Great Restaurant, But Very Unprofessional Bartender
Being an upper class income, black man living in the North Shore, working in the Financial District, and frequenting many upscale and elegant restaurants, I have very high expectations even from bartenders, and because of this horrible experience, I will be taking my money to other restaurants in Winnetka and will no longer be a customer.
I thought I would never write this kind of review about one of my favorite restaurants, but if the management does not address Andre the bartender's unprofessional conduct, they will lose regular customers like me who have poured a lot of money into the establishment.
I had the worst experience that I've ever had at any restaurant last night because of an unruly and disrespectful customer who clearly drank too much, threw ice at me, and even tried to get into a physical altercation with me because she couldn't control her anger.
Instead of asking the lady to leave because of her behavior, Andre primarily treated me as if I was the issue. When the lady finally left, I tried to talk to him in private to ask why he did nothing about her behavior and to explain what happened from my perspective, but he was not trying to listen to me or be reasonable and he began to get upset and disrespectful with me by some of the things he said to me as well. Later on when I was just talking to other customers I knew and trying to have a better experience, he singled me out and loudly told me that he would no longer serve me, in front of everyone and out of nowhere, which was completely uncalled for at that point because the lady already left and the situation was defused.
I have been a regular for a while, and I guess I'm not shocked that he wouldn't know how to manage this kind of situation because since I've known him, he has consistently made childish, unintelligent, and unprofessional remarks to get laughs, I've had to tell him myself how to behave in front of a lady when I was on a date in the past because of the bad jokes he was making around us, he just doesn't seem mature enough to handle the pressures of the job, and he gets too comfortable with customers.
This review is not a reflection at all on the other great bartenders, staff, or awesome managers because overall, I've had good times there and experiences with them.
But I'm sure that Dan the bar manager will truly be missed when he leaves, and I hope management seriously corrects Andre's bar management flaws so they don't lose any more customers or ruin the upscale brand that they've worked hard to build. read more