I am so grateful for my experience here at AutoNation Toyota Winter Park. Jospeh, Jose, and Sal…read morehave helped me and my sister during the process of buying our car. We both had a joyful and peaceful process and it was quick. They all paid attention to details, made sure that we both were taken cared of, and they both helped us with anything we needed. They were all carful and explained each step to us. They had a lot of knowledge of the car that we were interested in, gave us a detailed tour of it, and answered all of our questions. I am so grateful that the Lord Jesus lead us to this dealership because we had the best team. Thank you so much, may the Lord Jesus bless you and keep you in all of your ways. May He make His face shine upon you.

First and foremost, I want to say thank you to Autonation Toyota Winter Park. I had the best team…read moreworking for me, and thank you so much, Joseph, Jose, and Sal. The three of them took the time, were patient with me, and explained everything to me. I am very pleased with Autonation Toyota Winter Park. This was the second Autonation Toyota I visited, and I am so thankful for my experience. You all have made my car purchase very smooth. Thank you.

"I recently purchased a 2024 Tesla Model Y Long Range AWD from Sidney at Michael's Auto in Orlando,…read moreFL. It was an outstanding experience! Sidney was knowledgeable, friendly, and made the entire process smooth and stress-free. Sidney really went above and beyond to ensure I understood every feature of the car and got a great deal. I couldn't be happier with my new Tesla and the top-notch service at Michael's Auto. Highly recommended!" "I'll admit, I was a bit nervous about buying a car all the way from Chandler, AZ. But Sidney at Michael's Auto made the distance feel like no big deal at all!" Sidney did a great job, great communication, texting and phone calls. He made the whole process simple and easy. I got on a flight from Phoenix to Orlando, Sidney picked me up, took me to the dealership, opened the dealership up early morning, got the car out for a test drive, did all the paperwork. It was by far the best. I would buy a car sight unseen from Sidney. He is a man of his word! He also checked on me all the way home to Chandler, AZ! Paul Rizzo, see videos on Youtube - "Smokewagon45"

I purchased a used vehicle from these guys. The car was in great shape. I expressed some concerns…read moreover one of the salesman that my wife and I were interacting with. The general manager called me personally to resolve any concerns and took full accountability and ownership over the situation. I would hands-down recommend this place. The ownership cares about making a customer feel more than just a transactional experience.

In 2020 we bought a used car from Holler. They treated us very well. They made it so easy - no…read morehaggling, no hidden fees. They gave me a great trade-in on my car. Then, we had the idea that we needed to replace that car (which was still in good shape). We saw a number of great prices on what we wanted, but each time, we saw reviews saying that there were hidden fees. Then we remembered Holler. No hidden fees. No haggling. No arm-twisting. And good prices. So, last week, we bought another used car from them. Same open, patient treatment. They didn't offer the greatest price on the trade-in, so we went elsewhere for that. But Holler gave us a good deal, and they've really earned our confidence.

I am very sad to write this review. This is because I referred my friend due to my previous amazing…read moreoutstanding salesman (withholding the name) it all was really good until my friend was told that she lost the 941 credit for the school deal because she did not get her funds until Tuesday 8/4 when the deal ended. However, this is the fact: she was highly encouraged to go ahead and sign paperwork to hold the car until her funds could come through on Monday 8/3 but never put any money down and trusted this dealer with the information. Not being able to come in until Tuesday 8/4 due to circumstances beyond her control, they actually told her that she lost her credit for the $941.oo! Are we missing something here? She signed the paperwork on 8/1 "to hold the car" as she was told? I am posting this out of principle. RICARDO is the manager who made this decision. The paperwork is fact being signed before the school deal ended. Mr Ricardo, I hope you read this and make restitution for my friend. This occurrence is the very reason why the public do not trust car dealers, and this matter cannot get any more factual. You needed to do the right thing and honor my friend with the $941 credit as she would not have ever been there WITHOUT ME PRAISING YOUR CAR DEALERSHIP THOUGH IT WAS UNDER A DIFFERENT MANAGER LAST YEAR WHEN I BOUGHT MY OWN VEHICLE. Written with facts without emotional slandering. Thank you.

