I was referred to 770 Home remodel from 770 Water Damage & Restoration. They assured me that this would make the transition from water damage mitigation to reconstruction seamless.
When I first called, they explained their process of waiting for the insurance adjuster to send an estimate before creating their own.
They never sent their own estimate nor the contract. They wanted to work off of the insurance adjusters estimate and get started working ASAP, regardless if the paperwork was done or not. When I asked questions regarding the contract, I was made to feel as if my questions were annoying and irrelevant.
When the contractor arrived at my home, we started noticing the discrepancies in the work I needed done, vs what they were told to do. I called the offices, and spoke with Rosa and Zoiya several times to figure out what went wrong. They told me my insurance adjusters estimate was not enough to cover all the work that was written. I was quite frustrated that they disparaged my previous questions and then didn't communicate with me what needed to be done before the contractor arrived. I reassured them I'd get the approval and money for the additional work, and begged for them to finish everything in one day (it was a small job). They refused. The money was approved (same day), and I got confirmation from the contractor that they'd return the next day.
That night, I get a late night text from the office stating they had not scheduled the contractor to return (when I had taken the day off work to supervise). When I called the offices, they told me I should be grateful that the work was being done as fast as it was, and it was my fault for not getting their additional money. I had to reschedule for a much later date, with little communication from 770 Home Remodel.
Following the completion of work, I was hounded relentlessly for the final payment. The offices called and texted from several different phone numbers. My overall experience with 770 Home remodel was quite unpleasant. I would not recommend their services until they learn to communicate better on the office side. The contract work itself was adequate, but the way I was spoken to as a home owner was disrespectful. read more