Beware!
Rude and hostile customer service. I spoke with Michelle today to see about an update of my certificate.
At the end of our conversation, I asked to speak to a manager and she responded with, "my name is Michelle and my husband and I run this company". I told her I didn't appreciate this call today and would like to make a complaint.
She hung up on me. I called back and told her that was unprofessional and wanted a call back.
I don't recommend this online potion for defensive driving school. Hence, even this somewhat tech savvy person was frustrated with the setup and overall experience.
The site is recommended by the court documents and gives their website information however it's poorly written with a lot of grammatical errors.
Navigating through the lessons are confusing at first. You have to remember certain photos and titles. They quiz you this for memory purposes I am guessing. For this section, they give you 30 seconds to answer with only 2 attempts! I can see this being very hard for the old generation or people needing more time to comprehend.
Some of the questions are irrelevant with remembering certain years or determining a person's alcohol in take is acceptable or how many defenses you can have before exteme mesaures are taken.
Overall, this made me realize I should have maybe paid the ticket. The class was just as much.
Lessoned learned.
Please follow the speed limit rules in AZ and find another defensive classes than this one. read more