I purchased 3 master cylinders from O'Reillys over the course of a week. All 3 were faulty and…read morecaused the brakes to "lock up" while I was driving my Honda Odyssey. I ended up getting a master cylinder from the junk yard and having it installed. Problem solved, finally. However the faulty master cylinders cost lots of money in tow fees, new brake lines, pads and calipers (which came from NAPA). The staff at O'Reilly's have always been good to me when I needed other items, not their fault. Management needs to find a new source for parts.

From the owner: Get the job done right and save money on your repairs with parts, tools, and accessories from your…read morelocal O'Reilly Auto Parts. Stop by any of our 6,000+ locations to enjoy free store services, including O'Reilly VeriScan Check Engine light testing, wiper blade & bulb installation, fluid recycling, and free battery testing near you. If you need a specialty tool for a one-time repair, check out our Loaner Tool Program, where only a refundable deposit is required to get you the tools or equipment the job requires. Stop by an O'Reilly Auto Parts store near you, where our parts professionals are happy to answer any project-related questions and get you everything you need for a complete DIY repair. With locations across the US, Puerto Rico, and Mexico, there's always an O'Reilly Auto Parts near you!

All they sell is refurbished auto parts. I went in to buy a " new " starter no new ones on stock…read morejust refurbished ones. Had to order it from another store. Was in the next day. The starter only lasted not even 2 months before it started making this horrible sound. I had previously bought a alternator from O'Reilly's auto parts for it put on this alternator left me stranded way out at Sangchris lake fishing miles and miles away from home. I didn't learn my lesson that time. I went back and bought the starter it didn't even make it 2 months before it was making that horrible sound.

When our car battery died and a Good Samaritan helped us jump the battery, we asked where the best…read moreplace to go for a new battery was since we were new to Springfield. We were directed to O'reilly Auto Parts. Sure enough, they had the battery we needed and the sales associate was kind enough to change the battery for us since we didn't have any tools in the car. It's conveniently located on Wabash Ave between. Casey's General Store and Darcy's Pint. What more could you ask for?

Dean and Alex are very prompt and kind. great service! I will definitely send family and friends…read morehere in the future!

Send my family here to have cars fixed when I am out of the country or on military duties away from…read morehome. Very knowledgeable and lots of experience.

My car was having trouble starting. Took it here to see what was wrong bc I bought a battery from…read morethem less than a year ago. Guy at the front desk told me they couldn't help me. That they didn't test batteries. I pointed to a massive sign on the door that said "free battery testing". He sighed and acted like it was the most massive inconvenience ever. Went out to my car. Said "I'll be honest with you bro I don't know how to test a battery, I mean, it's our policy the battery has to be removed." I asked if he could remove it. Nope. I asked if I could have to tools to remove it then. Nope. WHAT IS THE POINT IF THIS STORE IF NOT TO HELP THE LESS MECHANICALLY INCLINED WITH AUTOMOTIVE STUFF!?

well what can I say. I have been in the auto business for a number of years, and have delt with…read moreautozone, in California, and the results were not good...now I live in springfield il, and I have to say that the team at the mcarthur store, are the best. Misty..Bryan...Donny..the whole team takes care of business. very professional, and I have yet to have any issues what so ever. this is going on two years now. HEY..THEY EVEN PUT UP WITH MY VERY DRY SENCE OF HUMOR!!!!!. I will continue to do business with this team as business partners...THANK YOU MUCH TEAM MCARTHUR!!!!!! Eddie c/o PJP AUTOS....

Didn't even know what I was looking for existed in their store. I had to look up the sku and find…read moreit myself. I was told they didn't have it by the 3rd employee I politely walked up too of 6 working with 3 customers in the whole store. The other was a painter that had been at the register the entire time and still was when I left after looking up the valve stem puller online myself and finding it myself. Dipshits. Drive to Lincoln where the employees actually know parts or just go to napa. Dude literally didn't know what I was asking for and said "tire stuff is here" and pointed.. gtfooh. Bet thats one of the lowest earning stores they have.

They are honest and provide great value. Thank you Lauterbach man!! Will use again for additional…read moreservices.

They over charged my brand new ac compressor with 290 psi, once I went to check the lines because…read moremy ac wouldn't stop cycling, it shot so much uv dye out of it I got a full 32 oz out of it. They put a (used) re-manufactured caliper on my car, it started sticking and they melted my wheel speed sensor to the wheel hub assembly. I've had nothing but red flag after red flag from them. They sell their Napa select calipers for 200 dollars.

This used to be my go to place for any parts that I needed. My last 4-5 trips there have been…read morehorrible. There is always 1 person desperately trying to take care of everyone while you hear a group of people in just talking in the back. I usually order online to try and speed things up but am tired of having to wait 30 minutes just to pick up parts that have already been paid for. Or in yesterday's case they were "too busy to get ready" and asked me to come back today. Even if today's pickup goes smooth it will probably be my last. This place needs better management!

Sam was a great help to check my battery and alternator. He popped a battery in quickly and I was…read moreable to continue my trip!! Thanks!

My car was broken into and I had called for a quote and I was shocked to find it only costed me…read more250$ and if I went anywhere else it would've costed me 200-500$ more! They were really quick and they give you a rental car for your errands! The glass is identical to my jeeps window and I'm honestly happy I went here! I will be a returning customer!

Had to stop in for a repair on my company truck…read more The employees were awesome. Got the windshield fixed and with a very reasonable price. The waiting room was spotless and I was in and out in less than 30 minutes Thanks guys you are awesome Bob Illinois Treasurers Office