I bought valve covers. During installation, one broke, at the stamping bend, near a bolt hole…read more I'm sure I didn't over tourqe it, as it was less than 5 foot pounds, but it really looks like it was human error, over tightening, during installation. Summit took my word and sent me a replacement. They also gave me a discount on the gasket as my old one was wrecked in the corse of dealing with the defective valve cover.

There customer service is Exceptional. I had an issue with…read moredelivery and never have I had customer service like this Business.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

I'm not really not the type to ever leave reviews but the customer service at this place is…read moresomething else . First I have called over the phone to ask a question and the guy that answered did not sound happy at all like if I had ruined his day . And when we got to the store it was the same story . Went to another oreillys auto store had a way more helpful experience at another location.

I had an amazing experience here. Shout out to Chris who helped me out and explained what was…read morehappening to my truck and really helped me out. I bought some batteries for my diesel truck in California a year ago. They were cracked and I had my receipt. I called the store and they said they would be happy to replace them for free. Per store policy they weren't allowed to touch my truck but they did everything they could to help me get the old batteries out and install the new batteries. They gave me tools and were extremely patient with me considering I don't know much about cars. The entire store staff was polite and extremely helpful, thank you all!

I ordered a part on line for pick up at this Napa store. I received a call from that store and was…read moretold that they could crossover the part I ordered and I could pick it up the next day. They said it would be available any time after 8:30 am on Saturday. I drove an hour each way to get the part. When I arrived they couldn't find any record of my new order and said that if I hadn't canceled my on line order that the parts would be there. They were not of any assistance and acted as if I was bothering them. I know that Napa customer service has fallen off in the past few years but I did not expect the brush off I got from them. This is the last straw.

Came here to drop my truck off and the workers were very friendly. Took off to run some errands and…read moreI received a call 30 minutes later to inform me the truck was ready. Would come again.

Horrible service.. I came into the store needing some…read moreparts. After standing at the counter for a literal seven or eight minutes, some giant sized woman walked up to the counter, three registers over, and sat there eating a doughnut, just staring at me..... I asked if she could help us and got no response. No one else seemed to be in the whole store- I just left and went to O'Reilly's...

Mike was very hospitable and accommodating traveled pretty far on foot to get a part and he looked…read moreout for me I was damn near bout to pass out and he helped me with two bottles of water it was enough for me to keep pushing forward after receiving the parts there he really is a good guy excellent customer service as well!

Recently had a vehicle that needed to be salvaged. It was not one of mine, however a coworker's…read moreSon. We tried to have the vehicle picked up, however the paperwork was not in order. We were asked to bring the paperwork to the Sparks pick and pull. I arrived or p.m. Saturday afternoon and you have to go around to the side. There's a little sign that says to sell your vehicle. As I entered, there was a girl sitting at the desk. It's a really small area, however, the girl did not look up or acknowledge me. She finished doing her paperwork set up, walked out the back door. she came back in and commented that something had gone wrong but she fixed it. Then she was really nice to me. I showed her the paperwork, she said she was not able to help us and that he had to get the actual ownership certificate.

There's only one word to describe this shop and the people who work there:…read more AWESOME !! Josh was the first employee I dealt with. He was VERY friendly and helpful, and it seemed that he was still in training. But no worries, because Eddie came to assist him and completed my MANY questions about the covers I was interested in. I finally settled on a leather-looking seat covers with tan imitation ostrich panels (side bolsters). Eddie was very thorough about my special order, and he made absolutely sure that the covers would fit BY CALLING the supplier/maker, mainly because these covers were VERY pricey. He told me that they would arrive in a couple of weeks. The covers came about 10 days or so later. Josh set up the appointment and I was on time with my limited production 2025 Toyota GR86 Hakone Edition, 1 of 860 produced in the United States. My car had tan stitching all over her black interior, and I wanted to make sure it would match. Owner Daryl and Eddie quickly and methodically installed the covers while I browsed next door at Sportsman's Warehouse. After about 45 minutes, I decided to go back to Motor Sheep and wait it out. Another 10 minutes go by, and Eddie returns from the back and informs me that my car was done. I go out and take a look at their work. My jaw dropped to the asphalt because (1) I COULD NOT believe how GREAT the covers looked, and (2) the tan panels PERFECTLY matched the tan stitching of the interior. Really, it was as though the car came stock from the factory looking like that !! I know these guys probably struggled to get them on, because the covers were on TIGHTLY, with no visible sags, looseness or flaws. From the time I initially walked in their shop doors, to me driving away sitting on my new covers, I was treated with respect, patience and professionalism. So if you want to protect your investment, and are looking to install some great-looking seat covers, I highly, HIGHLY, suggest you give Motor Sheep a try. (Note: When we bought our minivan 7 years ago, we got seat covers from them as well. They were located near the Meadowood Mall back then, and were treated with the same professionalism. It's refreshingly nice to see that they STILL uphold that standard). THANK YOU MOTOR SHEEP !!!!

