I had a roof put in 3 years ago, yesterday William came out after I called and stated I noticed…read morewater. He inspected inside and outside noticing there was a crack in my chimney. He repaired (sealed it) right on the spot. This place has great customer service and take pride in their work. Thank you Willaim for being so kind and informative!

If you need a new roof, try your luck somewhere else. Anywhere…read more Communication is the worst. The quality of work is bad. Materials seem to be ok. To keep the very long story short. Complete roof replacement in November 2024. March 2026 - roof is leaking. It took about 3 weeks for a "temporary fix". Roof is leaking again - "permanent fix". Roof is leaking again - another pair of "temporary fix" and "permanent fix". Each time a new guy comes in, each time they find a new issue, each time "it's fixed for good now", each time it is not. It's been 3 months since the first leak; we are still doing back and forth. And don't get me started on drywall and insulation damage. Who I interacted with * Matthew Z - sales * Tony G - project manager (install and one of the fixes) * Matthew - fix * Elijah Simon - fix * A couple more guys whose names I didn't write down for other fixes and assessments * Bob - Director of production in Buffalo area - for coordinating fixes and drywall repair * Charlie Ray - General manager - for one text message of "we are better than this" kind with complete ghosting after that --- Now, to the long story, if you are interested. Installation (November 2024) The only two instances when I was able to speak with Tony (PM) were the call in the morning "we will be there and start in 30 minutes," and "let's go look at the roof and sign the bunch of papers" in the evening. Despite sales promising constant communication and updates. Despite multiple assurances by sales, scheduling and website of "On arrival PM will introduce themselves to you and review the job details with you". It never happened same as "PM will give you their phone number". Same stuff with "communicate any change orders with you (i.e. Lumber Charges". New lumber was brought in without any interaction with me. It was 100% needed, but it would be good to be in the loop. Cleanup was decent, but not super thorough. I collected about a 64 oz jar's worth of nails in the days after installation, including ones on a driveway. Plus some loose nails in the spring in gutters, in the attic, and on the lawn. A whole 2025 flew buy without apparent incidents - shingles are still on the roof, no apparent leaks. March 2026 - a small leak appeared. But I have a 20- or 25-year warranty, right? Yeah... And from here on, it is an epic story. * I call them, talk with them, check the forecast (no rain in the next 10 days). I agree that the leak is small, there is no rain in the forecast, and I can wait about a week for them to fix this - no problem. * Two weeks later - no call, no text, no email, no mail, no fix. But now the leak is bigger. I collected about 7 gallons of water before being able to redirect the flow to the toilet (the leak is in the bathroom) * It takes another two calls and escalation up to Charlie Ray (general manager) to get somebody for a fix next day * Meanwhile, a part of the drywall on the ceiling is soaked through and crumbles in my hands with zero effort * The next day a guy appears. inspects stuff inside and outside. Says, "I gotta do a temporary fix from the inside. In the next couple of days, the office will contact you for a permanent fix outside". What does he do? He patches the suspicious area with sealant, some tape, more sealant, and more tape. "That should do it for now. Here is my phone; call me if it leaks again" * Office does not call in the next day, two, three, a week. * I call again and get "your ticket got closed. The fixer guy closed it and said that the fix is done" * Meanwhile, it starts leaking again * another guy comes in, does a fix outside * The office schedules a drywall guy to fix the whole * Drywall guy patches the whole and says, "I'll be in next week to paint it" * Next week it leaks again. same place. patched drywall is soaked wet again (not to the point of collapse this time) * another round of dance with the office * another guy comes in, checks the roof outside, and without any word just drives off * I go to the office physically. Meet with Bob and Tony. Tony "will be fixing it for good tomorrow" * Next day, Tony and one other guy are here; they replace the pipe boot and a patch of shingles. Turns out the pipe boot was much bigger than it needed to be, "that's why it was leaking". But the new boot "will fix it for good." Worth mentioning that Tony was the original PM on installation. * About two weeks after that, the roof is leaking again in the same place. * Another round of me going to the office, meeting with Bob (who promises a fast fix with the best fixer guy they have "today or tomorrow"; and bunch of other stuff) * "Today" the best guy couldn't make it. * The next day, "the best guy" couldn't make it to me either, so they sent another "super fixer guy" from Rochester (I'm in Buffalo) * He fixed something and was so eager to run away that I basically needed to catch him * A week later, and I have not a peep about drywall. But fix (#4) holds (for now) 06/19/2026

I had an excellent experience from start to finish with Express. Not only were they bar far the…read moremost competitively priced on windows and doors in the area, the service from our salesman (Glen) the office who coordinated the schedules, and all of the installers was top-notch. Would not hesitate to use them again!

We had this company replace a few windows and one sliding glass door. The person who came to do the…read moreestimate was polite and made it easy. Didn't seem to try to oversell us. The lady at the showroom was helpful and to the point. Workers were good. They didn't have enough people on the job to get the sliding glass door upstairs, but they called in extra help and got there right away and got the job done. Everything went well. They did leave some metal outside which was annoying since we have a dog.

