Truly exceptional, above and beyond: excellent communication, workmanship, and timeliness. A…read moretotally different dynamic than the typical contractor experience. Derrick helped me navigate a very challenging situation to rebuild the entire back wall of my home and attached deck due to water damage. Scope: New insulation, plywood sheathing, composite siding, soffit, and fascia for back wall. Replaced rim joist, headers, and other structural wood as needed from water damage. Re-installed windows and sliding glass door incorrectly installed by previous contractor. Rebuilt pressure treated wood deck with improved layout. Derrick's attention to detail and pride in his work translated to a solution that addressed all of my goals and helped me understand mistakes made by previous contractors. He spent hours reviewing options and brainstorming with me as more damage was uncovered and the scope had to expand as we went. Overall, could not be happier with my experience and would highly recommend.

I called and completed request for quote online and got a response after 4 weeks asks for address…read morewhich I gave owner and never heard back S

Outstanding customer service, attention to detail and an incredible one man crew for the deck. I…read morewas skeptical of the one man decker, but, after watching him work, I wouldn't accept any other crew. Not the cheapest but worth the $$ for piece of mind and much better service than other contractors. Patio crew was fantastic too, solved a water drainage issue on the spot because they knew what they were doing. Highly recommend.

I can't recommend Platinum based on the errors on my recent install…read more 1) No seam tape on joists (or sealing of exposed wood holes after nails were removed). No recommendations or ideas presented. Only to say the tape wasn't included in order. Carpenter suggested I should have purchased tape. I said it wasn't offered. 2) cement step was poured at base of new steps because the new steps didn't align with the tear off staircase. Poor job, cement splash on new deck stairs. Design flaw in new stair layout caused base to become issue. Homeowner cleaned but step at base of new steps looks terrible. 3) casement window NOW blocked from fully opening. I have attempted to get Platinum to correct this flaw on design. Old staircase steps and railing did not interfere w window opening. I did not get the customer service I expected after paying $30k for a new deck surface. Btw their model is to collect $ up front print to acceptance. Using contract workers that have limited experience and equipment. Naperville homeowner July 2026

They have decks down to a science. 8 week lead time. Fast installation and high quality…read morecraftsmanship. Turned out beautiful. Easy to work with.

Royal Deck resurfaced my deck this summer. My wooden deck was in bad shape despite being refinished…read morea few years ago. They did a good job setting expectations, delivered as promised and did a great job. I would use them again in a heartbeat. Pictures attached. The gazebo and patio in the pictures weren't part of the project.

The top portion of an exterior trim window on my second floor was starting to rot and peel away, so…read moreI was looking to have someone to be able to remove and replace it. It was a bit of a tricky job due to the trim being arched, which meant it had to be traced and cut appropriately. I had the pleasure of contacting David, whom I asked several questions of how he would go about the process and I felt very comfortable with everything he walked through. He scheduled the work for a couple weeks out, text notifications let me know when he would be arriving and he was able to complete everything within a few hours. David cut the replacement beautifully using PVC so there is no maintenance on it in the future and caulked / sealed up all points of exposure to rain. He was very efficient, kind, and answered all the questions I had since I'm learning to do these kinds of tasks on my own. The pricing was extremely competitive and there's no question that I'll have David back pretty soon for other jobs around my home that I'm not comfortable handling. Highly recommended, thanks again David! Best, Charlie

I have used Dave many time the last few years and there is nothing he can't tackle. He and his team…read moreare always on time and are very professional. I am amazed how quickly he gets projects done without sacrificing any quality as the job doesn't get dragged out! Dave goes above and beyond when trying to solve and repair an issue and you can't go wrong in hiring him for any home project!! Frank

I had wood window and garage trim replaced with PVC. Excellent work and plan on rehiring for more…read morerepairs.

Helped us repair/replace the rotting wood and sill plate around our front door. The work was well…read moredone and we can't recommend him enough!

I highly recommend Sean and his team to all of my neighbors! He is very talented at building decks,…read morethey do wash and stains too. Very knowledgeable and he was looking out for our best interests. Great communication and answered all of our questions thoroughly. Love our new deck!