My one regret with my last vehicle was not getting seat covers…read more.. So when we bought my new car the first thing we did was head to Motor Sheep and talk to them about seat covers. The employee was very knowledgeable and answered all my questions, we ordered the covers, they took about 4 weeks to make (which was how long they estimated). Installation took about 2 hours and they did a fantastic job. The employee went above and beyond helping me with the kids car seats, taking them out and putting them back in nice and snug after the seat covers were installed. They even cleaned my seats before installing the seat covers like I'd asked them. Thank you!! Very happy with the fit. They are nice and tight! Worth every Penny and would recommend to anyone wanting seat covers. Thanks Motor Sheep

The alternator I purchased from O'Reilly's on Prater failed for the 3rd time since last November…read more O'Reillys was on the hook to pay for the labor to replace it, AGAIN, but once you factor in the cost of towing, rental car, time away from work... I'm still guaranteed a loss... end of story. BIGTIME THANK YOUS to the store manager Will !!! Will set me up with Reno Vulcanizing (walking distance from my apartment at the Waterfront) who, at no cost to me, replaced it with an upgraded version with double the output. Because of Will this story kinda has a happy ending.

O'Reilly will refuse your battery warranty claims because they rely only on their quick conductance…read moretester -- and if that tester says "Good," they will not replace the battery, even if it fails under real‑world load. The conductance tester, not a load tester, so it does not put the battery under a real electrical load. That means it can say a weak battery is "good" even when it fails under actual vehicle demand. conductance analyzer -- usually a Midtronics handheld unit. * It measures internal resistance * It estimates Cold Cranking Amps (CCA) * It does not simulate starter load * It does not stress the battery This type of test is fast and safe, but not definitive. So they choose the safer, faster method -- even though it's less accurate. The part they don't tell customers Conductance testers are designed to reduce warranty payouts. They fail fewer batteries than real load tests. That saves the company money -- and leaves customers stranded.

Let me preface this with i am and older woman under-gojng medical treatments and probably…read morehyper-sensitive. That being said here is my most unhappy and disappointing experience. We purchased a battery less than six months ago from Napa in Lake County CA. My reno dealership did a diagnostic and told me it was bad. So having my invoice, battery in the car (with a 3 year warranty) I go to this store looking for help. I wanted them to test the battery and if necessary to replace it. I was told I would need to remove the battery and bring it into the store, let them test it and then I would need to take it out of the store and replace it into my car. Other auto part stores I've worked with will test the battery while still in the car. My HUGE disappointment is that the staff didn't seem to care enough to find a solution to help me out. I am saddened that their lack of care or compassion for a fellow human and the "policy" of the store takes precedent. I was looking forward to developing a professional relationship but NOT WITH THIS STORE OR THE ONE ON BENNIE. What has become of customer service? Christy Aguirre

Really helpful staff and a barn full of parts. If they don't have it in store, they'll get it for…read moreyou while you shop nearby so you can swing back by.

Jeremy is terrific, he has helped me with Subaru parts many times. Great prices and great…read moreselection! -

Needed a very specific headlamp, took them 3 minutes on the phone to figure it was in stock, by the…read moretime i arrived they had already taken it off the old vehicle and gave it to me clean, new looking and for a reasonable price and they were friendly, professional and quick!!