We needed short term storage for our college student and got a small temp controlled space. The manager took us via golf cart down to the unit and showed us everything. Booking was a breeze and everything was secure with cameras and a locking gate. Price wasn't bad either, with the first month being free. Definitely will be back if we need it in the future. read more

I have been renting a climate-controlled unit for almost four years -- but last week I went to the unit to find MOLD on my furniture and my boxes were sagging! It's awful and the entire building area smells musty! If you have things stored there, check on them right away! I can only imagine how awful it could have been if I hadn't gone in that day. I have always been very pleased with the customer service by the young woman in the office. She is personable and very responsive -- she is not the problem. When I found the mold, I called and left a message and was later told by the on sight person that her manager had approved two canisters of Damp Aid. Really? That's it? Then I was told that, unless I purchased their insurance (which I did not), that my homeowners insurance would have to cover the damage. When I personally went to the office the next day, I was told that the temperature in the building had been changed by 10 degrees and that was when the issues began. The owner is responsible! Beyond the actual price of items that have been damaged, there has been damage to photos and other keepsakes that simply had to be trashed. And that's in addition to all the frustration and additional work. I will never again recommend this storage facility. read more

As we all know, moving generally stinks, but sometimes it is also an opportunity to be humbled by the kindness of strangers. During my 6-month "stay" (if you will) at Carlin's, the folks who help run the facility and storage accounts went above and beyond to help make everything go as easy as possible. Nobody wants to ever have to put their stuff in storage, and there can be stressful or extenuating circumstances surrounding the move. Even though that's the business they're in, I think they "get" that. I was initially the most enthusiastic about storing my stuff with Carlin's because of their proximity to where I was going to be living in the interim, but when I learned that they offer climate controlled units, I was sold! And, believe me, it's worth it -- when I first moved to PA, I went with a different storage facility in town, and after storing with them for just one year, everything was filthy! After 6 months with Carlin's my belongings were just as I'd left them. I felt 100% certain that my belongings were secure the entire time I rented from them. Setting up a rental agreement was easy and so was ending it. It was all very simple and the guy in the office was really easy to work with when I had questions or concerns. The woman who handles the billing portion is also very helpful. In fact, I just called to see if they'd send me a record of all my invoices for tax-filing purposes, and she sent it over within minutes: that is great service! Don't quote me on this, but I believe I learned somewhere along the way that they were the only storage facility offering climate controlled units outside of Harrisburg. The trick is grabbing a unit while it is still available. If you are in the market for this, give them a call ASAP! In closing: great, fast, attentive service. I hope I never have to store (or move, for that matter) anything again, but if I had to, I'd love for the place to be just like Carlin's! read more

I rented a small unit here to store my daughters dorm items over the summer... I will admit I was a bit concerned as I have never rented a storage unit before... I contacted 422 storage with questions as well as explaining I was from out of the country and unsure of what needed to be done. Holly was a huge help, emails answered very quickly as well as a couple of phone calls. Holly sent me a detailed email of how to find the unit (a its a bit of a maze!) along with the pass codes and even the information of the lights coming on in the halls. Since we were traveling from out of town and our timing wasn't going to be the best with the office hours, Holly even had our lock in the unit and the (almost impossible to open) package containing the lock opened so we didn't have any struggles. Paperwork was all in order as well. The unit was very clean. We arrived back to pick up our gear last week after 4 months, happy to say everything was exactly as we had left it, and we even noticed that there wasn't even dust on our items and no smell from being locked up for months!!! I contacted Holly to let her know 2 weeks in advance when we were moving out and again a quick response with a thank you and a simple request for me to confirm when we were officially out of the unit arrived from Holly in a very quick time frame. I would highly recommend 422 Storage! Very well run company, exceptional customer service! read more

Change is not ALWAYS good. We've rented storage units (up to 3 at a time) at their Jonestown location continually since from 2010/11 until this summer (2015). Although the new owner was called and notified 12 days in advance (voice message directly to his phone) and again later, he kept 1/2 our deposit due to lack of 10 day written notice for the last unit. In the past, the call was sufficient, and if new policies dictated that this was not accepted practice any longer, a simple return call from the owner indicating so would have been the ethical thing to do. After literally spending THOUSANDS of dollars on these units, one would think relationships were more important than the $62.50 he decided to keep. He was given plenty of notice, and the unit was cleaner upon our exit than when we were granted initial access. Oh--and what about those numerous times you wiped out our gate access code and we couldn't get into the facility (a 2-hour round-trip)? Did we ask for a break in rent for gas and time? read more