The amazing food is what saved this review from a one star. Having worked in the restaurant business for 4 years, the service was ATROCIOUS. I always tip 20%+ when a server does his job well, 18% when they only take our order and provide the simple tasks of filling up our water when down. NO EXCEPTIONS, because I know what it's like to be a server. This experience had neither of that.
Not only did our server greet us with dirty plates from the other table in his hand, asking what we'd like to eat with no formal introduction, as if we were a chore rather than guests and he needed to get it over with, but we only saw him 2 times during the 2 hours we were there. I asked him what the specials were and he stated four words "Tortellini and Octopus Luciano". The manager had to come back out and explain the menu and provide us with the separate specials menu.
It basically all started when we asked for a Coke Zero and a Diet Coke, but he came back with 2 Diet Cokes and didn't know the difference (and it honestly wasn't a big deal to us, we'll drink anything we didn't care. He was just annoyed and never came back. I believe it was a language barrier because he didn't speak English well, almost little to none. I don't understand how people become servers at restaurants if they don't speak English (we are Colombian by the way but had family from Croatia with us so English is preferred in order for them to feel included)). The server only came back to deliver our drinks and prepare the pasta (which he obviously did not want to do by the look on his face). We technically had the manager take our order and bring us the check, while the busser did all the work.
The busser served us four dirty plates, forks and knives, on THREE separate occasions. He was vividly annoyed because I asked him to make sure the utensils didn't have dry crusty food all over the whole neck of knife on the third and final attempt lol... It's weird because you'd think after the first dirty utensil, he'd double check not to do it again. But instead, with food all over his pants and shirt untucked, he gave attitude for us not wanting to use dirty plates and utensils. *No lie guys: 1 Dirty Plate, then disgusting fork and knife with dried aged food all over it, then he gave my mom a dirty knife. I hope that's not extra, but I mean come on lol...
All in all, I'd love to give the restaurant a try again, because the food was excellent. 9/10 times I will never complain about the food industry because I've worked in it myself. But the fact that the server didn't tell us his name, didn't bother to serve us properly (took them 20 minutes to take our order after ordering our drinks), and had no type of personality on MOTHERS DAY says a lot. This was that 1/10 experience for me.
We spent near $400; I think it'd be nice to have service that also matches the price of the food. read more