We had a major leak in our main bathroom in our condo and our entire 4 story stack of units. Our…read moreHOA hired ER Emergency Restoration to remediate and remodel all units. First, I want to say that the restoration team (the remediation team Armen and his crew, the remodel team, and Ruben) was absolutely wonderful to work with throughout this process, I want to give glowing reviews as they went above and beyond for me, with empathy, kindness, great work and great attitudes. When your home is under construction and chaotic, it's extremely stressful and you need a restoration team that has your back, is empathetic and willing to help. That is ER Emergency Restoration! I really appreciate their responsiveness and support, the whole team, including Ruben and Armen who communicated with me alot and reassured me on things I was concerned about. If we have any future work, I'd highly recommend working with them again and I hope Ruben and the ER team is who you'd call for future projects. I am so glad they were the team that fixed our units and they did such a great job with the remodel. True professionals. I will always call them if I ever need help again. 5 stars, 10/10 recommend them. Thank you so much ER Emergency Restoration team.

Our second-floor master shower drain line failed, causing water to pour into our first-floor…read morekitchen. Ruben and his team arrived within an hour and immediately began water extraction and setting up drying equipment to prevent further damage. Since we had just upgraded our kitchen, we were extremely concerned about avoiding any irreversible damage. Thankfully, his team did an outstanding job preserving everything they could. They thoroughly documented the situation, took photos, and clearly explained what to expect with our insurance claim--something that was incredibly helpful during a stressful time. After confirming there was no remaining moisture in the ceiling cavity or surrounding areas, they went above and beyond by returning to cover the ceiling. This allowed us to continue using our kitchen without disruption or worrying about exposed debris. Because of their professionalism and attention to detail throughout the process, we didn't hesitate to hire them again for the rebuilding phase. Truly a great team--we feel very fortunate to have worked with them!

I can't say enough good things about Bio SoCal. I needed biohazard remediation services for an…read moreunattended death situation, and from the very first call, Alan and Samantha handled everything with professionalism, compassion, and complete transparency. Scheduling was smooth and they showed up exactly when they said they would. Pricing was fair and clearly explained upfront -- no surprises, no pressure. They communicated every step of the way, so I always knew what was happening and what to expect next. What really stood out was the human side of their work. They understood that this wasn't just a job site -- it was someone's home and a difficult time for the family. They treated it that way. They also took the time to educate me about the specific issues that come with an unattended death situation, which helped me make informed decisions and gave me real peace of mind. The work itself was thorough and professional. If you're facing one of these situations -- and nobody plans to be -- Bio SoCal is exactly who you want in your corner. Highly recommend without reservation.

We hired Bio SoCal on recommendation by the mortuary after an unattended death in the family. Alan…read morewas efficient, kind, and highly responsive and they took care of the biohazard remediation for us quickly. It was a hoarder house so we also hired them to handle the clearing out of the home. Alan's son Duke lead a highly professional team who was kind, thorough, and highly communicative throughout the process. They ended up finding things I didn't know existed, and made a very painful situation easy and (almost) fun. They aren't cheap, but it's for a very good reason, and it was worth every penny.

We contacted Green Planet Restoration after our home was broken into. The intruder shattered a…read morewindow, hid in our gym room, and left blood on our equipment and belongings. It was late at night on a weekend, and after calling several other companies with no response, Green Planet was available and came out promptly. The representative and employees were very pleasant and professional. There was a discrepancy regarding the billing; however, they were very responsive and eager to help me understand the charges and resolve the issue. I truly appreciated their willingness to address my concerns. I would highly recommend them to anyone in need of biohazard cleanup services.

I had a leak from a bathroom upstairs. I feared it would cause mold. I had requested quotes from 3…read moreplaces. Green Planet was the first to come out. If you want water damage resolved quickly, they are what you are looking for. They were not the cheapest quote but they were the fastest. I got quotes from other places that included drywall repair but they were a few days out. So I decided to go with Green Planet because they could start immediately. The only thing was that their quote didn't include drywall repair. I was told it's another dept and I would need to get a quote or I can find my own handyman. Ok how much can it be? Well after the water damage was resolved, I started getting quotes for drywall repair. I found out it was very expensive. In fact, well past the quote from the other places that included drywall repair. If I were to do it again, I would get quotes for the complete work so I can compare apples to apples.

Fix My Home is a highly professional and dependable company. Darren is a clear communicator and…read moreexpert in his field, providing invaluable guidance throughout the project. The entire crew is incredibly thorough, efficient, and focused on delivering top tier quality. Anyone in need of a high caliber team should look no further.

Fix My Home provides exceptional professionalism and outstanding service. Their entire team is…read morereliable, detailed, and dedicated to delivering top-quality results on every project. I want to extend a special commendation to Darren, Alec, and Elijah. Their expertise, strong work ethic, and commitment to excellence truly set them apart. They make the entire process seamless. If you are looking for a dependable and highly professional team, Fix My Home is an excellent choice.

