It was the time again for car maintenance. I just did an oil change and tire rotation, which was…read morepretty pricey at 155. They did upsell more recommend services like coolant and tire alignment, but that would have jumped to over 700. I just stuck with the basic routine. I waited in the lounge, scrolled through posts, and surfed the net while I waited. Got texted with inspection notes and recommend services, but I declined. After an hour and half later, they texted me and said they were done. I paid the bill in the counter and left. The service staff are friendly and helpful, but the prices here are very expensive. But they get the job done and I trust them because this is the place where I bought my car. For other advanced services, I might look elsewhere for cheaper prices and still reliable. But if you are looking for reliability and friendly staff, Autonation is still good. Overall: B

Worked with Isaiah this time around. Got my car back even faster than what he estimated. He was…read morecommunicative and thoroughly explained everything. Fantastic service advisor. I also toured the new 2026 rav 4 and looked at costing. Waiting area was packed but I was still able to find a spot with a nearby outlet. Water was offered and I was texted every step of the way during my service. The check-in for service got an upgrade as well and it's a lot faster.

Wonderful Experience with Rich. A very pleasant car buying experience, would definitely recommend…read morethis Dealership. High-End inventory, nice facility, superb customer service, Rich did everything to get me the right loan approval and overall taking in my trade and applied all their incentives with the trade and finance rebates they offer. Gladly all turn out to be just what i have imagined. Thanks Rich and The Team.

0 out of 5. Stay away from this place. I bought a used Tesla…read moreModel S from Michaels Auto. They lied to me, saying it had free Supercharging for life. In reality, I'm paying $30 every single day just to charge it. Do the math -- that's thousands of dollars a year they stole from me with their lies. The car qualified for the $4500 tax credit, but the dealership gave me no documents to prove eligibility. I emailed and texted them multiple times -- absolutely no response. Total silence. This dealership is full of scammers. No honesty, no responsibility, no respect for customers. Avoid this place at all costs. Learn from my mistake.

I had a wonderful car buying experience at Holler Honda. They have the best price guarantee so…read morethere isn't any haggling, the price you see is the best price. They also don't work on commission so they aren't just trying to make a sale so they can get their piece of the pie. Peter was absolutely fantastic! This was the fourth car i've purchased from a dealership and I've never had the sales rep be as knowledgeable as Peter was. I was SO impressed! It was apparent that he cares about what he does and is passionate about it enough to take the time to learn EVERYTHING. He gave me an in depth response for every question is asked. I can't say enough good things about him! We dealt with Mike for finance and he was wonderful too, talked me through the paperwork and add-ons and was patient while I asked all the questions. Lastly, Wiz was super friendly and helped with my trade in. Overall, this was a great buying experience and i'm so happy with my new car!

I bought my first Honda here during the pandemic. Had a great experience then, and I'll usually…read morebring my car in for services here now. There was only one time where I was quoted a ridiculous amount of money for 4 new tires and I remember turning around and looking at their black board right there in the middle of the service center area and seeing the summer special going on for tires and asking: "So, why can't I get in on that deal?" What do you know, he went back to talk to someone and I got in on it. Maybe he was new. Also, I would say, go on their website and check out the service specials they've got going on. I have never had a problem with them honoring the coupons I bring in. Granted; its more expensive to get your car serviced here then say, Firestone or Tiresplus but if anything happens to the car and they've serviced it, they take responsibility for it. While you're waiting there's an area that has surprisingly great coffee, and snacks. Make sure you make an appointment for your service or you risk being turned away due to unavailability; especially if its days before a holiday.

Came in for an oil change on the Maxima and leaving with a 2026 Pathfinder Platinum. Mark Santana…read morealways has time to help us negotiate and get the best deals.

I'm really conflicted about this dealership. Let's start this off by saying I bought my 1st ever…read morecar here (had help from parents) so as far as payments and all that stuff goes, things were good. Now as far as maintenance... well that's another story. Came here sometime last year to get my oil changed and I waited 3 hours!! before I asked for an update. The lady that was my service advisor was very rude and unprofessional when I asked for an update. Literally have no idea why she was so rude, it was a genuine concern why it took 3 hours for my oil to be changed. I come today to get an oil changed and before I had handed over my car, I mentioned that my Washer Fluid light kept coming on and even after filling it up, it would turn off and than a few minutes later it would turn back on. The guy helping me was...not sure how to describe it but mumbling much of the time and it was very hard to hear/ understand him. I waited AGAIN 3 hours and asked for an update. This guy was vey hard to understand and he mentioned how my Coolant tank was completely empty and I had no coolant, don't know much about cars, but I do know that couldn't have been possible (the fact that I had no coolant) because my car would have overheard on the drive over (a good 30 minutes from my house). I went back and forth with him asking questions and could hardly get any proper information out of him. In the end the technician that was working on my car, pulled me into the back and "showed me" what he did. Basically saying he checked my coolant for any leaks, and said I had none. And that he filled my tank up. He also stated that my washer fluid tank had fluid in it. I then proceeded to explain my coolant was never "leaking" from my knowledge but I had thought it was my washer fluid. As the light kept turning on and there would be nothing in the tank. Not sure if they really weren't understanding what I was saying, or they were just avoiding the issue but I had to leave for school. 5 minutes down the road my washer fluid light turned on again :/

What a GREAT business. We have been bringing our cars here for service for years. This review…read morewill probably be very short because everyrhing about theses guys can be summed up in one word, GREAT! If you have an emergency, they will figure out how to get you in. They are very reasonably priced. The service is the highest quality as is the repairs. If something goes wrong they will fix that too. The have earned the best of Orlando for the last 3 years! If you are looking for a great autoshop you may want to consider this wonderful shop.

