Busy establishment. The receptionist chappie seemed a little overwhelmed, as when I arrived at 8am…read moresharp another three people walked in with pets at the same time and not all had appointments. I have no issue with the price - I read other reviews where clients complain about the charges but they need an education. I guess this place has more customers than they can handle (great!) which was borne out by my impression of a lack of customer service - otherwise I would give 5 stars. The only issue I had is as follows: Bottom Line- is the cat made it out alive - with only two nails cut and bleeding so we should be thankful. Other than that he was clean and fur trimmed and smelled of roses - I did want to address the bleeding nails issue though and called back to speak to Bianca the owner and left two messages with the receptionist for her but no return call. Unimpressed with this. Customer advice now: If your groomer injures (or cuts accidentally) any pet, I as they owner like to be the first to know - tell me when I arrive to collect little Schnoz, and not have me find out when I get home and the cat winces when I pick her up and I see blood on her paws. I'm not being too dramatic either - just tell me when I come to collect the animal... like: "Hi Mr Blobby, I'm afraid Bob our groomer had a little difficulty bathing your cat Schmucko, and when clipping his nails, two of them were cut a little too close to the quick and bled a but please don't worry, he's fine now but we apologize- and be assured he will probably do better next time once he's more familiar with our staff...." Now if you told me something along those lines when I arrived to collect little Schmucko - fine....I'd be absolutely fine with it. By the way I am a military veteran so used to seeing a bit more than Fido's uncomfortable toes - so please know I'm definitely not being overly dramatic at all- it's all relative. I was more upset that I wasn't told promptly and didn't get a call back from the owner. The cat can and will get over it! As for the staff - no one has "time" for the customers as they are so busy. Again, customer service would do well here because clients need to be reassured of quality service and prompt and efficient grooming. Having been told "one hour" but in the end it took three hours: not a biggie again but do try and manage customers' expectations. Tell me' "It may take three hours but we might be done earlier and will let you know." The reception rooms smells bad - dog and cat funk and wet matted hair and poop all mixed together. Get the ventilation going. As I said, the cat made it out in one piece so we will return again but not for a while. It would have been nice to get a call back. One week later and I don't think it's going to happen.

Asked for a Teddy Bear cut, showed Bianca the picture of the cut,…read more 4hrs and $115 dollars later~ What a botched up job!!

Summer is awesome and very passionate in what she does! She…read morespent 4 hours with my dog and he is so happy. Is our first "groomer" experience and we are so happy that we found her!

Lovely and caring owner/groomer, so good with my very difficult dog. I trust her totally.read more

Jess at Best Friends Pet Grooming Salon is nothing short of MAGIC. I don't use that word lightly --…read morewhat she did for my Frenchie, Louie, honestly blew me away. Nail trims have always been a huge issue for us, especially at the vet. They would leave his nails too long, and over time the quick kept growing out, turning his nails into literal bear claws. It got to the point where I didn't think we'd ever get them back to a normal, healthy length. I originally found Jess for my labradoodle Mabel and just happen to ask her about my Louie's nails . Not only did she trim his nails as short as safely possible, she did it with incredible gentleness and patience. Louie was calm, comfortable, and completely at ease -- which NEVER happens. But what truly sets Jess apart is her knowledge and care. She's actively working on helping the vein recede over time so his nails can return to a normal length instead of those "eagle talons." Who even does that?! That level of attention, skill, and dedication is so rare. Jess doesn't just groom -- she genuinely cares about your dog's long-term health and comfort. I'm beyond grateful we found her. If you have a dog with difficult nails or any grooming challenges, Jess is the one. Truly one of a kind.

Excellent service.Everyone is friendly and cares about your pet…read more Clean environment..new customer for life.

Our Honeybee has been going to Buddy's for about 3 months now and it has truly become her favorite…read moreplace in the world! The staff are super friendly and know her well by now, the minute she's out of the car she's ready to unleash her mongrel mode of fun and energy. She has to be coaxed out with treats, she never wants to leave her friends at Buddy's. She always comes home tired and happy.

my dog elly is special needs and requires a bit of extra love and attention. the girls at buddys…read moretook her on as one of their own and Elly loves them like family. daycare has been a life saver for my wife and me with our work hours combined with ellys high-energy breed. she comes home tired and happy. it's also affordable and you can tell they really care about the dogs. highly recommend!!!

