WOW.. big wow! Coming from a place where my little furry one has special needs this was deserves more than 5 stars. I am not just saying this (I promise) From the second I walked, starting with the cleanness smells amazing in there, visibility to the rooms where they groom and the amazing customer service! This was my first time dropping off my little one. Charlene took the time to listen to our needs and also made me feel SO AT HOME! by the time I had to leave her behind, I was not once hesitant that my little puppy was in great hands! Later I received a text from the owner, Karen. Man is she cool! she thanked me personally for trusting her with my little one. Reassured my experience was  on point (which was obviously amazing) anyhow. Please go on their website and check out their gallery! (LOOK FOR LAYLA) she's my little one. I swear all I wanted to do was walk her everywhere so people saw how cute she was after her grooming. ( I got a bunch of complements) give them a try and you won't regret it! I can't wait until our next grooming! thank you K9 Studio! read more

K9 Studio - Pet Groomers Near Me - Greenwich, Connecticut

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They finished beautifully with Den, a 100 lbs big English Cream Golden Retriever, that his fluffy thin hair is perfectly groomed and I bet Den enjoys feeling the nice summer air. Thank you so much! read more

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I am a long time customer but something changed in the last 6-9 months. I just had my standard poodles-2-groomed here and they do not even look like poodles now! this is a terrible job and I will never come back. unless you want your dog to look like a drowned rat don't use this place. and when you complain they don't care Joanne F read more

I made an appointment, took the afternoon off to bring my dog in and arrived on time. I was told curtly I did not have an appointment -- as though I were trying to sneak my dog for grooming. When I showed the confirmation email on my phone, all the desk person did was hand me a card and tell me to "take it up with the owner." So I went home and wrote the owner to tell her what happened. I've had no response, so clearly she also doesn't care that she's inconveniencing her clients. This is not how a dog salon in Greenwich should be treating its customers -- human or canine. read more

They did a great job with my babies! I've been looking for two years in New York as I'm from Cali, and hadn't found an amazing and or even close to amazing groomer. With horror stories and botch cuts I was so over it. PS their faculties are absolutely posh!!! I'll just post my pics of my rascals so you all can see how amazing they did! read more

K9 Studio - Pet Groomers Near Me - Greenwich, Connecticut

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My terrier mix is nervous around other dogs. They welcomed her outside and got familiar with her before going in. She was ready in less than 2 hours, beautifully groomed and no sign of stress. It's a great place. Will be back, definitely. read more

Brought my Maltese in for the first time here. It was the best grooming she ever had. Will be going back!

Karen and her staff were wonderful with our very nervous dog Sydney today. The could not have been more gentle with her, and as we left her tail was in the air wagging! They are extremely knowledgable at their craft, and were conscientious to the needs of our dog. This will become a routine appointment for us going forward. read more

Took my dog to K9 Studio for the first time. She was groomed beautifully. Staff very, very friendly. Dog was not stressed after grooming for the first time in years! Will definitely return! Maureen S. read more

They took my pup within 20 minutes of calling and gave him the cutest cut! My dog was so calm when I walked in and it was as though he felt right at home. Junior and Charlene were amazing. Definitely my new grooming spot! The LV tie was the Cherry on top! read more

K9 Studio - Pet Groomers Near Me - Greenwich, Connecticut

Just wonderful from the moment we walked in the door. They were so calm, loving and in tune with my Dobie!! There was on time and efficient. She is cleaner than clean and smells great! Their natural products are perfect for her aging skin. Thank you K9 Studio! We are "Lucky" to find you. read more

After one year of bringing my two dogs (Maltese and Malti-poo) to K9 I can tell you it only got better and better. The entire staff is so friendly and caring and love the pets like their own. The groomers are so attentive and professional and really take pride in their work. The entire salon is spotless and very very clean. Karen (the owner) truly loves what she does and it shows in every way from the staff, to the cleanliness, to the attention to every detail in the salon. I have to say this is by far the best dog grooming salon I have ever been too. Thank You Karen!!!! read more

Love this place. We took our puppy to get his first grooming here. This was a big deal for all of us. We were in town from NC visiting family. And we are new puppy parents so we were especially cautious of the place we chose. The K9 Studio team was friendly, patient, kind and our pup loved his experience. He didn't bark. And he was very calm and relaxed when we came to pick him up. I highly recommend! read more

Karen could not have been more accommodative to me and my Westie. I was in desperate need of someone to groom my dog as in New Jersey no groomers are allowed to operate due to Covid-19. Karen was able to fit me in the day after I contacted her without hesitation. Her team did an amazing job on Stella. It was also very comforting to see the procedures they had in place to limit interaction between customers and staff to protect everyone including our furry friends. If you are contemplating groomers in the area, I strongly suggest you chose K9 Studios. read more

Hands down the BEST in Greenwich!!! I highly recommend K9 Studio for all your pet grooming needs! I love the fact that my dog, Dexter, gets excited to actually go and get groomed! The owner and the staff are so friendly and genuinely care about your fur babies:). The studio is always so clean, beautiful and welcoming. And last but not least, Dexter always looks so handsome and smells so good after his grooming appointment. We couldn't be more thrilled with their services and if i could give more stars I would!!! We have defintiely found our spot!! read more