Fantastic job on my MDX! Dealership had been scratching their heads for over 2 years and it turned…read moreout all the MDX needed was a simple throttle-body cleaning to remedy my surge-hesitation issues. Also, the TCM software update they discovered was missing has given an overall smoother driving experience. Terry at the front was very professional and courteous. I will be back for future "head-scratchers." Ben

Great customer service, reliable vehicles and affordable payments. 100% Recommended. My whole…read morefamily have bought vehicles with them, honest people always go above and beyond to help and make the process easy for us

THE WORST CAR BUYING EXPERIENCE THAT WE HAVE EVER HAD , they lied about the condition of the…read morevehicle, added hidden fees(over three hundred ) plus took three weeks to get new registration , car did not even make it 50 feet off the lot , 3,000 dollars later is now in drivable condition, office management was rude, inconsistent, and would not answer questions , sales rep. had no knowledge was caught in two lies and was close to having false sales charges brought up on him after the sale of the vehicle . Over all very bad vehicles , rude people , and very bad customer service

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!

I really like my Service Consultant, William Marshall, who cares and knows his job well. He assured…read moreme on the car inspection. I had a concern over the alternator, and he had it inspected. It turned out the battery was bad, not the alternator. This dealership offers the VEP lounge with massage chairs and refreshment and snacks, which is a plus.

Staff is very friendly, not too aggressive and very easy to work with. Juan was our salesman. We…read morestarted the process via internet and Juan completed the deal in person. He was very attentive, patient and responsive to our concerns. He did work to beat competitor's prices. This is our 2nd Santa Cruz from Holler Hyundai. Definitely recommend. Only thing that they could improve on is the detail condition of delivery vehicle.

I would not recommend this dealership based on my experience. The vehicle I purchased was sold as a…read morecertified pre-owned car, yet there were immediate issues that should have been identified prior to sale, including a cracked windshield and brake problems that surfaced immediately after purchase. The service department experience was even more concerning. I had to return multiple times due to incomplete or delayed repairs, communication was non existent unless I followed up myself, and promised services such as detailing were never completed. While the vehicle was in their care, the leather on driver's seat was damaged. The proposed "repair" was to glue and paint over the damage rather than replace the affected panel. They took no responsibility even though the damage happened in their care and their resolution unacceptable. Of further concern, personal documents went missing from my vehicle while it was in their care, and there was an unexplained few hundred mile increase during one of the 10 day service periods. Despite raising these issues, there was no accountability or resolution. Overall, this experience fell well below expectations and raises serious concerns about the standards behind their certified pre-owned program and their slogan "buy smart, be happy." From my experience, honesty, accountability and a happy customer is NOT their priority. I would strongly encourage others to proceed with caution if at all. **Ive added before and after pictures of the ripped seat. Keep in mind the seat was ripped in their care before I even took possession of the car after purchasing. Its unacceptable how they claim to have fixed. Im trying to escalate but no one returns calls there.

I had an outstanding experience at this dealership, and I especially want to highlight the…read moreincredible service provided by their finance manager, Dan. From the moment I sat down with him, he made the entire financing process feel simple, transparent, and stress-free. Dan took the time to explain every option clearly, answered all my questions with patience, and made sure I felt confident about each step. What really stood out was his professionalism paired with a genuinely friendly and approachable attitude. He went above and beyond to help me secure a great rate and ensured all the paperwork was handled quickly and efficiently. It's rare to find someone who makes the financial side of buying a car feel this smooth. Thanks to Dan, I left the dealership feeling excited about my new vehicle and completely satisfied with the whole experience. I highly recommend this dealership--ask for Dan in finance; you won't be disappointed!

Misrepresentation of Sales Terms, Failure to Honor Agreement, and Unprofessional Conduct…read more I am submitting this formal complaint regarding a recent vehicle purchase from VIP Auto Enterprise , located in Orlando, Florida due to concerns involving misrepresentation of agreed sales terms, refusal to honor commitments made during the purchase process, and unprofessional handling of my attempts to resolve the matter. Prior to completing the purchase, I was fully transparent with the salesperson about my financial circumstances, including the amount I could afford for my down payment and the specific timeline for when I would be able to pay for the vehicle's permanent tag and registration fees. I clearly communicated that I would not be able to pay for the tag until approximately mid-February. The salesperson assured me that this would not be a problem and specifically stated that if necessary, the dealership would provide and honor a second 30-day temporary tag (not exceeding 60 days total) to allow sufficient time for me to meet the agreed payment timeline. I relied on these assurances when deciding to proceed with the purchase. As the expiration of the initial temporary tag approached, the dealership's management informed me that they would not honor the additional temporary tag as previously promised. They also refused to process the tag paperwork unless I immediately paid the tag and new plate fees, despite my prior disclosure of the payment timeline and the agreement made during the sale. As a result, my vehicle is now illegal to operate, creating significant hardship due to the dealership's failure to uphold the terms presented at the time of purchase. I made multiple good-faith attempts to resolve this matter directly. When I contacted the salesperson via text message and phone calls, my communications were avoided, and I was redirected to the dealership's title clerk. When I spoke with the title clerk, she was dismissive and did not allow me to fully explain the agreement made during the sale. She stated that she would not honor the arrangement because "that is not how they do business," when asked to speak with her manager she advised he was not present also refusing to give me his name expressing that "I don't need to know his name" and then terminated the call abruptly. This interaction prevented any meaningful attempt at resolution. I believe this situation may constitute misleading or unfair sales practices, as I relied on representations made during the transaction which are now being denied.