When I pulled up, there were a few cars in the drive-through, so I decided to go inside to help…read morebalance the traffic. Inside, there were two customers seated in the dining area and one employee, a woman, sitting among them. The lady behind the counter politely said it would be just a minute or two before she could take my order. After waiting about four minutes, I decided to be patient, but I noticed the team was giving full attention to the drive-through while ignoring walk-in guests. It became clear that in-store customers were not a priority, so I left and went elsewhere. The takeaway here is that management seems to lack proper training and quality-control oversight. Looking at other online reviews, I'm beginning to see a consistent pattern of similar experiences.

I went through the drive-through and ordered an entrée. They said that I would get a free smoothie…read morewith the purchase of an entree. I did not know the app needed to be scanned. I did mention to the person when going through the drive through that I should get a free smoothie and she agreed. I didn't realize I had paid for the smoothie until I got home and looked at my receipt. I called and complained and they said that pretty much it was my fault. They're not very helpful to remind you that the app needs to be scanned. Not going back to this location.

Such a great spot for an afternoon treat. Great selection of ice cream, with a nice visual menu…read more Super fast service and friendly staff. Great covered walk up patio with some nice benches to relax and enjoy your ice cream. Will definitely be back next time I'm in Lubbock!

Wonderful ice cream and topppings. Great non-dairy as well as dairy options. Was also able to order…read moregluten free! Really great options for a wider variety of diets than most ice cream spots.

I was introduced to boba in college...but after leaving Virginia, it was almost impossible to find…read moreunless you visited larger metro areas-like DFW, Houston, and weirdly-Albuquerque had one in their mall. But Lubbock? Not a chance. So, I was absolutely delighted when when Teapioca opened, not only in Lubbock, but by my house! I love having access to boba tea, with the small town feel Lubbock is known for. The owners are almost always on-site and obviously care about product and service. Today, I asked for boba and a half-meaning what normally comes in the drink, plus about half a scoop more, vs. a whole. The employee had to think about it-but was determined to accommodate, even after I said if it was too hard, not to worry. Then, the owner happened to pass and mentioned that Crumbl had just brought them free cookies and she wanted to pay it forward, so she called it the "manager's special" and deducted it. There's nothing better than a business that really cares! That's why I'm a loyal customer. Thank you, Teapioca! LBK loves you!

We came in for boba after dinner, not realizing they close at 9:00. The girl who was closing was…read morevery rude she threw our straws down, had a clear attitude, and kept giving us rude looks. It made me really uncomfortable. We were out the door by 9:00, so it's not like we were holding them up. If you're going to take orders that close to closing, there's no reason to treat customers like that. Completely unnecessary and unprofessional.

If I could give zero stars, I would. The person who waited on me at the drive through window (not…read morethe order board) knows nothing about customer service. I gave her my credit card, and when she gave it back to me, she almost shoved it at me. The shaved ice, the straw, the credit card and the receipt were handed to me all at once. She didn't say thank you, no acknowledgment at all. I bought a small shaved ice, and they were very stingy with the syrup. How much does it cost to completely cover the shaved ice? Not that much extra‼‼‼‼ For $4.75? I DON'T think I will be spending any more money at any of your locations. I will save my money. I don't need to feel like I am bothering you to get a shaved ice. This is a Lubbock owned company. How embarrassing This was not during a busy time, so this is not the cause.

SO good! It was messy and I asked for a flat top but they didn't do that. Still good though!read more

OMGAWD YUM!! This is definitely a healthier option in town…read morethat will not disappoint you

great smoothie place!! you can see them making your drinks with real fruit and it definitely shines…read morein your drink the hawaiian holiday was fantastic! it's rare that you can taste every fruit in a smoothie but you truly can here

Working in the area and craving something lighter and healthier for lunch, we came across Vitality…read moreBowls and loved it . So many choices from Acai Bowls, to smoothies and toasts - went with the dragon fruit bowl and a turmeric shot! Service was fast, friendly and they even helped suggest some good restaurants for dinner. Got the medium size bowl and it was huge, could not finish it but it was absolutely delicious! Fresh, not icy or too thick with great toppings like kiwi, almond butter and bee pollen! Absolutely worth a visit!

A consistent healthy option franchise you can rely on ! One…read moreof my personal go to's .

When I'm just out of a hard workout and don't have the time to blend up my own smoothies, Smoothie…read moreKing always delivers. Lots of flavor options - so many that it's often overwhelming. I love that they have non-dairy options, both as an alternative to milk and to whey protein. I also love that they blend real fruit into their smoothies. Bonus points for not using styrofoam cups. And last I checked they will even pour into your own cup. Prices are a bit on the high side from my point of view. That said, I don't think they are any higher than other smoothie joints. The employees are always friendly here, too.

We regret walking into this building today. As soon as we walked in, the staff decided to make…read morethings super awkward and I get it, when you're at work talking amongst your coworkers and a customer walks in, it ruins the mood. The only reason we decided to walk in was because our son really loves the experience of looking at a menu and ordering, he's a curious, independent kid and likes exploring his world, just like any other child. When we walked in we could immediately feel our presence not wanted, which is whatever, who cares. It's the fact that they as a group followed us to the cashier spot with the cashier and silently stared as we tried looking at the menu. I assume they were just wanting to hear what our order was, but do the people who work here not understand social cues? I don't understand why they think that's normal behavior. It was completely unnecessary and just very uncomfortable. They should probably learn how to do their job (or any job) in a way that's not so off-putting because they come off as rude, unpleasant people. Usually I feel bad for being a customer who walks in because literally nobody wants that when they are working a shitty job. This time, I don't feel bad ruining their time because this group completely ruined my time too. The funny thing is I did nothing to them and was just wanting to get a smoothie with my family.