To be clear we did not get our roof replaced or even fixed by them. But that is why we called…read morethem. I had met them at a friends house who did need roof work. I liked the way they did the assessment and estimate. So when I saw something I thought of them first. They came over and gave an honest assessment that we did not need work done. Great! I asked if they knew someone who could fix an outside porch deck (about 10 by 12 and 100 years old well made with pillars supporting the roof etc). Surprise surprise but they could. While they don't advertise it, they do this type of work too. So he gave us an estimate a few days later. Seemed reasonable to us for the work. Turned out it was because once they tore the deck up it was clear more work was needed. They did it without any issue, and no cost increase. Fab. The two Employes who did the work were polite and quiet. No loud radios blaring. No shouting. No nonsense. Even our neighbors were happy. With all the rain the work took longer than expected, but only because of rain days, not because the actual work took more time. So the estimate of time was right on. If you need roof work, or even deck work, I'd call Naples and see what they say.

The low-slope roof on the 14' x 20' garage attached to our house, was seriously leaking & the…read morewooden rafters under it were literally rotting away. Naples Roofing was recommended to us by another roofer who does not work on that type of structure. So we called them & their estimate was close to what a different company quoted last year. Naples understood what needed to be done and, unlike another company we spoke to, did not try to tell us the garage needed to be torn down and rebuilt for twice the money. After we signed the contract & paid the first 1/3 of the cost we had to wait about two weeks for them to do the work. It would have been a longer wait, but they had a cancellation. So three men came by at 9:00 a.m., tore off the old roof etc., and put up twice as many wooden rafters as the contract had called for! They put a new plywood roof, covered it with a waterproof membrane, put up new fascia & some type of protective plastic around the edge, & cleaned out a gutter at the edge of the roof on the main house that I couldn't get to, which had weeds growing in it. They hauled all their trash away, they were pleasant & polite. Husband & I are delighted! The only criticism I have is that they didn't keep in touch with us as far as scheduling the estimate, or scheduling the work. Husband & I are retired & are usually at home & didn't know in advance what day they would be there. Their work is obviously high-quality & it is guaranteed for five years. I'm very happy to recommend Naples Roofing.

A-1 did a nice job for me leveling my driveway. They showed up on time, were flexible to my…read moresuggestions, and did quality work. I would recommend them.

Long story short.We had work done on our sidewalk. At first everything was great, good workers…read more Three years later the sidewalk returned to it's sunkened condition. This was not due to a tree root or a leaking pipe. Since the warranty was for two years only I am out of luck. Had we received a partial credit we would have our entire walkway fixed. We both lost out.

7 weeks for 4 steps--poor communication and failed inspections…read moreDo I have steps? Yes. That is the only reason this isn't a 1 star review. We hired this company to remove our old, broken concrete front steps and pour new ones. While the initial communication was great, it became incredibly un-dependable and hard to come by as the job progressed. Ultimately, it took 7 weeks to complete a 4-step project due to poor craftsmanship and multiple delays. The issues began when the initial pour completely failed inspection. The step measurements were wildly inconsistent--the top step had a 4-inch rise, while the others varied from 7.5 to 8.5 inches from step to step, and it sloped from left to right. When I brought this up, the contractor was defensive, insisting that everything they poured was "up to code" and there was nothing wrong with them. However, they later admitted the mold had been stepped on by the crew. After several communication gaps, missed timelines, and a partial refund discussion, the city inspector officially failed the steps on May 4th, stating they required a complete tear-out and replace due to the safety and rise inconsistencies. The second round of demolition and pouring took another three weeks. Throughout this entire process, I was never notified in advance when plans changed or when the crew would show up. I had to actively chase the contractor for updates just to find out when people would be at my house. While the second set of steps finally passed inspection, they still have visible flaws. If you are looking for clear communication, reliable timelines, and a job done right the first time, I would look elsewhere.

7 weeks for 4 steps--poor communication and failed inspections…read more Do I have steps? Yes. That is the only reason this isn't a 1 star review. ​We hired this company to remove our old, broken concrete front steps and pour new ones. While the initial communication was great, it became incredibly un-dependable and hard to come by as the job progressed. Ultimately, it took 7 weeks to complete a 4-step project due to poor craftsmanship and multiple delays. ​The issues began when the initial pour completely failed inspection. The step measurements were inconsistent--the top step had a 4-inch rise, while the others varied from 7.5 to 8.5 inches from step to step, and it sloped from left to right. When I brought this up, the contractor, Gage, was defensive, insisting that everything they poured was "up to code" and there was nothing wrong with them. However, he later admitted the mold had been stepped on by the crew. ​After several communication gaps, missed timelines, and a partial refund discussion, the city inspector officially failed the steps on May 4th, stating they required a complete tear-out and replace due to the safety and rise inconsistencies. ​The second round of demolition and pouring took another three weeks. Throughout this entire process, I was never notified in advance when plans changed or when the crew would show up. I had to actively chase the contractor for updates just to find out when people would be at my house. ​While the second set of steps finally passed inspection, they still have visible flaws. If you are looking for clear communication, reliable timelines, and a job done right the first time, I would look elsewhere.

