I visited this 7-Eleven with my daughter to get a Slurpee, and unfortunately the experience was extremely unpleasant from the moment we walked in. The store felt uncomfortable and unwelcoming. There were three employees present, and their behavior made both my daughter and me feel uneasy. As customers, we should be able to shop without feeling scrutinized or uncomfortable. The condition of the store was also unacceptable. The Slurpee area was filthy, with sticky residue on the floor, spills all over the machines, and product splattered across the surrounding counter surfaces. The entire area appeared neglected and in need of immediate cleaning. The store itself was also very warm inside, which only added to the discomfort. When we approached the register to pay, the employee assisting us behaved in a manner that made me feel extremely uncomfortable. His demeanor and actions were inappropriate enough that I left feeling unsettled by the interaction. Additionally, the exterior of the building appears to be in poor condition. The roofline at the front of the establishment looks as though it may be sagging or in need of maintenance, which further contributes to the overall impression that this location is not being properly cared for. This location has been declining for quite some time, but this visit was particularly disappointing. Basic cleanliness, professionalism, and customer comfort should be expected at any business. I hope management takes these concerns seriously and addresses both the condition of the store and the customer service issues. read more

Would give zero stars if I could. Been shipping here for 8 years because it's across the street from my job. The customer service is horrendous, the employees are rude, they consistently profile me as somebody who steals despite the fact that I've been here multiple times every week for 8 years. It's just too much at this point. I was willing to deal with it when I was younger, but this amount of time passing is ridiculous. They ask to check my pockets every time I go in despite me just getting a Gatorade and maybe some chips. The owner has literally grabbed me by the pants pockets before and tried to remove items from my pocket by force, despite me voluntarily offering to to show them all my belongings to prove I did not steal. I have all of this time stamped and documented and plan on taking it to court as well. So long story short, I suggest avoid this 7-Eleven or reporting the owner. read more

7-Eleven - The worst 7-Eleven in California - Convenience Stores Near Me - Agoura Hills, California

Went there last week. Wanted the Fresca slushee. Poured some. It's was not clear like lemonade ( I had had one of these at another store and they are very good), and his one was green and slimy. I tried to tell the clerk at the counter but he just said nothing. Then I spoke to a woman who then went with me and tried the bad batch. She said it was fine and I sad it was bad-green and slimy. Not even icee consistency. She kept arguing with me that it was fresh and good .. so I walked away and said that after 42 years patronizing the store I would never come back. She made me fell like I did something wrong when the product was clearly bad .. don't go to this store.. read more

Showed up this morning. There was a sign on the door saying "will be back in 5 minutes" ok. Waited 15 minutes and she finally shows up and opens the door. At this point there were 2 other customers waiting. I get to the counter to check out and she's on the phone not paying attention to her customers and the store and barely says a word to me while I'm checking out. Unfortunately this used to be a good location when I came in middle school since it was around the corner. It's gone downhill since :( read more

Wide variety of cooler drinks but for some reason there's a hot spot in the middle of the store, with melted/stale products as a result. Bought a $4 fiber bar and really considered trying to return it because it was melted inside of the packaging due to this heat vent near to the products. read more

I get off work very late and often want to buy a bottle of wine to wind down on some nights. It says they're open 24 hours but they close an hour early, or even earlier for their 4 hour break?? Usually breaks are 30 minutes to an hour but every time I go to get a bottle they have the doors locked. At least be honest about your hours of service... I'm so tired of showing up hopeful and the doors being locked earlier than the time legally available for alcohol. Every. Single. Time. The clerk is always on their phone during business hours and wont open the doors during late business hours when they're supposed to be open. Please use a set schedule. They close early disregarding the actual hours they say they're supposed to be open.... read more