First service after buying my car I received an alert that I needed an oil change I went to…read moreSutherland Nissan for an oil change, and I was highly impressed with their service. The team was both thorough and efficient, ensuring my car received the necessary attention without any unnecessary delays. The entire process was remarkably fast, which was a pleasant surprise. Despite the speed, the staff didn't compromise on quality--they were meticulous and made sure everything was done correctly.

I'm really conflicted about this dealership. Let's start this off by saying I bought my 1st ever…read morecar here (had help from parents) so as far as payments and all that stuff goes, things were good. Now as far as maintenance... well that's another story. Came here sometime last year to get my oil changed and I waited 3 hours!! before I asked for an update. The lady that was my service advisor was very rude and unprofessional when I asked for an update. Literally have no idea why she was so rude, it was a genuine concern why it took 3 hours for my oil to be changed. I come today to get an oil changed and before I had handed over my car, I mentioned that my Washer Fluid light kept coming on and even after filling it up, it would turn off and than a few minutes later it would turn back on. The guy helping me was...not sure how to describe it but mumbling much of the time and it was very hard to hear/ understand him. I waited AGAIN 3 hours and asked for an update. This guy was vey hard to understand and he mentioned how my Coolant tank was completely empty and I had no coolant, don't know much about cars, but I do know that couldn't have been possible (the fact that I had no coolant) because my car would have overheard on the drive over (a good 30 minutes from my house). I went back and forth with him asking questions and could hardly get any proper information out of him. In the end the technician that was working on my car, pulled me into the back and "showed me" what he did. Basically saying he checked my coolant for any leaks, and said I had none. And that he filled my tank up. He also stated that my washer fluid tank had fluid in it. I then proceeded to explain my coolant was never "leaking" from my knowledge but I had thought it was my washer fluid. As the light kept turning on and there would be nothing in the tank. Not sure if they really weren't understanding what I was saying, or they were just avoiding the issue but I had to leave for school. 5 minutes down the road my washer fluid light turned on again :/

Fantastic job on my MDX! Dealership had been scratching their heads for over 2 years and it turned…read moreout all the MDX needed was a simple throttle-body cleaning to remedy my surge-hesitation issues. Also, the TCM software update they discovered was missing has given an overall smoother driving experience. Terry at the front was very professional and courteous. I will be back for future "head-scratchers." Ben

What a GREAT business. We have been bringing our cars here for service for years. This review…read morewill probably be very short because everyrhing about theses guys can be summed up in one word, GREAT! If you have an emergency, they will figure out how to get you in. They are very reasonably priced. The service is the highest quality as is the repairs. If something goes wrong they will fix that too. The have earned the best of Orlando for the last 3 years! If you are looking for a great autoshop you may want to consider this wonderful shop.

Lexus makes a great car…read more Lexus engineers and designers work hard to make it a great value. Lexus has a strong brand.A beautiful logo.Beautiful showrooms. You can get a cold bottle of water with the Lexus logo on it.You can get snacks.You can get a nice loaner car while yours is being serviced. Unfortunately, none of those things are what truly matter. What matters are the people. The people answering the phones.The people communicating with customers.The people solving problems.The people deciding whether the customer matters or not. One of them is Ismarely Justiniano.Another is Morgan Allen.Another is Scott -- not even officially a service advisor yet, but trying to help.Another is Sal Sardisco -- the manager in service. They all matter. Because when they do their jobs well, all the branding, logos, showrooms, and marketing suddenly become real. "THEY" are Lexus. Everything else only matters because of them. The ownership experience is only as strong as the people representing the brand after the sale. I purchased seven vehicles from this dealership and meticulously maintained every one of them because, for years, these people made owning a Lexus feel like more than just owning a car. They made it feel like someone actually cared. That is the true value of a luxury brand. And if that culture ever disappears, customers notice it immediately. I am still a Lexus owner. And I'm still proud to be one. But Lexus should never forget: People build brands -- not buildings- maybe snacks- haha