911 RESTORATION IS AMAZING!!! This will be a LONG but important and REAL review…read more.. Listen - As a top performing real estate agent in Los Angeles I constantly get calls from clients in emergency situations and that are looking for advice in super high stress moments!! And thank goodness I found a team that I can trust, after using so many companies prior that take advantage of people and their emergencies, it's everything to have people you can rely on and that will TREAT YOU RIGHT. From their service to their quotes and follow up... you don't have to think twice about "who you're using" in that stressful situation. Lemore and her team always take care of me and MORE IMPORTANTLY they take incredible care of my clients. I've literally had 5-6 jobs in the past 2 months in the community I live in and every single time Lemore ANSWERS the phone 7am, 8pm.... Literally 7 days a week... like nobody does that anymore ... NOBODY!!!! She respond quickly, communicate clearly, and handle everything with a level of professionalism that gives me total confidence every single time I refer them. My name and reputation are on the line with EVERY SINGLE recommendation I make and honestly? It's incredibly comforting knowing I have the best restoration team on standby ready to step in right away, take control of the situation, and help me guide my clients through a very stressful experience. Aside from this, you can TRUST they will give you the BEST value and price from the moment they give you a quote... they will always take care of you!!! Thank you Lemore (and team!!) idk what i would do without you guys... anybody that has any questions can message or call me directly at (310) 308-6685. Matthew B. Top LA real estate agent

I was having an issue with mold and called around to different companies to get the best quote…read more Roee was very responsive and came out to do an inspection. He was very thorough in investigating where mold was in my new home and was very professional. The only problem I had is that the quote I received from him was out of my budget. I would have loved to use 911 restoration but I had to go with what I could afford.

How do you describe superheroes?…read more My family and our two Golden Retrievers are among the thousands of families displaced by the January 2025 fires in Los Angeles County. We, the victims, have been trying to navigate a situation that feels like the Wild West ever since. Government officials, specialists, experts, insurance professionals, and others who should know how to guide us are providing little clarity on the path to restoration and the next steps to returning home. Without Servpro of Hollywood Hills/Los Feliz, we would be lost without direction or help. Before sharing our experience, it's important to clarify that not all Servpro locations are alike. Each franchise operates independently, with different owners, leadership styles, work ethics, and team members. We've learned that it's essential to not only find the right company but also the right leader, project manager, supervisor, and team. Servpro of Hollywood Hills/Los Feliz has been nothing short of amazing. March 25th turned out to be an unexpectedly emotional day for our family. It followed a week of dedicated work by John Wilson and the Servpro team, who took the first steps to help restore our house and make it a home again. We are truly grateful for their outstanding service, proactive management, regular updates, and clear communication. They consistently deliver high-quality results, and we cannot thank them enough. Our two neighbors praised the team at ServePro of Hollywood Hills/Los Feliz, and from our initial conversation with John Gamburian, we quickly understood their enthusiasm. John G. projected a calm confidence that reassured us that he would manage the details, care for our home, and look after our family throughout the process.  During our initial walk-through with John G. and Liz, we felt a strong sense of understanding and empathy from both of them. We were confident we could trust them to restore safety to our home. John G. managed all aspects of the project efficiently and optimistically, from navigating the challenging communication with our insurance company to outlining the precise specifications needed for the work on our home. This was very reassuring. Meanwhile, Liz's grace, comfort, and genuine appreciation for the unique design and elements of our home provided additional solace. John G. was transparent about the company's current workload. He didn't make idealistic promises and instead provided a realistic timeline for when he could start our project. He asked us to be patient while he prepared a spot for our job in the queue, and he delivered on his commitments as promised. The start day arrived with great anticipation as we all looked forward to this moment. A large crew of over a dozen people was ready to begin, with John Wilson leading the way. John's exceptional service, attention to detail, and demonstration of patience, knowledge, and kindness were commendable. Throughout the chaotic week, he remembered the minor details; for instance, during the final walk-through, he took the time to arrange things I had briefly mentioned the week before. There was a sense of concern as we prepared for the pack-out of our most cherished items, which carried precious memories. However, we soon felt at ease watching the team handle our belongings with care and personal attention. John W. had the team operating like a well-oiled machine, which was a testament to their efficiency and professionalism. This left us feeling secure and confident in their abilities and our possessions' safety, a feeling that stayed with us throughout the restoration process. One particularly heartwarming moment we captured on our Ring Camera showed two workers walking away from our property with their arms resting around each other, like two gentlemen reflecting on a long, grueling day's work, grateful for each other's support. This display of camaraderie among the team members was a constant reminder that we were not alone in this journey. Trusting others can be challenging after experiencing a national disaster, but we found two true superheroes, John Gamburian and John Wilson. John G. guided us in understanding the bigger picture and helped us navigate the complex details and specific language of insurance policies and claims. He covered all aspects of the process, including smoke damage remediation, physical damage repair, exterior hardscapes, pool restoration, and overall mitigation. Meanwhile, John W. led the team with outstanding service. His meticulous attention to detail, impressive patience, expertise, and compassion made a significant difference. We are genuinely astonished and forever grateful for their efforts. After completing the first phase, we took a moment to breathe and felt a profound sense of relief, a sign that our home was on its way to being restored. As you navigate this mountain, do not hesitate to call on Servpro of Hollywood Hills/Los Feliz to come alongside you, with value and confidence.