I've stop by this location frequently…read more I would recommend stopping here for all of your pet needs. You can find everything here from food, toys, costumes, treats, and more.

No employee on the floor and the person at the register doesn't even know what products they carry…read more This happened to me twice recently. Also, their prices are higher than Petsmart.

KEVIN IS SO AWESOME. Cannot emphasize this enough. I have a 12 year old siberian husky who is very…read moreanxious about being groomed but he loves Kevin from Aussie Pet Mobile. Kevin has been grooming zeus for a few years now. Kevin from APM always arrives on time, is very courteous, and most importantly does an amazing job with my husky. My dog never looks any better than right after his grooming appointment. Definately reccomend. I'd never go to anyone else thanks to Kevin.

My two Shih Tzus love Uncle Kevin! He is patient and loving with both - especially our older on…read morewho is almost 16 years old. I loved that Kevin tried a new technique to "fluff up" our older dog's fur (it worked!). Kevin is totally trustworthy- he has codes to our house and our credit card number to charge when we aren't home. Connor recommend him highly enough!

I ordered some products from "4MyDogs" and didn't received anything. At first, the owner…read more apologized and said she had family emergency and was not able to send me package and she'll do overnight shipping me. Then she stopped to respond at all. Fraudulent site! Be aware!

The only place Bennett will voluntarily get in the car to go to! He loves all his friends there and…read morethe staff and would he go to daycare every day of the week if we let him! Thanks for all you do team!

Great service and prices. They were able to book a last minute about and my dogs cut came out great!read more

The experience I had with this groomer, it was horrible. I could have did a better job on my dog…read more If I had it kitchen, butter knife. The only thing this driver did get right. Driver /groomer was cutting my dog's nails. Nope I would not recommend this groomer to anyone. I'm sorry. Here's some pictures. This is some pictures I took Of the van, and my dog.

How can I go wrong when you visit Santa it can't when pets are involved. This went way better than…read morewaiting online for Santa with my granddaughter. All the pet owners are kind, loving and wanting their pets to get their best shots with Santa. The staff gave out treats and we were also happy. Himself the myth the legend Santa for free thank you so much Petsmart for doing this yearly.

Re: Dog Training ~…read more I cannot say enough good things about Gustavo at the PetSmart Greenburgh location. From the very first session, it was clear how professional and knowledgeable he is about dog behavior, training techniques, and how to tailor his approach to each dog's unique personality. He explains the "why" behind everything he teaches, which makes it so much easier to practice at home and stay consistent. What really sets Gustavo apart is how personable and patient he is--with both dogs and humans! He's encouraging without ever being pushy, celebrates the small wins, and makes every class feel fun and supportive. You can tell he genuinely cares about helping you build a better relationship with your dog, not just getting through a lesson plan. If you're looking for a trainer who is skilled, kind, and truly invested in your dog's success, I highly recommend booking with Gustavo at PetSmart Greenburgh. ~CF & Lil CF

Amazing. My two Labs Darla & Baby aren't the easiest to control . Jessica the owner assured me they…read morewill be fine when i first brough them to her. I dropped them off & got them back sparkling . . I recommend Pups & Suds to all my friends & they all called me after to tell me how happy they were with the haircuts & cleaning ! Darla & Baby Just get baths every 2 months my friends doggies all continue to use pups & suds monthly . Thank you Jessica & crew

my regular dog groomer passed away. Suddenly I went to pups and suds and explained what my needs…read moreare for my two dogs. They seemed very nice cordial and professional, however, I was not happy with the haircuts took twice as long to groom the dogs as the old groomer and their hair was long when I spoke to the owner he didn't seem very receptive. He said I'm sorry you're not happy with it and left it at that I would've kept these groomers for the entire life of both of my dogs could've made a lot of money instead I have to keep looking