Horrible customer service, shut down the slurpee machines 3 years in a row on free slurpee day and stuff are often horribly rude and disrespectful, not to mention how they frequently remove discounted items from the shelves when the 7/11 app offers it such as 1$ small slurpees. The final issue that I have not experienced but may I know have is that they have taken customers cash and shorted them of charge and played dumb when called out. Absolutely ridiculous, take your business to another 7/11 read more

Terrible customer service. I walk in and stand directly in front of the counter. The guy at the counter does not acknowledge me. He stares at some dude in the back of the store waits for the dude in the back of the store to come check out has a full conversation with some other employee and still refuses to acknowledge me. I have never felt so disrespected in a 711. I will never come back here. In fact I blocked you guys from getting my Uber eats orders read more

7/11 is not open 24/7. I am at this store at 2:45am and there is a note on the door saying "will be back at 4am".

Conveniently the slurpee machine isn't working at this 7-Eleven on free slurpee day....lame! And then the owner told me free slurpeez is only from 11am to 7pm anyway (I was there at 7:30), a claim incould not verify anywhere on the internet. And another patron said they had the same sign up on the door last year too. LAME! I'll give my business to another 7-11 from now on. Good thing there's plenty of 7-11's to go around! read more

7-Eleven - The sign on the door says "out of slurpeez" - Convenience Stores Near Me - Agoura Hills, California

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TAKE YOUR BUSINESS ELSEWHERE. This place scams customers and should be shut down. Even regulars, be aware so as to always check your receipt. They regularly charge for items you don't intend on purchasing. Ask for your receipt as it's likely they're trying to rip you off. Ugly establishment with dishonest staff read more

So I went in to 7-Eleven to get an iced coffee I grabbed a cup I put ice in. It went to the iced coffee machine. There was hardly anything in there like I probably got like a quarter cup and I asked the tenant that was there the guy that was there the short, one short guy that was there I asked him are you guys out of the ice coffee you say yeah no more no more no more! So I said you guys are out he said yes no more is that OK? So I walked out and he was rude and was helping some black guy and from the moment that I went in he had a bad attitude, a rude attitude who gave me a dirty look so whatever but I said I told him I would take my money elsewhere and he goes. What did you say very rudely, I said I would take my money elsewhere.!!! That man looks stressed out. So I won't spend my money where I'm not wanted or where I don't get good service as for anyone so because he was rude I won't go back. I'd rather go spend my money and Moorpark at Moorpark 7-Eleven or Thousand Oaks 711 they're nicer there. read more

Sponsor our local 7-11! I like getting quick fixes here. Dogs and pop are my go-to. And the variet of snack cakes is pretty good.

The people that work/run this place are dishonest to put it bluntly. I recently moved back to this area after 4 years away, and this used to be my place to go for smokes beers etc. Dissa, Ken, neman were all good chill honest guys. Everytime I come in here now I'm getting upsold on something, and its annoying af. Main reason for the one star review is, I came in here 3 days ago and bought some m&ms that were discounted to 55 cents. So I grabbed them as I usually don't buy candy. The woman who I think is an owner, grabs the candy, scans it and sees that it is 55 cents. She then proceeds to tell me that I can "grab another piece of candy for 3 dollars" I decline. When I go to check out, I see on the monitor that the 55 cent m&ms were scanned and then voided. Then I see her add a general merchandise candy sku to the screen for 2.79. Along with my cigarettes. So my total went from 13.00 to 15 dollars and some change, che literally knew she was overcharging me for promotional items. Needles to say I dony want to take a trip to a bazaar where I'm getting upsold and ripped off, but apparently that's what's going on here... Avoid... they lost a solid, LOCAL customer over 2 dollars today. Shame on these folks trying to make an extra 1 or 2 dollars dishonestly... read more

This is a poorly run franchisee who refuses to participate in 7-11 rewards or special offers. Also refuses to sell pizza by the slice insisting that you buy a whole pizza. read more

The night employee overcharges me daily. He rings in a chillers refill, I get a coffee refill. 20 cents everyday. It adds up. When I try to explain it to him he acts like he doesn't understand. read more

Great service, the girl in the front was amazing! We need more workers like her around!

