Busy establishment. The receptionist chappie seemed a little overwhelmed, as when I arrived at 8am…read moresharp another three people walked in with pets at the same time and not all had appointments. I have no issue with the price - I read other reviews where clients complain about the charges but they need an education. I guess this place has more customers than they can handle (great!) which was borne out by my impression of a lack of customer service - otherwise I would give 5 stars. The only issue I had is as follows: Bottom Line- is the cat made it out alive - with only two nails cut and bleeding so we should be thankful. Other than that he was clean and fur trimmed and smelled of roses - I did want to address the bleeding nails issue though and called back to speak to Bianca the owner and left two messages with the receptionist for her but no return call. Unimpressed with this. Customer advice now: If your groomer injures (or cuts accidentally) any pet, I as they owner like to be the first to know - tell me when I arrive to collect little Schnoz, and not have me find out when I get home and the cat winces when I pick her up and I see blood on her paws. I'm not being too dramatic either - just tell me when I come to collect the animal... like: "Hi Mr Blobby, I'm afraid Bob our groomer had a little difficulty bathing your cat Schmucko, and when clipping his nails, two of them were cut a little too close to the quick and bled a but please don't worry, he's fine now but we apologize- and be assured he will probably do better next time once he's more familiar with our staff...." Now if you told me something along those lines when I arrived to collect little Schmucko - fine....I'd be absolutely fine with it. By the way I am a military veteran so used to seeing a bit more than Fido's uncomfortable toes - so please know I'm definitely not being overly dramatic at all- it's all relative. I was more upset that I wasn't told promptly and didn't get a call back from the owner. The cat can and will get over it! As for the staff - no one has "time" for the customers as they are so busy. Again, customer service would do well here because clients need to be reassured of quality service and prompt and efficient grooming. Having been told "one hour" but in the end it took three hours: not a biggie again but do try and manage customers' expectations. Tell me' "It may take three hours but we might be done earlier and will let you know." The reception rooms smells bad - dog and cat funk and wet matted hair and poop all mixed together. Get the ventilation going. As I said, the cat made it out in one piece so we will return again but not for a while. It would have been nice to get a call back. One week later and I don't think it's going to happen.

Asked for a Teddy Bear cut, showed Bianca the picture of the cut,…read more 4hrs and $115 dollars later~ What a botched up job!!

He is terrific! Dogs look great! One of my dogs is old and difficult and is no problem! You won't…read morebe disappointed!

This week I took my 15-year-old Bearded Collie to Doggies City to be groomed and get a summer cut…read more Luis was wonderful. He clearly took his time with our dog and was compassionate with the dog's restrictions. He let him rest during the process. Much appreciate the kind treatment! Susan H.

Summer is awesome and very passionate in what she does! She…read morespent 4 hours with my dog and he is so happy. Is our first "groomer" experience and we are so happy that we found her!

Lovely and caring owner/groomer, so good with my very difficult dog. I trust her totally.read more

Jess at Best Friends Pet Grooming Salon is nothing short of MAGIC. I don't use that word lightly --…read morewhat she did for my Frenchie, Louie, honestly blew me away. Nail trims have always been a huge issue for us, especially at the vet. They would leave his nails too long, and over time the quick kept growing out, turning his nails into literal bear claws. It got to the point where I didn't think we'd ever get them back to a normal, healthy length. I originally found Jess for my labradoodle Mabel and just happen to ask her about my Louie's nails . Not only did she trim his nails as short as safely possible, she did it with incredible gentleness and patience. Louie was calm, comfortable, and completely at ease -- which NEVER happens. But what truly sets Jess apart is her knowledge and care. She's actively working on helping the vein recede over time so his nails can return to a normal length instead of those "eagle talons." Who even does that?! That level of attention, skill, and dedication is so rare. Jess doesn't just groom -- she genuinely cares about your dog's long-term health and comfort. I'm beyond grateful we found her. If you have a dog with difficult nails or any grooming challenges, Jess is the one. Truly one of a kind.

