Only two minutes before closed. Online it shows pharmacy hrs later than 7pm…read morePharmacist denied my prescription by 7:05pm

I visited this cvs at 1550 Puente Ave, Baldwin Park,CA for the first time because it's right next…read moredoor to where my Grandma is being treated . I grabbed two packs of makeup wipes along with other items to hit a deal, but I accidentally picked the wrong count -my mistake . The next day I stopped in while at the hospital Nextdoor and asked the woman at the front with black hair if I could adjust the price. I'd only need to pay a few more dollars more to get the correct count and still receive the cashback offer. She just said , "OH , do you have a receipt?" I explained I'd bought it yesterday at this location and this is a simple fix. CVS is supposed to be customer service driven - what else are you doing here? Then she said she'd need to look up my account . Yes , that's literally your job. Another employee came over and started speaking to her in Spanish . I'm bilingual- I understand both Spanish and English but I choose English. Then I heard another worker scoff when she leaned what I wanted . First and last time at this location. I'll stick to the one located in Diamond Bar . It's 24 hours and the staff is actually pleasant.

The pharmacy feels overworked and understaffed. With several people in line waiting most of the…read moretime. The staff and pharmacists are friendly and helpful. Not their fault for the wait times. Please note, they are closed for lunch so be sure if you are picking up a rx you do so after 1pm or before noon.

BE VERY CAREFUL HAVING UPS PACKAGES DELIVERED TO THIS CVS LOCATION…read more I paid UPS an additional $7.99 to have my package delivered to this CVS because it required a signature. I went to the store twice to pick it up, only to be told this morning that a male individual had already picked up my package. How was my package released to someone who was not me? Was identification checked? Who signed for it? I asked to see the signature associated with the pickup and requested that they review the surveillance video to determine who took my package. They refused. This is extremely concerning. A package requiring a signature should not simply be handed over to the wrong person. I am not accusing any specific employee of taking my package, but I absolutely believe CVS needs to investigate how my package disappeared while it was in their care and who authorized its release. I will be filing complaints with both CVS and UPS and requesting a formal investigation. Until CVS can explain what happened, I would not trust this location with another UPS package.

Messy store. Workers not really that helpful. Seen better Walgreens. Very hard to find items that…read moreI'm looking for.

Its a ok store, did not hv most of what i came for and prices are almost doubled what you'd pay at…read morecompetitive stores, also I did not care at all for the "we're watching you but trying to pretend we're in the same exact same aisles you're in" ....feeling i kept having as a **black person** just trying to shop. The cashier was very nice.

The last few visits here were actually pretty good. Grabbed some premade food and the rotisserie…read morechicken was fire. They also had a huge stash of the BTS special Oreos so I was able to snag some. Was honestly surprised how clean and organized everything was too compared to last visits.

Thanks for the remodel (sarcasm). I wish I had a better market closer to my home. Now that Walmart…read morehas closed West Covina location the local Walmart is packed with people and of course their entourage. I go to store alone and actually do my own shopping. Why are people so damn lazy. Can't shop, put their carts back? This morning I went at 7 A.M. and store was already full. Full of those carts the employees use to fill orders for the lazy. Then you have people shopping staring at their phones and one bumped into me cause they can't possibly shop without staring at the phone. UGH ! Walmart stinks always has, always will. Please someone build a better market in the hood. 10 negative stars!

Pharmacists HE well-informed and able to answer questions about medications, their interactions,…read moreand proper usage. Friendly and helpful staff can make a big difference in my experience.

Staff is always friendly , kind any time you go. They all say hello and seem to be happy. They go…read moreout of the way to help you! I get vitamins from them that my Dr had sent me to get over 3 years ago and every 3 months I go and they still are so very helpful! The value of the vitamins are great, and the cost . I drive from Glendora to West Covina and worth it.

We've been waiting over a week for a response regarding critical medications, and still no one has…read morefollowed up. Today, someone finally answered our call -- a girl who spoke so quietly, she was impossible to hear even with the volume turned all the way up. When I asked her to repeat what she said, she just went silent and hung up. After that, every time we call, we're being redirected straight to voice mail. This kind of behavior is absolutely unprofessional and completely unacceptable -- especially when we are talking about people's health and potentially life-threatening delays.