Terrible. Absolutely terrible. My wife and I used to be fans of K9 studios, but performance has continually declined over time 1. They will never answer their phones or respond to voicemails, which is completely unacceptable when you are trying to determine when to pick up your puppy 2. They never honor pickup times--we were supposed to pick up our dog at a specified time--we came by at that time--our puppy was no where near being ready. A simple courtesy call would have been appreciated, but don't expect anything from this organization 3. They make up B.S. policies, including "if we can't demat your dog in 30 mins, then we have to shave your dog or we can't groom your dog". Absolutely ridiculous--this is a standard grooming service!!!! 4. Their new dog daycare service is absolutely located in the wrong space. During the day they take outside the dogs that are in daycare and block the entire entrance to get to K9 Studios. Our dogs were so scared because they had their dogs jumping on ours, that we had to pick up our dog and take her inside the studio. Once inside, our dogs wanted to leave --not the type of environment you want to leave your beloved family member!!!!!!!!!!!!!!! Absolutely ridiculous they call themselves a business. Greenwich deserves better--they should sell or shut down their business and let someone more deserving take their lease! read more

Took both my dogs for the first time to K9 Studio and i was more than happy with the results. Great service and the staff was really friendly. I would definitely recommend this studio to anyone looking for top quality! read more

If you care about your dog..go somewhere else. We had heard nothing but great things about this place and how timely their grooming was, boy were we wrong to try this place out. We brought in our 10yr Old English sheep dog for an 11:30am appointment to get his summer-cut where we shared a little about him (including that because of his age he cannot stand for long periods of time and he has bad arthritis) we were told "No problem, we will take great care of him" and that the appointment would be 2-2.5hrs max. They had also told us that payment needed to be made before the service where we then tipped them expecting our boy to be treated with great service and respect. Hearing this we were thrilled with the time frame and left to start our day. This is where the nightmare began.... We arrived back to the studio at the designated time excited to see our boy only to walk in and see that he is in a kennel fit for a much smaller dog with nowhere to move and clearly had not been touched yet. When we asked the woman behind the counter "Has he even been washed yet? or cut or anything?" she replied with "He will be done in 30 mins". We said thank you and left to come back. When we arrived back the 2nd time (3hrs after the original drop off time) our dog had only been washed and was being dried. I walked in and asked "How is everything going? has he been cut at all yet?" the woman behind the counter answered back "He's a big dog, he's almost about ready to be shaved". I thanked her and headed back outside. After another 30 mins I walked back inside to see that only his back half had been trimmed so i asked "Can you tell me how much longer it is going to be? He has already been here for 4hrs when we were originally told 2-2.5hrs at the most and like we had mentioned at drop off that he is 10yrs old and has a hard time standing for long periods of time, we also will be waiting in the parking lot since we have driven 30 miles and weren't expecting it to take this long" She replied with "We'll call you when he's done" and walked away from me. After several trips inside and our dog visibly not given service to, you can see where our frustration and worry was coming from. At this point we just wanted our dog our of this place, he had been either; on his feet for much longer than promised or in a kennel that was not for his size. At 4:15pm (almost 5hrs after drop off time) I walked back in to get our dog out of this place. I walked in and said "We'd like to get our dog out of here it has been much too long, especially for his age. We're taking him home". At that point the owner had walked over where she began to talk over me saying "He is a large dog and the time frame is completely normal" I followed with "then why were we told that the max time frame would be 2.5hrs? It has been 5?" She began to tell me that she wasn't here when the time frame was given . I asked for our tip back (that we paid before the service began because we believe that tipping is the right thing to do for a small business). She then told me that she will not be refunding my tip because 4square does not "work on Saturdays" and that she wouldn't do it. After explaining where our frustration and worry is I asked "you can see where our worry is and why we are frustrated?" She then told me "I don't need your money" yet, wouldn't refund me the tip amount we gave? At this point the woman behind the desk chose to yell over her owner in my direction obscenities and told me to "Leave or the cops will be called" and also that "This type of complaining usually comes from a woman, not a man". I then explained that "It doesn't matter if I'm the first or the 500th customer to ask for a tip refund, the right thing to do is try and make it right" she then laughed in my face and said "I don't need your money". I couldn't believe the service we were given. I had never been spoken to by an owner like this in my life nor had I heard about anyone experiencing this. I would advise anyone that cares about; customer service, being treated like a person, and more importantly their loved animals..should go elsewhere. If I could give this place negative stars there wouldn't be enough. read more