I come here all the time and I've never been treated with such disrespect the guy wearing the big hat turban yelled at me and told me my card wasn't working but it was just my pin I got incorrect and he told me to get out so rude I usually get along with these guys very well but not gonna be coming here again! RUDE ! read more

They over charged me and where very rude. The lady gave us 2 of everything we asked for and was lying

Have lived in the LA area for 35 years and have frequented several 711 stores.This location is by far the best managed of all. Staff is pleasant and very helpful. Store is always clean. Stock is rotated to keep everything fresh. read more

Nice staff, always friendly. Never been scammed like other reviews. Good deals and clean store.

This is the 7-11 right down the street from my work. We're getting into summer camp, which means a lot more Slurpees Sonu is really sweet and one of the main guys we see when we go in for lunch/snacks. He usually pushes the deal that's going on for whatever item you're buying so that you get a better deal/price. It's usually pretty busy, especially now that it's summer. But he always takes his time to make it personal with each and every customer that walks in. Good selection, and a decent size store. Always clean and stocked. The boys already mentioned that they will be back throughout the summer. Probably our go-to place to get something while in a hurry to get back to camp. Definitely one of the best places to go if you're craving sugar! read more

At first glance, this appears to be your lock, stock and simple 7-Eleven until you pay attention to their staff. They are so warm and welcoming with all their hellos and conversation. Where else do you get that with this chain convenience store? read more

If you want to get treated like garbage go here. Overcharged me and my friend and gave us 2 of everything we asked, asked for 1 skewer gave us 2 and when we said only 1 she said they are the same price. It was 10.79 and she took $5 away. If it was the same price it would be $5 terrible people here. read more

The much older clerk who works at this 711 is a crook. Whenever I use my 711 rewards app for special deals and ask him why it's charging me the regular price he always says no more. And when I tell him that the deal is still available he gets super defensive. Just yesterday I used the app to get the Big Gulp for $0.99 and of course I asked him why it's charging me full price and he said the usual "No more" lol. I know for a fact he did something on the register so that I wouldn't get the sale price because when I checked my app I did not get credit towards the free 7th Big Gulp. And when I try to redeem something I'm supposed to get for free he always tries to charge me for it. But when I show him my app which says free he gets all flustered. Quite honestly I'm pretty sure this 711 would have much better reviews if he didn't work there. I've seen other customers get into it with him also and I'm willing to bet most of the negative reviews they get is because of him as well as the husband and wife owners. The younger guys who work there are great. The owners should give the younger guys raises and just have them work there instead. read more

As everyone knows, today is 7/11 so 7-eleven stores are giving away free slurpees :) The employees were so great, the line was insane and the staff was handing out cups to everyone waking through the doors. What a treat! Everything was organized and well planned for such madness, we went after camp got out. Thank you for the 7 eleven experience! read more

7-Eleven - 7/11/16 Free Slurpees! Front of the store. - Convenience Stores Near Me - Agoura Hills, California

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Every Visit is great & Rabi is Friendly & Super funny! His very pretty Sister whom I thought was his wife, helped me get all my items 2gether. There are many nearby stores, tho I make a special trip to this 7-11 for the convenience, late nite run & most of all, genuine friendliness . My Boys & daughter love 7-11 & for me, it was my childhood "Go to Store" . 7-11 was my life saver during the recent spur of moment Woolsey Fire Evac . With my very busy work schedule , it is my 1Stop Shop for everything like getting my Fav Slurpee, Ready made Hot/Cold Breakfast/Lunch/Dinner Entre's , Snacks, Candy, 21yr+over Champagne,/Beer/Spirits, OTC Meds, Health & Beauty , Dog/Cat Food Etc., w/less wait time for "Just What You Need" & more! read more

