag. Well, I went to my unit today, October 6th, 2025, and the unit is green tagged without my lock on it. I can't access it, don't know where my items are, and because it's after hours, I cannot get hold of the store manager. I called the 1-800 number, and they also cannot assist me. No one has any answers. I did not receive a call or a text, and not even an email stating my items were being moved, damaged, or that there was a concern about my unit. Cubesmart, you're completely unprofessional, disrespectful, and disorganized. My experience with Cubesmart is the antithesis of award-winning as their marketing states, and far from good customer service. It's 8:50 pm as I am writing this, and I guess I have to wait until tomorrow morning to see if my items have been lost, stolen, or otherwise. This is not how you treat new paying customers. I will be reporting this experience to the BBB (Better Business Bureau) because this is unacceptable to have no answers and no access to your items when you've paid for your storage unit. Where are my items????? Why no advance notice???? These are some of my most prized I've worked my entire life to own and have no idea where they are! Get your act together, CUBEDUMB!

We signed up with CubeSmart for a storage space. It was simple and straight forward. No upsale,…read morejust simply what we needed.

Clean spaces, helpful staff, easy to work with, great service, definitely recommended.read more

From the owner: Extra Space Storage sets the standard for clean, secure, and hassle-free self storage. We offer a…read morelarge selection of unit sizes with a range of convenient storage options to fit your specific needs, and our team of experts is ready to help you find the right unit. Whether you're moving, downsizing, or decluttering, we're here to make finding the right storage unit quick and easy. Reserve online, give us a call, or stop by today.

Would have given it a zero (0) rating; however, this app…read moredoesn't allow it. The worse customer service EVER. Waited 10 days for hitch & bike rack on day of appointment waited 30 minutes before they came to tell that it was not in. They (Dan & Terry) gave every excuse in the book. I should've read previous reviews.

This storage facility is ok, but my only complaint is it's advertised as a 10 x 15 size unit. So I…read moreexpected to have that size unit. Unfortunately, their units are not what they advertised. The units are actually smaller in my experience. I actually ended up measuring a few units after already being charged for the unit and signing the contract. Once I measured about 4 of them after already being charged and signing a contract for the unit it became apparent that the units are actually 9 x 14 size units not as they advertised for a 10 x 15. The only reason we got the unit was for the advertised size and well unfortunately it is falsely advertised. It's unfortunate that we had already signed the contract and paid for the unit because we really needed all the square footage that was advertised on their website for the unit. Any ways just thought that everyone should know about this discrepancy before committing to a contract so you can actually get the size you truly need. Make sure to have your measuring tapes ready to measure before hand unlike us.

Automated No staff for walk in's…read more Easy access Across from Base Spacious Busy nice intersection nearby Climate controlled

Predatory Pricing & Exploiting Military Members…read more I am writing this to warn anyone considering Extra Space Storage, especially fellow servicemembers. I rented a unit at a rate of $54.00/month. After only three months--and while I was away on military leave--they nearly doubled my rent to $102.60. That is a 90% increase in just 90 days. To make matters worse, they claimed to provide "notice" by mailing a letter to an old address, despite having my current email address on file. Because I was on active orders, I never received the physical mail, and they failed to use the electronic communication method explicitly mentioned in their own contract. Even their own contract lists the "Suggested Rental Rate" for this unit at $70.00, yet they jumped my price to over $100.00 the moment I was deployed and unable to move my belongings. This is a classic "bait and switch" tactic. They lure you in with a low rate, wait until your life is packed into a 10x15 box, and then gouge the price knowing how difficult it is for a customer (especially one on orders) to move out. Prospective Renters Beware: The "low move-in rate" is a trap. Expect a massive hike within 90 days. If you value ethical business practices and support for the military, go elsewhere. I have already attempted to resolve this. Unless you are prepared to honor the $54 rate or the contract's $70 suggested rate for a servicemember on leave, I will be moving forward with my BBB and JAG complaints.