Been coming to this particular store for over 12 years now and I must say after the Transition of ownership the service has gone downhill! I've had several unpleasant encounters with the staff. The night person Sunny is very explosive and defensive and will get into a heated argument with customers. I went in the store today and he did not even give me an opportunity to use my $2.49 saving that pop up on register before the customer pays. He just automatically delete the option from the screen and charge full price! When I said I wanted to use my point for the savings and that he did not give me a chance to accept the savings he BECAME EXTREMELY EXPLOSIVE, LOUD, CONFRONTATIONAL, and STARTED YELLING AND SCREAMING ABOUT OTHER CUSTOMERS NOT COMPLAINING ABOUT HIM DELETING IT TJAT THEY MENTION THEY WANT TO SAVE MONEY WHEN THEY WALK ON THE STORE! EVEN AFTER I PAID HE WAS STILL VERY MUCH AGGRESSIVELY YELLING!
He also pours the old milk from coffee station into the New milks and creamer that he opens daily. I have asked him not to do that several times because that is a health hazard for the customers (pouring open containers of milk into brand new milk that he opens FOR COFFEE SERVICE, it's not only confusing for recalls, it's also hazardous for Cross contamination) yet he continues to do it daily!
I mentioned it to Roberto"the manager" several times but he is very passive and will not say anything!
I also asked another staff member Hussain to please wear gloves on both hands because he had on a cut on his thumb with a filthy bandage and that was again a public health concern he too became combative and upset saying he had one glove on the hand that was holding the tongs with yet his thumb that was infected and inside of the hot dog box. I have to confronting him. I went onto use the restroom when I came out, he was laughing about it talking to Roberto and very upset. We went by and I still observe him only with glove on while serving food. (Not to mention that I have brought this to the owners attention)
Yeah, also times when the line is really long and Roberto is sitting in the office on his fact-time or having breakfast as soon as he arrives to work! I am fed up with SUPPORTING CRAPY SERVICE BUSINESSES!
All staff need to be retrained! read more