I wish they had better service. The employees don't really talk. I asked them a question, and they just pointed. Very sassy. I didn't like it. It kinda smells....well really bad in there. 19 day old pizza. The store front said that store was run by new management. Ya....might wanna switch again. Products are fine. Totally overpriced. I try to avoid. read more

Written by my kids: " This place was terrible, and these are the reasons why: no free Slurpee's on 7-Eleven, sugar free slurpee was not working (disappointing for kid with Type 1 Diabetes), the floor was super sticky and disgusting everywhere." read more

Very nice and clean store best service .... They all always keep it nice and clean. Because of surplee 711 is the best place. read more

Service is amazing .Staff is very friendly and helpful. Thank you for having such clean store

Selling filthy product and if you ask them to wash it off they said "no go home and clean it yourself." Completely unhygienic especially during a pandemic. hey don't honor their sales and offer charge. When I tell told him this he said take it up with the 7-11 company. So I will be and I don't care if they are close to my home they have lost my business. read more

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Used to come to this 7/11 all the time (15+ years!) before I moved away. The old management & employees knew my mother and I by name. I was shocked to see new faces as I had moved back 5 years later. I had the pleasure of the NEW management accuse me of stealing something as I approached the register. After I emptied my pockets, they were disappointed when they didn't find any of their merchandise on me. It is unfortunate when browsing for a snack can be interpreted as shoplifting. Needless to say, I will NEVER shop at this 7/11 EVER AGAIN. read more

Its in an OK location. Parking isn't easy but its available that is what matters. Service?? It was what it was. 7 eleven u can't expecte amazing read more

7-Eleven - Convenience Stores Near Me - Agoura Hills, California

Every century, a hero is born. This century that hero was born in the form of 7/11. 7/11 is a constant supplier of high quality foods/goods. The hotdogs are 10/10 along with slurpies. I rate the cashiers 7/11 though. If anyone is doubting whether or not they should go to 7/11, stop doubting because this quaint little family-owned store is ready to serve you with amazing goods at a cheap price. read more

My observation right of way was the food inside the glass the wings and the pizza . They seen they been sitting there for so long and there's no sticker where it says for how long they been sitting there. Health inspection issue on the food for sure and behind the counter seems messy. The location is ok is very convenient for me to stop and grab slurpees for the kids .... read more

We go here all the time. With four kids and they all love chips we stop her weekly! The parking isn't the best it's a small little corner but that being said the staff has always been really nice to me and my kids! A lot of the time my kids just run in and the staff has always been polite to them. Prices are good and selection is as well. Of course we go for the slurpees and chips and ice mostly but in a crunch it's a good quick stop! read more

7-Eleven - the front of a convenience store - Convenience Stores Near Me - Agoura Hills, California

I have been always going to this 7-Eleven in particular for as long as I can remember. A couple days ago I went in to get a couple of items for a upcoming fishing trip. They had tons of drinks snacks and many more with great discounts. Yesterday I went back and tried the iced coffee since I am addicted to iced coffee. Overall, it wasn't bad just be sure to add the appropriate amount of ice you like and you're set. Also, the clerks at the register are always friendly and nice. Keep up the excellent work! read more

7-Eleven - Crystal Pepsi! Also Pepsi is on sale, what a deal! - Convenience Stores Near Me - Agoura Hills, California

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Terrible customer service. Don't try and fill up your water bottles with water from here. I guess water isn't free.

The employees here are absolutely awful since the new owners have taken over. Multiple times I have been charged for an extra item only to catch it at the counter and be met with the response "but it's 2 for $3, grab another one." or something similar. There have also been a number times I have played the lottery here using my slips, to be told the total is some ridiculous number like $60 for two tickets because they ring in advanced plays that you don't want, then they get angry with you for refusing to pay it. And this is after they leave a line of people waiting at the counter because they couldn't be bothered to stop stocking shelves to help customers out. They're just downright rude. The crew under the old owners were much better. Won't be returning to this store. read more