After the California waiting period, I came back today to pick up my firearm and once again had a…read moregreat experience. Even on a busy Saturday afternoon, the customer service was on point. Angel helped me out and made the whole pickup process smooth and easy. We talked about upgrades and accessories, and I really appreciated how knowledgeable he was about my specific firearm and other options. I have an optic and light ready for it, and he knew exactly which ones and gave me some pointers. This store has a great team all around, and I'll definitely be back for ammo and camping gear in the near future.

Based on the Yelp reviews, I had anticipated long waiting times and poor customer service. I didn't…read moreexperience either on Tuesday, 12/2/25, which I am grateful for. I was greeted as I entered the store. I did notice quite a few people waiting. I scanned the QR code, and was 7th in line. I observed other people waiting. Some looked annoyed. It seems like if you're not in line to do paperwork or pick up, it's easy to feel overlooked. I arrived at 12:20 and finished everything: DoJ paperwork, demo, and fingerprint/background payment at 1:09pm. Tabitha assisted me and also scheduled my pickup appointment. She is a gem and gave excellent service. I would recommend doing all firearm-related purchases, paperwork, or pick-ups during the workweek and before 4pm. Use your PTO. You earned it and deserve it. No excuses. Word on the street is that speedy service isn't available on the weekend, and Sunday is the worst day. You've been warned. I purchased my firearm online, completed the demo & paperwork on a Tuesday, and had a pick-up appointment 10 days later on a Friday at 1pm. I also received a text message on pick-up day reminding me to be on time. For appointments, they'll call your name; no need to scan the QR code. My name was called at 1:05, and I was walking out to my car with my firearm by 1:30pm. Shoutout to Edwin. He also provided superb customer service. I visited the store on Saturday evening around 6:30 to pick up a mag loader, and the gun counter was practically a ghost town. The sales associate assisting me at the front said that, hours earlier, roughly 100 people were waiting. Overall, my experience was splendid. I'll definitely be a frequent customer, and I live 48 miles away.

This place is great, wealth of knowledge, And one of the nicest and most down to earth owners…read moreyou'll ever meet. Great prices, and some of the best local equipment for catching the big ones.

Very disappointed, this is my favorite place to stop and grab some worms on the way to take my…read moredaughter fishing. I went by there yesterday at 5:50 and as I approached the door a gentleman inside locked the door and walked away, there operating hours sign says they're new hours were open till six. I knocked a few times and whoever was in there would not return. Completely ruined my opportunity to take my daughter fishing after work for a short period of time. Very disappointed. it's going to be difficult to give them my business from here on out.

Normally pretty clean in the store and there is always a 20% coupon somewhere so look online or on…read moretheir website or ad for a discount. They're not the cheapest price but they're local if you ever need anything asap.

this visit was all about getting the proper gear for my mother's mild arthritis. she already goes…read moreto to PT, but the suggestion was to get your own equipment and do mild exercises everyday we ended up copping 5LB weights, pull up ropes and t shirts for jogging; also, a back scratcher. service is nice as they greet you, and the shop ranges from weights, to fishing to sports wear

This is a stand-up shop! I've come here for most of my "self protection" needs over the years, and…read moreI've always been satisfied with the service. I trust this establishment and the staff that work there. The website is very informative, as are the employees. The ability to take the Firearm Safety test in order to become certified is simple and straightforward at this location. I highly recommend this establishment!

The best gun shop in Antioch great people good selection very helpful and experiencedread more

Left a 1 star for the Alameda location so its only fitting I leave 5 stars for the spectacular…read moreservice I received from the Pittsburg/Antioch location. In a nutshell, I needed an item that was to be ordered over the phone to be delivered to the store next day in Alameda. Because the item is in stock at their warehouse, it is possible to get it next day, however, you must order by 4pm the prior day. The person on the phone ( who I won't name or publicly shame) takes about 10 minutes to get all my information and proceeds to tell me that we missed the cutoff and would be delivered to the store on the 2nd day. I told him that I really needed it by the next day because I will be leaving on a trip on the 2nd day at 6am. He then asks me if I would be leaving at 6 in the morning or evening? Umm....last I checked AM means morning! He then tells me that the earliest would be the 2nd day since we missed the cutoff time to order. Frustrated at this point, I told him never mind and called back over to the Pittsburg/Antioch store. The very nice lady ( Michelle!! Thank you!!) apologized for the service I encountered, took my order and said it will be there ( in the Pittsburg store) the next day - usually late morning, early afternoon. Keep in mind that this is now about 10 minutes bast the 4pm cutoff time and she was still able to confirm it will be there. From her explanation, the warehouse makes all of these orders to their bay area locations daily so it could have made it to the Alameda store next day. You just have to ask the warehouse and driver to make it happen. I literally live 1 block away from the West Marine Alameda and would have liked to give them the business, being local and not having to drive up to Pittsburg/Antioch but hey, we do what we have to do. It just seemed to go against everything what customer support or customer success should be about. Pittsburg exemplified this, Alameda, not so much. Thank you Michelle and West Marine Pittsburg/Antioch!!!