Premier Pharmacy (which was acquired) was great. Polaris Specialty Pharmacy is awful…read more My issues started back in Nov. 2024 when I requested a refill and they denied it. Admittedly, this was a communication error between my doctor and I in regards to what my dose amount should have been. It was settled immediately and my doctor's office submitted a new "urgent" script to Polaris. In the following days, Polaris still denied my request for a refill, claiming they didn't receive anything from my doctor and I should contact them again. This claim was an apparent lie as my nurse practitioner called Polaris and confirmed they did receive my script but turned it down, and they couldn't give her a reason as to why (biggest red flag ever). When I finally did get a script delivered, it was the old WRONG one. Last month's prescriptions were never delivered and no representative ever responded to my attempted outreaches. My messages turned from blue to green and no longer say delivered (?) so maybe they blocked me. I ditched them today for another pharmacy. Overall: Communication was all over the place, they got scripts wrong, my doctor's office called them "sketchy" and you're better off using another provider.

I came to 986 Pharmacy to pick up a prescription because it's closer to my house, and it was my…read morefirst time here. I had a really great experience. This location is bigger than most of the other 986 Pharmacies I've been to, and the employee who helped me was very kind and friendly. I called ahead to make sure my doctor had sent over my prescription, and she was nice enough to get everything processed quickly. By the time I arrived, all I had to do was verify my insurance and I was in and out in less than five minutes. The whole process was fast and smooth. I also like that they offer free delivery, which is really convenient for times when I can't make it to the pharmacy. Everything was efficient, and the staff made the experience easy. They even gave me a small goodie bag with things like tissues, popcorn, and cough drops, which was a very thoughtful gesture. The pharmacy is located in a plaza with Aldi and Planet Fitness nearby, so it's a convenient location as well. Overall, I had a great experience and will definitely come back if I need prescriptions or vitamins in the future.

Been getting compounding medication for my son since October, 2025. Originally spoke with Nicole…read morewho went over the medication, side effects, information and more. She was super helpful! They schedule the medication to be filled and delivered every month and it arrived on time before he is out of medication. The text option is great and helpful so I can communicate with them regarding the medication delivery, and questions I might have.

Went to pick up prescriptions for my wife and I and I noticed coupons on the receipt…read more Still needed some vitamins C tablets, which were on sale for buy one get one free, great deal with the discount coupons. The cashier made sure I got every single discount available!

I had a really disappointing experience at this CVS pharmacy today. My prescription was not ready…read morefor pickup yet however the CVS app showed that it was still being "worked on." I simply wanted clarification on whether it was likely to be ready within the next few days or if I needed to contact my prescriber. Unfortunately, the pharmacy technician with the bad bleach job I spoke with was extremely rude and dismissive. She repeatedly talked over me while I was trying to explain my question, which made it very difficult to even get a simple answer. I wasn't upset about having to wait, I just wanted to understand the status of my prescription and what I needed to do next. As someone who use to work at a CVS pharmacy, I understand that pharmacies can be busy and stressful. However, customers should still be treated with basic courtesy and respect. Going forward I will have any future prescriptions transferred elsewhere. Below I have also attached a hair mask that I'm sure this employee would benefit from greatly.

Cant say enough good things about this pharmacy! They are on top of all meds orders and service is…read morebeyond top notch. They have plenty of parking on outside. Honestly, I never waited past 5 mins. They are efficient and quick to answer questions. A neighborhood pharmacy you can count on!

My whole family gets our medications here and rarely have any issues. Very helpful and professional.read more

Really every time I've come into this CVS the restroom is out of order! Come on! Aren't they…read moresuppose to have restrooms for customers

This is for the pharmacy. The person that assist me all the time is Melissa Hunter. I gotta let…read moreyou know. This Lady is wonderful. She is so old school and treats. Everybody's so well. She's so quick. She's so polite. I think she deserves employee of the month. I believe. She also deserves a raise. Beautiful young Lady. Always brightens my day. No matter if I'm having a good day or a shout out to Miss Hunter.