We were displaced by the Eaton Canyon Fires. We had a huge amount of "contents" in our home (a…read morerental). We thought going to a single owner small business over a chain/corporation would give us better and more customized help to match our needs. It did not. We ended up switching, on the experience of our neighbors, to ServPro Hollywood Hills/Los Feliz. They were awesome. They cared. They also had a A-class team of experienced and professional people who also carried that culture of caring and hard work ethic to get the work done quickly but in an organized and caring fashion. John G and his team made a plan to fit our needs, and listened to what we needed and accommodated our special requests. All while keeping the work close to the original quote (which most mitigators blow past). The owner was also extremely kind and worked with us to provide the best service for our budget (as well as accommodating our needs to have extra time to disposition contents that might have been a total loss). I would highly recommend this branch of ServPro to any family in need.

I had a leak in my bathtub on the second floor that leaked down to the laundry room on the first…read morefloor. It was a mess! So I called Servpro- and Chris answered. He was very helpful and guided me through a temporary solution before they came and checked it out. I really appreciated his promptness and professionalism. Hopefully I don't have any more leaks in the future, but if I do, I will be calling this Servpro branch again.

I have used Servpro twice now, once for a rental property and the second for my personal residence…read more I was beyond satisfied with their work both times. The level of professionalism and dedication demonstrated by the workers and their supervisor, Raffi, was beyond exemplary. I hate to admit there were times when I texted or called Raffi after 9pm at night but he always made himself available to answer my questions and never made me feel bad about it. My rental property was an unusually complicated and stressful situation and I probably would have lost my mind if I did not have Raffi's level-headedness and willingness to go above and beyond to keep everyone involved satisfied.

PuroClean of Long Beach is an excellent remediation and repair company. Robert Placencia was…read moreexceptionally professional as were all of the members of his team. I would highly recommend this wonderful company. I had the best experience. They were professional, on time, kind and compassionate.

Richard De Haro, owner PuroClean, was so kind on the phone and made an effort to come right away. I…read morehad horrible mold from a leaky water heater that had been dripping for years undiagnosed and the black mold was hiding under the cabinets and flooring. And, right where my grandchildren played. I was horrified. He was kind and gracious and did an incredible joh. He HEPA vacuumed and sprayed for mold contaminants and thoroughly cleaned and gave me an incredible price. He assessed my entire house, every room, door, bathroom, under every sink and did a thorough walk-through to make sure there was no more mold anywhere else. Bravo and thank you to incredible Richard!!

We just had an inspection but the inspector was very knowledgeable and thorough. They recommended a…read morecautious approach and we really appreciated their integrity and the information.

They really are attentive to your needs from the initial phone call they start answering &…read moreservicing you immediately. , Vivian called me and started the ball rolling , then Jonathan and Derrick. I appreciate that they communicated with the insurance company and dealt with the technical issues. Derrick has very been patient and understanding . A consummate professional . He sent me Victor Mendoza Sr. to assist me the 1st day of clean- out. He is superb , efficient and an excellent worker . Although , it's the beginning of the project - I can recommend this company to anyone seeking this type of service .

When a substantial leak drenched our crawl space, I needed help urgently. I called Frank on a…read moreFriday night and he was able to send his team the following weekend. His crew is professional, punctual, and patient. I'm an over-planner and worrier, but Danny and Daniel were always patient, kind, and thorough in their explanations, putting my mind at ease. Frank was also always accessible over the phone and text message if I had additional questions about scheduling and the scope of work. The company also offers general construction services, and Frank offered a bid to patch an exterior stucco wall that our plumber had to get into. Based on our positive experience with the concurrent moisture mitigation work, we decided to contract with Frank on the patching project, too. All in all, I wouldn't hesitate to work with Frank and his team again. I highly recommend Save The Day Restoration!

Save The Day Restoration was awesome to work with. From the moment they showed up, they laid down…read moreplastic walkways to protect my wood entryway and the clean carpet they had to walk over. And then they created a containment center in both affected areas that had CDC energy! It immediately gave me confidence that they were going to take the job seriously and I was in good hands. At one point, I realized the downstairs carpet padding hadn't been removed (after they had already left for the week on a Friday), and I assumed I'd be stuck waiting until Monday. Instead, they turned around and came back within minutes to fix it. That kind of customer service is not something I experience often. Their quote was definitely higher than the other company I got an estimate from, but I felt like they were the ones who were going to do it right and not cut corners. I feel good knowing I won't have to worry about hidden moisture or mold down the line. Huge shout-out to Danny, who gave me the estimate and led the job, super professional and clearly knows his stuff. And Daniel, who felt like his right-hand guy, was incredibly respectful and kind. Honestly the whole team was great. I rarely walk away from vendors feeling this satisfied, but they really lived up to their name. Highly recommend.