Terrible experience. We had them out right at the very beginning of the season (knowing that…read moregetting on a contractor's schedule in the Spring is important and can be a process) to give us an estimate. After a small number of quick email exchanges, we arrived at general terms. Then the fun began. We then waited weeks to get an updated estimate in writing. Sean would often take a week to respond to simple email requests. He promised information was coming. Never did. After almost a month, my wife emailed (she called first, but their voicemail was full...seriously?) and was responded to by Jesse, indicating that Sean had experienced a personal difficulty (totally understand...things happen), but that he would forward things the following day. The next day (which at this point made it a month of back and forth) Jesse emailed me to let me know that, due to his personal situation, Sean's crew was sidelined and Jesse's crew was already booked out for months and would be unable to do our job...at all...and they were "passing". All this after being apologized to literally 48 hours earlier and told by Jesse that he would get our updated estimate so we could move forward. Wow. People wonder why contractors have bad names in general. I had been ridiculously patient. I even would have understood if I had been told that, due to a personal issue, our job had to be pushed back a few weeks. However, to be intentionally strung along with multiple assurances over and over, only to then be dropped and left high and dry? Absolutely horrible. Jesse also apparently trolled my wife online (creepy and weird), found out she also has her own business, and made a veiled threat in an email that he hoped that she never experienced a personal challenge similar to Sean, became short staffed, and had people write negative reviews about her business. Again...wow. Stay away. Far away.

Extremely disappointed with our experience with Certified Fence & Deck. We paid top dollar prices…read moreexpecting quality craftsmanship and materials, but unfortunately, the work did not come close to matching the price. The gate door and posts are leaning and uneven, and the gate that was installed was such poor quality that we ultimately had to pay another $500 to have someone else install a proper gate. That is an additional expense we should never have had to pay after already paying a premium price for a fence. The fence was also only given one coat of paint, and it is very noticeable. A second coat should have been applied, and the installer knew that. The finish is uneven and does not look like the quality of work you would expect from a company charging what they charge. We also discovered that the wrong type of nails were used, which is extremely concerning because it can affect the longevity of the fence. When you're paying top dollar for a fence, you shouldn't have to worry about whether the proper materials and installation methods were used. The biggest issue, however, is the warranty. They claim to stand behind their work, but when we brought these problems to their attention, they did not stand behind the work the way we expected them to. At this point, we've paid premium pricing, been left with poor craftsmanship and questionable material choices, and then had to spend another $500 out of pocket to correct part of the work. If you were considering them, DON'T! I strongly recommend asking exactly what materials will be used, and getting very clear information about what their warranty actually covers. For the amount of money we paid, we expected a fence that was straight, level, properly constructed, properly painted, and built to last. That is not what we received. I'd give them zero stars if I could

From the owner: My name is Bill, and for nearly 35 years I’ve been perfecting my craft in carpentry. My services…read morecome at an Incredibly fair rate, and I never sacrifice quality. A happy client is a repeat client.

From start to finish the team from Deck Doc provided outstanding service. Open communication and…read morefollow-up. Our project included our western cedar fence and our 20 years old Australian wood table and benches. Dave took the time to research and find the original treatment product recommended for the table and benches! When we witnessed his service team flipping the benches and meticulously sanding and treating the bottoms my wife expressed her complete admiration, "Even I never did the bottoms!" Cleanup was spotless! All 5 stars earned! Thank you! Gerald G.

Igor is a genius. The workmanship was first class. More importantly they answer the phone. They…read moreshow up. They do the work after a professional estimate is provided in writing by the other great Sean. Then they do the work as promised. It is magnificent. Don't hesitate. They are highly repudible and I would not hesitate to employ them again. Great job. Thank you.

Great company. Wendell and Fred are the best. They were efficient, super nice and I am happy with…read moretheir work. Thank you!!

Wendell, Fred, and Jerry were outstanding: professional, communicative, thorough, and polite. They…read morereplaced the drywall in an area on the ceiling above my garage door, and even though it's an area that's hardly ever seen, they made it look brand new and melded it seamlessly with the surrounding drywall. I could not be more appreciative.