We first used Collingwood Construction to fix our roof after loosing some shingles. They…read moreimmediately covered the roof so we would not have any problems with leaks and helped us contact our insurance company. When the insurance adjuster came to review the claim, Collingwood was there to make sure the claim covered the repairs. When they opened the roof, rafter damage was found. Again Collingwood worked with the insurance company for us. There was also some siding that needed replacing. Larry gave us some suggestions to use existing siding to replace the damaged area and add an accent along the bottom with Versetta Stone. The additional cost was well worth the investment to the curb appeal of our home. Many of our neighbors commented on how nice our house looked.

I went to the Buffalo Home show this year, in part, because I wanted to find a roofer to help with…read morea pesky leak in our roof. I met with Collingwood Construction, explained my problem, and asked if they would be willing to come to my home to give me an estimate. I was unsure of the scope of work and was quite upfront about that. I didn't know if I needed a complete lower roof or just a repair. They enthusiastically assured me that no job was too small and would be happy to give me an estimate. After the home show someone called me to set up the appointment. Good start in my book. They then followed up with a letter confirming my appointment, provided information regarding the services they offered, and even provided references. Great. This is where things got a little funky... A few days prior to the appointment I received a call from a woman confirming the appointment and then asked if my husband would be present. Um, what? Yes, she asked if my husband would be present. Had the shoe been on the other foot and a man set up the appointment would they ask if his wife would be present? I doubt it. I informed the woman that my husband would be out of town, I owned the home, and the title and mortgage was only in my name. Why would I need my husband present? She backpedaled a little and said it was helpful to have everyone on the same page. I assured her he trusted me completely to make the decisions and as a real estate broker I know more about homes, structures, and repairs than he did. She said that was fine and that we were all set for our upcoming appointment. The day of the appointment, about an hour and a half prior, I received a call asking if I was going to be home for the estimate. I said "yes". I actually had to rearrange my schedule and turn away an appointment to make sure I had enough time dedicated for the estimate. Then the man on the phone asked me to describe the roof problem again. I, again, relayed the issues we had been having. He mentioned he remembered me from the home show and even remembered I was a real estate broker. He then said it did not sound like a very big job, they were really busy, East Aurora was far away from Getzville (where they are located) and that he was not going to show up for the estimate. He then said goodbye and hung up. I was shocked. I can't imagine treating any potential client like this. What's more is if you didn't want the work you could have cancelled any time within the two weeks prior when we scheduled. I have to wonder if the fact my husband was not present weighed into his decision to not show up. Being in real estate I refer a lot of work to contractors, roofers, etc. I've not had the best feedback from my clients with regards to roofers recently which is why I was at the home show hoping to connect with a couple new ones I could refer. I would NEVER recommend this company for any work, EVER. They were dismissive to me as a woman and completely disrespectful of my time. Avoid this company.

Great company to work with. Price was fair, work was good and they did a great job cleaning up. I…read moream going to recommend to friends and family. Very professional and friendly. Best of all the gutter dont leak!

WARNING to Gutter King Customers and Potential Customers: I…read morepurchased my gutters for my home from GUTTER KING. I will give them a good review for quality gutters and polite installers. The problem to be aware of...10 Year Warrenty from gutters leaking, the owner Nick doesn't HONOR without giving reasons to correct an issue without charging you for additional services or equipment to correct their work. I called to address a problem on my flat roof in May, 2026. Gutter King receptionist said she would share with owner Nick, I was put on hold. When she returned, she said I didn't pay for extender drip edges for that area on my roof. If they are the king experts for gutter installation, why wasn't this addressed at installation. The other excuse they provided to collect more money from honoring their warranty, is getting my gutter cleaned by them. My gutters are clean, they continue to provide excuses to collect more money without directly honoring their 10 Warrenty. I have called five times to address this issue politely, each time told the owner, Nick, will get back to me, it's NOW been four weeks, since my last call, June, 2026. What a disappointment and poor customer service to honor their warranty. I expected so much more from Nick and his company. My flat roof issue to date still hasn't been resolved by GUTTER KING OWNER NICK.

