i have been going in this 7-11 for 30 years now! last night my van broke down, it is raining and around 12:00 am a friend of mine came over to give me a ride to 7-11 to get change! the next morning my dog groomer was coming to clip my puppies nails, and i knew with it raining and my van broke down i would not make it to the store before my puppies groomer came to my house! i had to get change for a $20,00 bill!! while at 7-11 i went ahead and bought my honey a coffee rather than asking the clerk for change for my $20,00 without a purchase! while at the counter i pit my purse on the counter and retrieved my money from it(to which i had (( 3-$1.00 bills and a $20,00 bill ...that's it!)) i handed the clerk my $20.00 bill instead of the 3-$1,00 bills because i needed the change for my dog groomer!! the clerk handed me my change which was only a couple of dollars and change!! i then reminded him that i gave him a $20,00 bill!! he abruptly stated no it was a $5.00 bill!! and he laughed and tried to carry on to the next customer !! i was shocked and insisted him to give me the rest of my change!! still denying me and speaking another language with another clerk and laughing, pushing my issue aside and saying that i was wrong and to come see at 6:00 am!! well, i had my friend take me back at 6:00 am when the boss was there and we can look at the video...i was restless all the rest of the night, needless to say, but was kind of eased a bit knowing that the truth will come out of this when we can see the video at 6 am!! the boss had both the clerks in the office first and upon exiting the office they were laughing and high 5 each other! wow! when the boss approached me he stated sorry man but our video shows you handed the clerk a $5.00 bill!! i was shocked to here of this nonsense....i did not even have a $5.00 coming in that store!!! so i insisted i see the video!! he showed me the video of me handing the clerk a folded bill( you could not see the denomination!!) i asked to zoom it in!! he must of told me that he couldn't do that!! what??? then he was hurried to tell me watch what my clerk does with your money....so, you see the clerk put the bill he received from me in the second slot from the right in the cash drawer!!! he quickly says see he put it in the $5.00 slot of the cash drawer, and was telling me now you see your proof leave my store!! would not even let me say a word!! shoving me out of the office grabbing his phone saying he is calling the police !!!! wow!!! really !!! i did hand that clerk a $20.00 bill that is all i had!! as i was leaving the store i bent over the counter to view the till drawer as the clerk had it opened and noticed something odd....at that moment he had his money flowing backwards in his cash drawer!! the ones were to the far right then the fives, tens and twenty's were in the slot to the clerks far left side!!! they changed his cash around in his drawer to show me the so called proof on the video was him putting my money in his $5.00 slot of how his till is viewed now in real time but you cant tell the denominations in his cash drawer by the video without zooming it, to which he said they could not zoom!!!! that clerk ripped me off!!! and i am very upset about it because i could not have my puppy's appointment full filled this morning because that clerk stole my change!!! that is the very, single reason i went to 7-11 to get change for my $20.00 bill!! and i am very upset that i have been a customer there for 30 years and for this to happen, i will never go in there again!!! i am not lying and this is heartbreaking!!! and to be calling the police on me !! i chose to leave because of their harassment to cover their thieving way, was overwhelming to my friend whom gave me a ride,twice, in the pooring rain,
the clerk and the boss, while we were sitting in our car waiting, talking, were taking pictures of us and my friends car!! why harass us? what did we do?? absolutely nothing!!!! i am very upset that a local business, a franchise is handling us customers this way!! i want my money!! read more