If you care about your dog..go somewhere else. We had heard nothing but great things about this place and how timely their grooming was, boy were we wrong to try this place out. We brought in our 10 yr Old English sheep dog for an 11:30 appointment to get his summer-cut where we shared a little about him (including that because of his age he cannot stand for long periods of time and he has bad arthritis) we were told "no problem, we will take great care of him" and that the appointment would be 2-2.5hrs max. They had also told us that payment needed to be made before the service where we then tipped them expecting our boy to be treated with great service and respect. Hearing this we were thrilled with the time frame and left to start our day. This is where the nightmare began... We arrived back to the studio at the designated time excited to see our boy only to walk in and see that he is in a kennel fit for a much smaller dog with nowhere to move and clearly had not been touched yet. When we asked the woman behind the counter "has he been washed yet or cut or anything"? She replied with "he will be done in 30 mins". We said thank you and left to come back. When we arrived back the 2nd time (3hrs after the original drop off time) our dog had only been washed and was being dried. I walked in and asked "how is everything going? Has he been cut at all yet?" The woman behind the counter answered back "he is a big dog, he's almost about ready to be shaved". I thanked her and headed back outside. After another 30 mins I walked back inside to see that only his back half had been trimmed so I asked "can you tell me how much longer it is going to be? He has already been here for 4hrs when we were told 2-2.5 at the most and like we had mentioned at the drop off That he is 10 yrs old and has a hard time standing for long periods of time, we also will be waiting in the parking lot since we have come all the way from Westport, Ct. and weren't expecting to go this long". She replied with "we'll call you when he's done" and walked away from me. After several trips inside and our dog visibly not given service to, you can see where our frustration and worry was coming from. At this point we just wanted our dog out of this place, he had been either; on his feet for much longer than promised or in a kennel that was not for his size. At 4:15 (almost 5hrs after drop off time) I walked back in to get our dog out of this place. I walked in and said "we'd like to get our dog out of here it has been much too long, especially for his age. We're taking him home." At that point the owner had walked over where she began to talk over me saying "he is a large dog and the time frame is completely normal" I followed with "then why were we told that the max time would be 2.5hrs? It has been 5?" She began to tell me that she wasn't here when the time frame was given. I asked for our tip back (that we paid before the service began because We believe that tipping is the right thing to do for a small business). She then told me that she will not be refunding my tip because 4square does not "work on Saturdays" and that she wouldn't do it. After explaining where our frustration and worry is I asked "you can see where our worry is and why we are frustrated?" She then told me "I don't need your money" yet, wouldn't refund me the tip amount we gave. At this point the woman behind the desk chose to yell over her owner in my direction obscenities and told me to "leave or the cops will be called" and also that "this type of complaining usually comes from a woman, not a man". I then explained that "it doesn't matter if I'm the first or the 500th customer to ask for a tip refund, the right thing to do is to try and make it right" she then laughed in my face and said "I don't need your money". I couldn't believe the service we were given. I had never been spoken to by an owner like this in my life nor had I heard about anyone experiencing this. If you could give the studio "negative stars" there wouldn't be enough for me to choose. I would advise anyone that cares about; customer service, being treated like a person, and more importantly their loved animals..they should go elsewhere. read more

We brought our newly adopted Labradoodle in. He's a 10 month old 65lb bundle of energy. He is a lot to handle and they did a fantastic job. Can't thank everyone there enough and we will definitely be back. read more

This is a terrible place and if you care for your animals I suggest you don't take them here. The owner is terrible at addressing any customer service issues and the staff is pretty terrible and uncaring also. read more

I discovered this place through a friend, and decided to visit based on her recommendation. I have a big dog that requires constant grooming and maintenence, so finding K9 was a godsend. The receptionist Charlene is sweet and the rest of the staff is knowledgeable and experienced. They provided the utmost care for my dog, and she left very happy. Overall I was very happy with the experience and will be returning again. read more

I might say this was one of the worst experiences I have had. The appt lasted over 3 hours longer than it should. I was told over the phone 2 hours and I am still shaking my head that it ended up at 5. When I asked about that, I still am not sure what the answer was. The cost that was on the website is not what I was charged, in fact it was 30% higher. I did not get the new customer discount as advertised on the website. The dog left shaking and panting, and the collar on him was loose and he slipped out of the collar. The lady at the front desk was nice and friendly but it was a TERRIBLE experience and I cannot recommend at all. read more

Visiting for holiday in town, needed small doggie bath. Loved this place. Charlene at the front desk was welcoming and helpful. Shop seemed pristine, no dog smell. Next time I will ask for a full groom, and think they will do a great job. My girl did not tremble at all when I picked her up. I take that as an excellent sign that she was gently handled and felt secure. read more

They always do such a wonderful job with my two littles (Malti-poo and Shih-tzu/Yorkie mix). The cut is perfect, but the service is wonderful. It starts with Charlene up front. She's so nice and helpful. The groomers are great, and the owner Karen makes sure everything runs smoothly. No need to worry about long wait times. I get a call the moment they are done and scoop them up. Would highly recommend this place! read more

Appointment took longer than what I was told (much much longer), the cost was double than what advertised on their website and my poor puppy was terrified when I got him. Don't recommend at all read more

I am very happy to have found K9 Studios. The salon is very clean and the staff and owner Karen extremely nice. My shih Tzu Daisy has gone there twice and I felt like they really listened to what I wanted. She came out looking fantastic and the visit was only 2 hours long instead of all day. I also like that they only groom 2 dogs at a time. Daisy was happy to return for the second visit - pulling me in - so she obviously had good treatment. I highly recommend this pet salon and think it is a wonderful addition to Greenwich. read more