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    U Haul

    3.0 (2 reviews)
    Closed 7:00 am - 7:00 pm

    Services - U Haul

    Self storage

    Trailer rental

    Truck rental

    U Haul Photos

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    9 months ago

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    11 months ago

    Worst customer service ever!!!! Three people sitting on the butts and nobody helped us....just kept saying " You have to use the app."

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    U-Haul Moving & Trailer Hitch Center Of Lancaster

    U-Haul Moving & Trailer Hitch Center Of Lancaster

    1.9
    (14 reviews)

    Unlike the other reviews, I had a positive experience. Granted, I used the 24/7 truck share pick up…read moreprocess which does limit the contact with the store. The majority of the process is conducted via smartphone. The truck was ready and easily accessible. When I did need to interact with an employee, he was very polite and helpful. It was an easy process. I'd get a truck from this location again.

    A cluster...... from the very beginning. Was told that they could install my bike hitch that I…read morebought from them in 2024, which was involved in an accident but nobody ever told me that UHaul policy says they can't. After being told the price was $60 once I scheduled the appt, the price jumped to $160. After several conversations, I was being issued a $60 credit. Worst part was incompetent general manager Kayla. After dropping the car off at 8am today, I waited and called back twice to check the status. Apparently the "hitch expert" was late to work. Called several times past noon - no answer. Called national Uhaul line and they responded by doing an inner office message to KAYLA She was a piece of work; could have solved the no hitch deal early but allowed an employee to set up our appt anyway and when I tried to complain about screwing up half a work day with my car on their lot, she just continued to talk over me to the point where I had to yell ( I'm italian) KAYLA never did allow me to finish a reasonable complaint about this whole experience. I'll never use this place again and wouldn't recommend it to anyone. Customer service and communication are foreign to this place!

    A & R Rental Center

    A & R Rental Center

    3.5
    (4 reviews)

    i wanted to refinish a small landing in my house so i rented an edging sander from A&R. I bought…read moreabout 15 pieces of sandpaper with the promise that they would buy back any unused pieces. I started using the machine and discovered there was a hole in the dust bag that had been taped closed. The tape was coming off and sawdust started shooting all over. that's problem 1. Problem 2: pieces of sandpaper started tearing while i was using them. I wasted about 4 pieces. When i returned the machine I mentioned these two issues. One of the people there said it was my fault the paper tore. (not sure of his reasoning) However, another of the staff looked at the paper and said quite definitively that the paper ripped because the height of the wheels was set improperly and too much of the paper was rubbing on the floor. I had also brought back one completely unused piece of sandpaper. I asked for some kind of credit for the torn pieces and the fact that the machine was not working as intended, and i had sawdust everywhere. the person in charge was completely unwilling to do anything. He said the manage would be in "next week" and call me. He didn't even give me the dollar back for the one unused piece. I'm still waiting for the call. NOT A CHANCE I WILL EVER RENT FROM THEM AGAIN. FAULTY EQUIPMENT, FAULTY PROMISES.

    this morning A&R called me and said they are giving me a full refund. was it my review? don't…read moreknow but it's nice they finally responded.

    U Haul - truck_rental - Updated July 2026

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