Excellent service.Everyone is friendly and cares about your pet…read more Clean environment..new customer for life.

Excellent service. You can tell they really love animals. My old boy boxer dog named FRITZY looked…read morelike a movie star after his bath and toenail clip. He was glowing and positively fluffy. He left with a little black and red gentleman's rep tie around his neck and was very happy. We will be back highly recommend !

Our Honeybee has been going to Buddy's for about 3 months now and it has truly become her favorite…read moreplace in the world! The staff are super friendly and know her well by now, the minute she's out of the car she's ready to unleash her mongrel mode of fun and energy. She has to be coaxed out with treats, she never wants to leave her friends at Buddy's. She always comes home tired and happy.

Been taking my dogs to Petco in Hartsdale for grooming for years. As a Vital Care member it is a…read morereally good deal. My only negative comment would be that every time we find a groomer we really like, they leave. Maybe Petco needs to pay/treat their good groomers better so they can keep them on staff?

Below is the text from my G--gle review. I don't think the profile owner gets notifications for…read morereview updates, so sharing the issue here, too. I hope this can be resolved without me having to call again and be lied to *again.* I've had public-facing jobs almost my whole life, and I know how people can be. I'm not one of those people. This has just been an all-around poor experience. :/ *********** Update: Just tried calling and they insisted that no one from Petco responds to Google reviews and were kind of rude about it. Suggested that maybe corporate would respond and I said, ok, then corporate told me to call you, which they then also refuted. Went from two stars down to one. Should be zero. Avoid. See photos for his paws. I'll spare you the butt pic, ha. ------ I hate having to leave this review. I don't much care about how my dog looks (he's always cute), but because he's a mini schnauzer, he requires grooming. I don't expect perfection from a Petco groom, but I do expect someone to do their best. What I got was almost nothing done. His paws were not trimmed/cleaned up (nails were clipped but still a bunch of hair in his paw pads), it looks like he wasn't trimmed around the face or ears *at all* with the exception of his eyebrows, which is actually one of the things meant to be longer on a schnauzer. There was also no sanitary trim. He still has a ton of hair around his butt and pee area. All that said, the groomer was very nice and pleasant (the two stars are for this only), but I'd rather have someone rude that will actually do the job, ya know?

Contacted Aussie on Friday and my dogs were spiffy by Monday afternoon. Kevin was clear and…read moreexplanative about the services, and was friendly and accommodating with my schedule. Everything was conveniently handled via text, and it was an easy transaction. I got the de-shedding package and it has made *such* a difference! I definitely feel it was a fair price for the service, especially considering the convenience of the mobile service. 10/10 recommend.

KEVIN IS SO AWESOME. Cannot emphasize this enough. I have a 12 year old siberian husky who is very…read moreanxious about being groomed but he loves Kevin from Aussie Pet Mobile. Kevin has been grooming zeus for a few years now. Kevin from APM always arrives on time, is very courteous, and most importantly does an amazing job with my husky. My dog never looks any better than right after his grooming appointment. Definately reccomend. I'd never go to anyone else thanks to Kevin.

Would recommend this grooming service. They're punctual, professional and friendly. My cat got a…read morelion cut and I was very satisfied with the results!

Great service and prices. They were able to book a last minute about and my dogs cut came out great!read more

First time here with my puppy and I love it.... The service…read moreand follow up was great. Blue got a haircut and shampoo.. we shall be back!

How can I go wrong when you visit Santa it can't when pets are involved. This went way better than…read morewaiting online for Santa with my granddaughter. All the pet owners are kind, loving and wanting their pets to get their best shots with Santa. The staff gave out treats and we were also happy. Himself the myth the legend Santa for free thank you so much Petsmart for doing this yearly.

I've been bringing my senior dog here for 2 years. She's always happy to see Jessica, and she is…read morebeautifully bathed and groomed each time. Jessica is very experienced and handles the pups well. Highly recommend.

My dog loves going here coupled with the fact that they do an excellent job. Oz always looks great…read moreafter they groom him.