My experience hasn't been the best…read more The first issue is a roof leak that started 2 months ago. Amherst didn't offer a temp solution and it took them two months to replace. Part of the delay was definitely weather (thankfully the leak was minor), but there was poor communication through that process requiring multiple follow ups on my end so I could have an understanding of progress. The initial estimated time had been 3 weeks (seemed optimistic to me). Two months is obviously a bit of a difference and more than I was expecting, even with weather. Holidays probably came into play, but no communication. Promised communications didn't happen, consistently. I have sympathy due to the weather but the lack of a communication/follow up on promises is a negative mark. Estimate: onsite estimate service was friendly, helpful, and solution oriented. This won me over vs other companies that were "do the minimum" and some just knocked and then left without talking with one that even failed to send an estimate. Pricing was similar to the competitors that responded and sent me a quote. Amherst was only a couple hundred higher. I was willing to pay slightly more based on the positive estimate experience and reviews, but I question the wisdom of that now. Onsite: One of the workers peed on the snow in my back yard. I don't know why they didn't ask for the bathroom, but dude... gross. Don't worry, I didn't photograph. I know people gotta go, been there, but I have a bathroom. Also, my garage door was slightly opened about 6"(currently it's busted because a cable jumped the spool and so it requires work to open and gets stuck unless you work it). It's been closed for days waiting for a warmer/dryer period for me to spend a couple of hours attempting to fix. This makes me suspect the worker who peed in my yard also attempted to access my garage, but my camera didn't capture it so I'm uncertain. Not sure why else it'd be open on the day they did work. It was closed before. Thankfully opening all the way would have made a huge screeching racket, so while I haven't checked I suspect nothing was stolen. They needed a spot for a large dumpster placed in my driveway and cars to be removed. Just heads up that they'll want a dumpster as close to the roof as possible. Colors were slightly different from initial conversations (trim was supposed to be black (based on remembered verbal conversation) but were white. Roof tiles were green and the fact they were a very different green wasn't brought up until installation day. I appreciated it being pointed out but I was a little annoyed it wasn't mentioned on the front end. Cleanup: I didn't understand why reviewers posted about the "good cleanup" jobs of contractors. Oh boy do I understand now. We found 16 nails in our drive way in just five minutes of looking in a 10'x10' space. (Checking this morning: Our deck has nails and in our neighbors driveway I found 4 nails.) Thankfully we still had daylight to check our driveway before parking our cars as I'm pretty sure we'd have lost at least one tire. I'm extremely unhappy about this as magnets exist and can be used to sweep for nails or metal detectors can be used. Those methods would both be cheaper than me replacing my tires and I'd absolutely be looking for reimbursement. Also nails on my wife's office front steps that she didn't notice last night but were twisted and could have caused harm. Her reaction is significantly less calm than my post might indicate as she STRONGLY vented her feelings about it. Thanks Amherst. I had been two stars, but that dropped it to one. Photos: I was promised photos of work done, but they haven't been sent as of this review. The job itself? Ask me in ten to 30 years I guess. I mean, a roof lasting is sort of the bare minimum of expectations. What sucks is that this had seemed the BEST of the contractors I received quotes from and based on Reddit reviews. I've only had a couple positive experiences with Buffalo contractors and I'm not sure if this is a sign of the times or specific to Buffalo. Before COVID when I lived in other states/cities my experiences were significantly better with contractors. Now it feels like there's a bare minimum level of care to do a job well. Paying a little more doesn't seem to have gotten me a little more. Will I use again? Right now that feels unlikely but the other vendors seemed like they would be equally bad so I'd probably check Reddit/yelp for the most recent reviews as things change. At least, in theory, I have a lifetime warranty.

Incredibly professional and very helpful! I didn't go through w their services because I was…read morerepairing a gutter that fell. Definitely will keep them in mind for the future. Incredibly kind and straightforward

Above and beyond my expectations! Very reasonably priced it's very hard to find a good honest,…read morecontracting company! I had my garage roof done next day no money upfront was very pleased with the work , then called back for my bathroom remodel and floors front and back door replaced among other things done, had to wait a little while longer to get started due to the busy season but once started job was not rushed done an excellent job above and beyond my expectations especially my floors! I would highly recommend this company!

HHE is a friendly and professional group of individuals. They will give you a fair and honest…read moreestimate. I have had work done by this company as well as recommended them to family, friends and neighbors. Everyone was very satisfied with the work that was performed. A family member called them with a roof leak and Steve was there that day to give him an estimate. also contained the area until he could come back the next day with the materials to complete the job. They are the best. From that first phone call, to the job completion. You will always receive the best service with this company!!

I hired Happy Home Exteriors for all new siding on my home and garage. Everyone from Steve & Wayne…read morethe owners to the crew Randy, Dylan, Greg and James are so professional with meticulous workmanship, friendly and all around great guys. They did such a fabulous job and I can't praise them enough! My home and garage both look like a new build! If anyone is looking for new siding or roofing, look no further. This the team you want working on your property improvement. They went over and above my expectations. Such a great crew and I couldn't be happier. Thanks so much for everything HHE!!