This was my first time coming to Lexus of Winter Park for service since I usually go to the Orlando…read morelocation where I purchased my car. Honestly, getting an appointment lately has been frustrating because of the system change -- the website kept glitching and refreshing, and when I tried calling, no one picked up. Not the best first impression... but I'm glad I decided to stop by in person anyway. The dealership itself is very spacious, clean, and modern. The staff were friendly and welcoming, which made the experience much better. One of the advisors there was absolutely gorgeous -- seriously looked like she could be modeling -- but beyond that, everyone was professional and helpful. Even though there weren't any openings for the same day, they really worked with me to secure an appointment and made the process feel smooth after all the earlier frustration. I appreciated them taking the time to help instead of just turning me away. Overall, a very positive experience so far. Let's see how everything goes when I come back next week for the actual service, but first impressions inside the dealership were great!

A HUGE thank you to Jose Salazar at Holler Hyundai. (Deon Hendrix was a great other help in the…read moreprocess as well). Jose made purchasing a car so easy. He connected with me via text and email initially. I appreciate that as I had been trying to collect information while at work. It made it less stressful than multiple repeated calls. We set up a time on Monday for Thursday. I thought I wanted one vehicle and he had it ready BUT changed my mind of trim and he was super flexible and got it ready for me for arrival. He had the car ready when we arrived, so we could look at it. He was incredibly welcoming and kind. Thomas (Tomas?) in finance was very kind and welcoming as well. He was incredibly helpful and answered the hundred questions that I had. Although it took a bit longer than I had anticipated in my mind (I always go in with hope it'll go quickly ) - it was still a very smooth process. I'm hoping that returning for service will be just as great but this was the most straight forward, hassle-free car purchasing interaction I've ever had.

It was quick and easy. We've been using this dealer for our cars. Ramon is the best. He takes care…read moreof us always. He's very knowledgeable about the car, any car. The manager, Michael also took care of us and got everything done quickly.

Honestly they did such a great job muhamed and Jose where super honest with me and patient both…read moreindividuals I would def recommend again and just the whole place in general everyone was very nice

Misrepresentation of Sales Terms, Failure to Honor Agreement, and Unprofessional Conduct…read more I am submitting this formal complaint regarding a recent vehicle purchase from VIP Auto Enterprise , located in Orlando, Florida due to concerns involving misrepresentation of agreed sales terms, refusal to honor commitments made during the purchase process, and unprofessional handling of my attempts to resolve the matter. Prior to completing the purchase, I was fully transparent with the salesperson about my financial circumstances, including the amount I could afford for my down payment and the specific timeline for when I would be able to pay for the vehicle's permanent tag and registration fees. I clearly communicated that I would not be able to pay for the tag until approximately mid-February. The salesperson assured me that this would not be a problem and specifically stated that if necessary, the dealership would provide and honor a second 30-day temporary tag (not exceeding 60 days total) to allow sufficient time for me to meet the agreed payment timeline. I relied on these assurances when deciding to proceed with the purchase. As the expiration of the initial temporary tag approached, the dealership's management informed me that they would not honor the additional temporary tag as previously promised. They also refused to process the tag paperwork unless I immediately paid the tag and new plate fees, despite my prior disclosure of the payment timeline and the agreement made during the sale. As a result, my vehicle is now illegal to operate, creating significant hardship due to the dealership's failure to uphold the terms presented at the time of purchase. I made multiple good-faith attempts to resolve this matter directly. When I contacted the salesperson via text message and phone calls, my communications were avoided, and I was redirected to the dealership's title clerk. When I spoke with the title clerk, she was dismissive and did not allow me to fully explain the agreement made during the sale. She stated that she would not honor the arrangement because "that is not how they do business," when asked to speak with her manager she advised he was not present also refusing to give me his name expressing that "I don't need to know his name" and then terminated the call abruptly. This interaction prevented any meaningful attempt at resolution. I believe this situation may constitute misleading or unfair sales practices, as I relied on representations made during the transaction which are now being denied.