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2nd Chance Ranch & Rescue

1.0 (1 review)
Closed • 8:00 am - 5:00 pm
Updated 3 months ago

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Response time

10 hours

Response rate

100%

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review for bark r boutique…read more Absolutely phenomenal service! Not at all sure why there aren't more 5 star reviews for this place. I brought my extremely anxious 3yr old GSD/Belgian Malinois here for her 2nd time at any grooming facility. The staff was absolutely lovely - making sure Stella was comfortable and not giving her too much attention until she accepted them. They sat with me and talked until she relaxed, then gave her 30min to an hour to settle before grooming after I'd left. They were able to trim her nails, which she doesn't let anyone do. They treated her so well and understood exactly how to handle a dog of her breed and wariness. I came back to a calm yet excited dog. Not scared, shaky, nervous, or anything negative towards employees. She is a dog of human-like intelligence and would make it clear if anyone had done anything to hurt her or make her uncomfortable. The groomers had taken their time with her and it was noticeable three hours after I'd dropped her off. I also would like to commend that they don't use leashes that tighten as the dog pulls. Stella's biggest issue has been pulling on the leash all her life. They used an adjustable collar on her that made me feel better about her ability to breath. All in all, an outstanding experience. $70 for a lovely grooming job, yummy smelling shampoo, a happy pooch, and peace of mind. Would recommend this place to anyone with any pet, especially those that worry about their precious baby the way I do.

My dog doesn't want us to cut his nails. I decided to hand the job over to a professional at Bark…read moreR' Boutique. He loved his groomer and was so happy to have short nails! Thank you. Very professional and friendly.

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A great way to start my day-knowing that my young Newfoundland (Zulli ‍) was being well taken care…read moreof A knowledgeable caring staff and I always feel welcome and a neighbor THANK YOU SEMPER FI

Update: received a letter yesterday claiming that we better find another clinic.... bcz we've…read morecomplained so much about them being so horrible and incompetent! Unbelievable! I'll make sure everyone knows the truth. VCA PONTI IS THE WORST. THEY TREAT YOUR DYING ANIMAL LIKE A CASH COW, AND GOD FORBID YOURE A CPL OF MINITES LATE... THEY DO NOT CARE ABOUT YOUR ANIMAL, JUST MONEY. Do better! It's been like this since the switch, I gave them soooo many chances --- it's despicable and disgusting! (Dec surgery - 3k or so, March surgery 3k or so... They should give antibiotics refill for free and acknowledge student/senior discounts). Also, they charge about 20-30% more than other places, have not been very professional, especially the "manager" Lisa. If you're a cpl of min late, there should be a grace period, however, we have been discriminated when we went there. I'm disgusted that I trusted them and never going back. They let my cat Monkey die 2 yrs ago by literally dropping the ball about her care. They found some sort of ear infection on March 3, but she was never treated for it. They refused to give us a senior discount, even though my mom is a senior and also the owner of my animals. They would do anything to literally make my life hell by not helping us w/discounts, unprofessional techs, except Stephanie... very rude welcone from the manager, claiming we had missed appts - lies, just not a great place at all. They charged us $98 for follow up appt after surgery, which is normally free. It's been numerous things. I've given them so many chances, it's ridiculous. As soon as they became VCA, it's been a corporate nightmare, not personable. And when i complained they said my texts were aggressive which they weren't at all. I have them all if anyone wants to see. What are the next steps!? I'll be making sure higher ups and corporate knows. Everytime we've been there, we're welcomed with attitude and the last appt when they took her stitches out, they were downright rude and glaring at me! Is this seriously ok nowadays?!!!!!

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I'm sure this is not everyones experience but I don't care to be ignored. Walked in today to grab 2…read morebags of dog food really quick. I could see the cashier was talking to a customer, overheard him talking about a bad vet experience. I grabbed my food and stood in line behind the customer waiting patiently while they spoke about his animals and stories. I could see it wasn't slowing down anytime soon and I wasn't being acknowledged so I walked around, grabbed a dog treat and went back in line for another few 5+ minutes where I was still ignored. Not a big deal if it's a paying customer but they were just going back and forth with stories. Standing in line for almost 10 minutes with 2 heavy bags of food with no acknowledgement while watching the cashier talk to a non-payimg customer, no thank you - this is not the only place that sells my dogs food. I was just trying to support local but I'll take my business elsewhere, I don't care to be blatantly ignored.

2nd Chance Ranch & Rescue - animalshelters - Updated October 2026

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