Second customer through the door I waited while someone purchased a fuel filter. It took 26 minutes…read moreto ring him up while I'm standing in line because they wanted to discuss the highest and discovery bay in the marinas that her husband should've bought, but didn't want to put money into replacing the docs absolutely think this lady is shitfaced drunk

Stopped here after having an early dinner with my wife. The selection is great and the prices are…read moreon par with other places, so no complaints there. The service though.... literally the customer service is nonexistent! We walked in and there was a security guard doing his thing and then there were like 4 employees talking to each other and completely ignoring us. We were completely ignored and had to ask for help. Spend your money at Dick's Sporting Goods or Fleet Feet. This Champs location is trash!

Tall male black salesmen, and another femal sales gir, just kept smiling and laughing about inter…read morepersonal chat.....did not care about answering a question about shoes, and pretended to type on a blank screen, we were looking at, HORRIBLE customer service, i dont expec5 any good from that store.....Saturday 21, 2022 at: 3:45 The two kidz working are clearly there for just a paycheck.....if it were my business, they would be fired We know shoes, and these kids didnt even know what a common shoe was.... DI NOT SHOP THERE !!!!

I was picking up a few things last minute on Saturday and came in a minute before they close. I…read moreknow it was an inconvenience but they still helped me out. 10/10 people and service. Shoutout to Ethan for still letting me come inside to buy my things.

Shoutout to Logan who answered ALL my questions about the LMG I wanted today. I haven't bought an…read moreairsoft gun since around 2001ish, so getting back to the hobby, Logan has been VERY helpful. Held the LMG I wanted, answered all my Qs about batteries and chargers, general talk about the hobby itself. 10/10 service. Got to watch people play which tempted me to get myself and friends to possibly get back into the hobby. Btw, first time ever going to this place.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

Bought my first firearm here. Got a great deal during a Black Friday event. Staff was very…read morehelpful and informative. Looking forward to more purchases in the future

Support your local small Firearms store. NOT THIS ONE. Even gave them two chances…read more Now I know why they have low reviews. It's the lack of service and staff, has created a number system that is not efficient and just doesn't work for the customers. Selection is limited, be prepared to wait. Staff is rude and has no interest to help, Walmart has better service, too bad they don't sell firearms and ammo anymore.

Was welcomed the minute I walked through the door. I found a couple of cute items. The cash…read moreregisters were empty, but, someone promptly greeted me and I was able to check out. You'll need to have them unlock a fitting room.

Today's Express outing began with my search for a cute top to wear to an upcoming "dress casual"…read moreevent. My search ended with the purchase of 4 cute "dress casual" tops... AND... a pair of shorts... AND... a necklace to go with said cute "dress casual" top and shorts... PLUS... a few extras... including an insanely adorable royal blue (makes my blue eyes pop) ruffled-front belted dress (which I so happen to already have THE perfect pair of heels to go with it). Many refer to this as "disposable clothing" ... BUT... Express has great deals on trendy outfits... AND... I always receive compliments when I wear anything from Express! Seriously. I seem to be in the minority, but I love this place! Express is THE place I go for work/play clothes. Looking for a cardigan? Check. Simple, multi-functional button-down shirts? Check. Inexpensive work suits? Check. Skirts that fall at a "decent" length? Check. Must-have summer dresses? Check. Without fail, whenever I come in... I find a ton of s**t that I have to buy. Even better, the prices at Express are extremely manageable. If you like to follow trends, but don't want to empty out your bank accts doing so, Express is the way to go. I'm going back tomorrow. There's another top that I HAVE to have. Ever experience buyers remorse? Yeah... well I'm experiencing whatever the opposite of buyers remorse is... unbuyers remorse? Yep. That's exactly what it is. Gotta go back. Gotta have it.