We had all our 30 yr, old windows replaced over 1 yr. ago and we couldn't be happier with them!!!!…read moreThe old windows would frost up in the winter, you couldn't touch the glass it was so could, the wood was rotting , Now they aren't doing any of that ! Our house is so much warmer in the winter and cooler in the summer! We use our furnace an air conditioners so much less. They were on the low end of the price range but top end on quality and service! The installation was quick, and clean! They look beautiful! We had a bit of a snag with an odd shaped window but they handled it appropriately for us! You can't get better quality at any price! HIGHLY a recommend them!!!

Window and door replacement. Arrived on time. Worked…read morequickly and efficiently. Very pleasant. Clean up when finished. I would recommend them for you. Dependable. Good quality good service and value call with confidence

The Good: - The…read morepre-sale process was smooth. Jake had an excellent presentation - They were the lowest bidder - The roof looks good and I have not had any issues with it. - Their "A" team came out to correct some issues (the flashing looked like it had been installed by a 4th grader) The Bad: - I was told that a PM would be onsite the entire time. In reality he was on site for maybe 10% of the project - My project was sub-contracted out to a another team and I was NOT informed of this. This became a major problem when I started having issues and could not talk to anyone (the subcontractors did not speak english). Note that Buffalo Fresh Roof is NOT the company you are signing with. The contract is actually with Bors Pros Construction - Within an hour on the first day, the protective tarps had come down and there was debris raining down on my deck and flower beds. When the PM showed up at the end of the day, he said that this could not be helped. Of course, that is garbage - they wouldn't put the tarps up if they didn't have a purpose. Also, this is not what I was told in pre-sales. As a side note, I saw the same sub-contractors working on a project down the street for another company a few weeks later. There were no problems with the tarps on that project. - The roofers decided to try to do a u-turn in my lawn and got stuck (I still have the ruts). They then gave me attitude when I refused to try to pull them out using my truck. - I have damage to my gutters, deck, flower beds and lawn. - I am still finding nails around the perimeter of the house To be fair, the PM did knock off the additional cost incurred in replacing some of the plywood. It wasn't worth what I am going to have to spend in the spring to fix my yard, flowerbeds and lawn - I just wanted them gone.

These guys were great. The roof over my restaurant got damaged by ice and wind during the january…read morestorm and Jake had a quote ready on the spot and got it to my insurance. From the time the damage happened to the time the damage was repaired it was just over 1 week. Thank god there are people out there who know what they are doing! Could not recommend these guys more!

We recently had our addition roof completed by Home Improvement Center, and we couldn't be happier…read morewith the entire experience. From start to finish, their team was professional, reliable, and incredibly detail-oriented. The crew showed up on time each day, worked efficiently, and kept the work area clean and organized throughout the project. The quality of the roofing work is outstanding--it blends seamlessly with the rest of our home and looks fantastic. You can really tell they take pride in their craftsmanship. Everything was completed on schedule, and there were no surprises along the way. If you're looking for a trustworthy company that delivers excellent results, I highly recommend Home Improvement Center. We will definitely be using them again for future projects! Thank you !

i would highly recommend Home Improvement for roofing and siding. I had Josh come out for a quote…read more(one of 5 that i got) they were not the cheapest nor were they the most expensive. Josh was knowledgeable and pleasant. He was also the only one to point out to me the 2 layers of siding on my home (there was old wood shake under the existing vinyl). I liked everything about the way he did business, so I went with them. The roofing was done in 1 day and the team of 13 guys he had was efficient clean and very pleasant. A Lead showed up for the delivery of the roofing to make sure it was properly placed to protect my driveway. The team that came to do the siding was just as good. They all seemed very happy to be at their jobs and just did a fantastic job. I had all the windows and doors rewrapped and had all new gutters. My wife and I couldn't be happier.

Great customer service and knowledgeable installation…read more Problem with crank on one casement window and they Called the next day after install and said new hardware Is on the way. Bob and Larry great to work with. Bob even Fabricated a new round design that goes on top of sunburst Like window instead of using old one.

We had our new patio sliding door installed last week. Working with everyone at Window and Door…read moreSolutions has been great! Starting with the sales dept - they never tried to up-sell us like some of the competitors. We only wanted the door now, so we just talked about the door. The installation team is great too. They are courteous, clean and friendly. I like that each person on the team has a specific role so they know what they are doing at every phase of the project. Our new Pella door is beautiful!

This business is attentive to customer service until they get your money. Had them install five…read moreglass block windows. Multiple window windows had missing mortar around the outside of them. Would not return my phone calls to correct the install. Do not recommend this business.

Average job done with zero appreciation for their customers. They told me they'd return to seal my…read morewindows when the weather got nice. I was then told they sealed my windows when they hadn't as I was home. Then when I finally did get them to the house, the owner let himself into my backyard without making his presence known. He was then talking down to me on the phone and clearly showed that he doesn't care about his customers via text (see the picture I uploaded). I will never recommend to my family/friends nor will I ever consider them for future projects.